Podcast Episodes & Features
Jeff harry show Notes Page Playing at work have been traditionally unacceptable in the workplace. As adults, we think playing is childish and working meant being serious all the time. However, based on what we see from top performing companies in the world today, play has been an important aspect in their success. Play has …
Access Now313: Jeff Harry – Playing at work (Enhancing CX with Play)
Jim Loehr show Notes Page Character Development in CX is one of the foundations for being able to deliver the best possible experience for the customer. People never forget the way they are treated by others, and each person wants to be treated with respect, dignity, and truth. Every single customer wants and deserves to …
DENNIS GEELEN show Notes Page In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you should apply it in your call center or business. According to research, 75% of businesses don’t make it past year 15. Dennis Geelen believes that the cause for …
Nir Bashan Show Notes Page In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight on how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the …
Access Now310: Nir Bashan – Filling the Creativity Gap in CX
Bill Eckstrom Show Notes Page Coaching for leaders and managers is essential to drive peak performance for your call center and business. According to Bill Eckstrom, the most effective leader behaves more like a coach. So, how exactly do you behave that way and what do great leaders do to increase sales, enhance performance, and …
Access Now309: Bill Eckstrom – Coaching for Leaders and Managers
Sean T. Ryan Show Notes Page A good strategic plan is never enough unless you are able to drive results from them. Any call center or business can develop a good strategic plan, but not everyone can drive results and execute on them. So, how do you exactly develop a good strategic plan that drives …
Access Now308: Sean T. Ryan – Strategic Plan That Drives Results
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