page title icon About the Fast leader show

Jim Rembach | CX Authority
Host: Jim Rembach, CX and Customer Service Authority

The podcast that brings you the brightest Customer Experience minds in the world every week.

On the Fast Leader Show, my goal is to bring you new perspectives and ideas from various views and viewpoints on improving the customer experience. Each week I try to present to you new and thought-provoking perspectives from experts, practitioners, and thought leaders.

Our guests continually comment that their time on the Fast Leader Show becomes one of the episodes they recommend to their own followers because of the discussion’s richness. Watch or listen to find out why.

Topics we discuss

Our topics all point to improving the customer experience. Where we start from and where the discussion goes can be a surprise. The diverse perspectives shared is your chance to open your mind to a new world of possibilities. We discuss:

The latest insights on leadership and culture

Customer expectations and creative ways to engage

How to disrupt and avoid being disrupted

Goals of The Podcast

To present you with new ways of thinking and doing that will enable you to move onward and upward faster. It’s not about finding shortcuts, it’s about do things correctly that lead to long-term success. I strive:

To inform, inspire and educate our audience

Feature guest and solutions that bring you value

Continuously improve and deliver the best ideas

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