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Edward Marshall - What is Collaborative Leadership and How to Apply it in Customer Experience

What is Collaborative Leadership and How to Apply it in Customer Experience?

Collaboration creates ethical and trust-based relationships with the customer, and it is important to learn collaboration skills to help you do that. Have you ever wondered why geese fly in a V-formation? Scientists gives us two explanations, and we can actually learn a lot important collaborative leadership lessons from them! First, it’s about energy conservation. …

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313 JEFF HARRY – PLAYING AT WORK (ENHANCING CX WITH PLAY)

How Playing at Work Can Help Improve the Customer Experience

Learn the Importance of Play in Enhancing the Customer Experience Playing at work have been traditionally unacceptable in the workplace. As adults, we think playing is childish and working meant being serious all the time. However, based on what we see from top performing companies in the world today, play has been an important aspect …

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Character Development in CX - Jim Loehr - Fast Leader Show

312: Jim Loehr – Character Development in CX

Jim Loehr show Notes Page Character Development in CX is one of the foundations for being able to deliver the best possible experience for the customer. People never forget the way they are treated by others, and each person wants to be treated with respect, dignity, and truth. Every single customer wants and deserves to …

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Customer-Centric Innovation - Fast Leader Show - Dennis Geelen

311: Dennis Geelen – Customer-Centric Innovation

DENNIS GEELEN show Notes Page In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you should apply it in your call center or business. According to research, 75% of businesses don’t make it past year 15. Dennis Geelen believes that the cause for …

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310 NIR BASHAN - FILLING THE CREATIVITY GAP IN CX

310: Nir Bashan – Filling the Creativity Gap in CX

Nir Bashan Show Notes Page In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight on how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the …

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