Blog - Customer Experience Podcast

Growing An Entrepreneurial Mindset: How To Start Thinking Like A Real Entrepreneur

An entrepreneurial mindset is a set of skills that enables you to identify and make the most out of your opportunities. It helps you overcome and learn from setbacks and succeed in a variety of settings. In my FastLeader show interview with Kent Billingsley, I discussed Developing An Entrepreneurial Mindset: How To Think Like A …

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Develop an Entrepreneurial Mindset: How to Think Like a Real Entrepreneur

If you want great success as fast as possible, stop trying to grow your business. Learn how to create wealth by generating more from less in the right way. You may be running a company right now and you’re calling yourself an entrepreneur. That’s great, but do you have an entrepreneurial mindset? What’s the difference …

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Transformative Leadership: Change The World By Changing Your Leadership Style

The concept behind transformative leadership is that, to change things around you, you need first to change yourself. Hence the common saying, change starts from within. If you want to see a breakthrough in your business, you must change within and not force it on others. Issues to do with leadership behavior and expectations are …

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Transformational Leadership: Changing the World by Changing Myself

By listening to our customers, by serving them, by seeking to understand them, and have insight to their needs and pains, we grow ourselves as leaders. According to a study by KPMG, 53% of executives do not realize sustainable value from business transformation. I assume the reason for this is that they focus so much …

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People Leadership: How the Employee Experience Impacts the Customer Experience

How we are as an organization, how we treat each other as peers, shows up in the customer experience. We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. As customer experience leaders, we believe that a happy customer is …

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9 Pieces of Career Advice Wisdom for Leaders and CX Professionals

Find more meaning and success in your CX career by following CX veteran, Cheryl China, and her important advice for career growth and development. With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and career advice for leaving behind an unforgettable legacy in CX …

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Podcast Episodes & Features