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Jonathan Raymond - People Leadership How the Employee Experience Impacts the Customer Experience - 1200x628

People Leadership: How the Employee Experience Impacts the Customer Experience

How we are as an organization, how we treat each other as peers, shows up in the customer experience. We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. As customer experience leaders, we believe that a happy customer is …

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Edward Marshall - What is Collaborative Leadership and How to Apply it in Customer Experience

What is Collaborative Leadership and How to Apply it in Customer Experience?

Collaboration creates ethical and trust-based relationships with the customer, and it is important to learn collaboration skills to help you do that. Have you ever wondered why geese fly in a V-formation? Scientists gives us two explanations, and we can actually learn a lot important collaborative leadership lessons from them! First, it’s about energy conservation. …

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