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020: Karl Sharicz: Perseverance can pay off

//020: Karl Sharicz: Perseverance can pay off

020: Karl Sharicz: Perseverance can pay off

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Karl Sharicz Show Notes

Karl was told no. But he didn’t stop there. He was a new training director for a company but he didn’t have any education in the art and science of adult education. Not wanting to wing it, he found Boston University offered a master’s degree that only took nine months to complete. Karl asked his organization to allow him the time off to go to classes and to pay for the program. He was told no. Not stopping there, Karl eventually got his organization to agree to the time off and pay for the program in a creative and collaborative way. Listen to this episode to learn how Karl’s story can help you move onward and upward faster.

Karl Sharicz was born in Somerville, Massachusetts (just outside of Boston) but he lost his Boston accent as a result of being in the United States Air Force. When Karl was three, his parents moved from the city to the suburbs and he lived near a small farm. He instantly fell in love with the farming life and worked there from age 10 to 15. On the farm, he fed cows, cared for horses and collected eggs from angry chickens who pecked my hands for stealing their future chicks from under them. He also became steeped in the art of shoveling pig manure into a spreader during corn season.

Karl was attracted to music at an early age. Just about everyone in my family played an instrument from his grandparents on down. Music was all around him. His family wanted him to become a classical pianist but his rebellious nature led him to the guitar sounds of the Ventures, Chet Atkins, Link Wray, Dick Dale, and Duane Eddy.

Vietnam was raging by 1968 and Karl was drafted into the military. While some of his friends sought shelter in the university or ran off to Canada, he wasn’t ready for either of those and so he took his draft notice to the Air Force Recruiter and said “Sir, can you help me with this?” and he said “sure” and that was the last he ever saw of his draft notice. Karl served for four years.

After serving his country, he went to work in a chemistry lab. During the interview he could recite the periodic table of the elements so they hired him on the spot. Listening carefully to that science teacher in high school really paid off.

Working in a laboratory got Karl even more interested science and so he went for other lab work and studied chemistry at night. Over eight short years of intense study he graduated cum laude from Suffolk University with a Chemistry Degree in 1982. All was fine in the lab for several years until he discovered he liked dealing with customers more than molecules and atoms. So out of the lab and into the world of marketing, robotics, and training & development he went. That led him to going for a Master’s Degree in Adult Education.

Karl’s education degree served him well and in 1997 he joined a company called Simplex Time Recorder Company and went immediately on the road as a traveling instructor. He spent several years inside developing a training curriculum for a group of certified professional customer service experts. In 2001, Simplex Time Recorder was sold to Tyco, merged with Grinnell, and that became Tyco SimplexGrinnell.

After 17 years there, the last 11 in the customer experience discipline, Karl now is the Founder of his own consulting practice called CX Partners.

Tweetable Quotes and Mentions

Listen and @ksharicz will help you get over the hump on @FastLeaderShow Click to Tweet

“Give everybody a little bit of attention every now and then.” Karl Sharicz Click to Tweet

“Live the legacy you want to leave.” John Maxwell by Karl Sharicz Click to Tweet

“You need to demonstrate in actions what you believe.” Karl Sharicz Click to Tweet

“Teams can come up with more creative solutions than you can as an individual.” Karl Sharicz Click to Tweet

“Don’t give up and don’t try to go it alone.” Karl Sharicz Click to Tweet

“Everything has a solution.” Karl Sharicz Click to Tweet

“You’ll drive yourself crazy trying to think through it all on your own.” Karl Sharicz Click to Tweet

“Every day we’re faced with a problem we need to solve.” Karl Sharicz Click to Tweet

“It’s a lonely process if you try to do it on your own.” Karl Sharicz Click to Tweet

“Whatever holds you back is self-imposed.” Karl Sharicz Click to Tweet

“If you’re not trying and failing, you’re not learning.” Karl Sharicz Click to Tweet 

“You have to be willing to roll up your sleeves and get into the action.” Karl Sharicz Click to Tweet 

“When they see that you care they’re willing to be part of the team solution.” Karl Sharicz Click to Tweet

“Motivation fails when problems don’t have that obvious solution.” Karl Sharicz Click to Tweet

“If people are disengaged that means their voice isn’t being heard.” Karl Sharicz Click to Tweet

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Hump to Get Over

Karl was a new training director for a company but he didn’t have any education in the art and science of adult education. He found Boston University offered a master’s degree that only took nine months to complete. Karl asked his organization for the time off and to pay for the program. He was told no. Karl didn’t stop there and ultimately they agreed to the time off and paid for the program. Listen to this episode to learn about the creative and collaborative way Karl got over the hump.

Advice for others

Don’t give up and try to go it alone. There’s a way to just about everything. Everything has a solution.

Holding him back from being an even better leader

Not a damn thing.

Best Leadership Advice Received

Being honest with yourself and integrity goes a long way.

Secret to Success

Getting down in the trenches with people I am leading.

Best Resources in business or Life

Reading lots of books.

Recommended Reading

Drive: The Surprising Truth About What Motivates Us

Contacting Karl

Email: karl [at] cxpartners.us
Twitter: https://twitter.com/ksharicz
LinkedIn: https://www.linkedin.com/in/karlsharicz
CX Partners: http://www.cxpartners.us/

More Resources

Interview with co-founder of Synectics George M. Prince

By | 2016-10-31T16:06:45+00:00 June 10th, 2015|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.