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019: Jeannie Walters: It felt like I wanted to run away

//019: Jeannie Walters: It felt like I wanted to run away

019: Jeannie Walters: It felt like I wanted to run away

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Jeannie Walters Show Notes

When Jeannie Walters learned about the acquisition of one of her favorite clients during the financial crisis of 2008 it wasn’t the loss of a major contract that impacted her most. Instead she found meaning in something bigger. Listen to Jeannie tell her story of how she got over the hump so you can too.

Jeannie Walter grew up in North Brook, IL as the youngest of five kids. Her fondest childhood memories were of epic camping trips with Dad, Mom, kids and the dog in their pop-up trailer. Despite the conflicts that can happen in large families Jeannie lives her life with the goal to leave a legacy of kindness.

Currently, Jeannie is the CEO/Founder of 360Connext, a global Customer Experience consulting firm. She has more than 16 years of experience helping companies improve retention, employee engagement, and overall customer experience.

Jeannie’s expertise in customer experience is what earned her place as a TEDx speaker. The video’s popularity inspires her to collect microinteractions, which are the small, sometimes unnoticed things that can have a huge impact on the customer experience.

She is a charter member of the Customer Experience Professionals Association. As a member of Vistage International, she was Member of the Year in 2007. She was also a member of former Illinois State Treasurer Judy Baar Topinka’s Advisory Board for Women’s Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.

Jeannie is also a very active writer and blogger, and has a large social media following and was recognized by the Huffington Post as one of “The Top 100 Most Social Customer Service Pros on Twitter.”

Jeannie currently resides in Oak Park, IL with her husband Mike and her two sons Brady and Nolan.

Tweetable Quotes and Mentions

Listen and @jeanniecw will help you get over the hump on @FastLeaderShow Click to Tweet

“Social media puts a magnifying glass on certain areas, and gives certain people a megaphone.” -Jeannie Walters Click to Tweet

“There are people who love to get up on their soap box and complain.” -Jeannie Walters Click to Tweet

“I really believe that most humans are reasonable.” -Jeannie Walters Click to Tweet

“We all have to get a little better and that’s really what life’s about” -Jeannie Walters Click to Tweet

“I tried always to do better, saw always a little further, I tried to stretch myself.” Audrey Hepburn by Jeannie Walters Click to Tweet

“I really like to focus on making small changes and looking one step ahead.” -Jeannie Walters Click to Tweet

“Life’s too short to work with people you don’t admire and respect.” -Jeannie Walters Click to Tweet

“If you have the choice, work with people that inspire you.” -Jeannie Walters Click to Tweet

“If you don’t have anybody in the room to look up to then you have to be the one.” -Jeannie Walters Click to Tweet

“Set small things and take the right action every day.” -Jeannie Walters Click to Tweet

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Hump to Get Over

Jeannie learned about the acquisition of one of her favorite clients during the financial crisis of 2008 and found herself in a personal moment of truth that impacted here more than losing a major client contract. Listen to Jeannie’s story so you can learn to move onward and upward faster.

Advice for others

Life’s too short to work with people you don’t admire and respect. If you have the choice work with people who inspire you and they will continue to do that.

Holding her back from being an even better leader

I am not as hyper organized as I should be.

Best Leadership Advice Received

It’s better to tell the truth early, rather than to try to cover it up.

Secret to Success

Staying positive and taking one action a day that will lead to the next big goal.

Best Resources in business or Life

My kids. They provide a lot of wisdom at odd times and keep me grounded.

Recommended Reading

The Leader’s Voice: How Your Communication Can Inspire Action and Get Results!

Contacting Jeannie



Crack the Customer Code Podcast:

More Resources

Jim Rembach on Jeannie’s podcast (Crack the Customer Code):

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:45+00:00 June 3rd, 2015|Podcasts|1 Comment

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.