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nick jankel transformational leadership

Transformational Leadership: Changing the World by Changing Myself

By listening to our customers, by serving them, by seeking to understand them, and have insight to their needs and pains, we grow ourselves as leaders. According to a study by KPMG, 53% of executives do not realize sustainable value from business transformation. I assume the reason for this is that they focus so much …

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317 Cheryl China – 9 Pieces of Career Advice Wisdom for Leaders and CX Professionals

9 Pieces of Career Advice Wisdom for Leaders and CX Professionals

Find more meaning and success in your CX career by following CX veteran, Cheryl China, and her important advice for career growth and development. With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and career advice for leaving behind an unforgettable legacy in CX …

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Edward Marshall - What is Collaborative Leadership and How to Apply it in Customer Experience

What is Collaborative Leadership and How to Apply it in Customer Experience?

Collaboration creates ethical and trust-based relationships with the customer, and it is important to learn collaboration skills to help you do that. Have you ever wondered why geese fly in a V-formation? Scientists gives us two explanations, and we can actually learn a lot important collaborative leadership lessons from them! First, it’s about energy conservation. …

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