Our Most Recent
Jamie Millar Show Notes Page James (Jamie) Millar needed a different professional platform. He looked around and was unable to find what he wanted to do, the way he wanted to do it. So, he [...]
Michael Pace Show Notes Page Michael Pace built the first social customer service team and became recognized as an industry expert. He used this fame to launch his own customer experience consultancy and then the [...]
Matt Beckwith Show Notes Page Matt Beckwith considered leaving his contact center job because he felt bogged down by the things he didn’t like about the job. He almost left, and then his boss asked [...]
As always I want your feedback and thoughts on questions we should add to the hoedown. One I will never ask is, “Mike, Mike, Mike, Mike…guess what day it is?” So don’t send it.
Please do not send me an email. If you do not reach me, please leave me a voice mail. This is important because this is a podcast and I need to “speak” with you. -Jim
But every once in a while we will have a double hump day and release two shows on Wednesday morning. We are not announcing when will are going to have double hump Wednesdays. We are keeping them as a surprise. When you subscribe with iTunes or Stitcher you will never miss an episode.