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023: Joan Pepper: Please bring my daughter home

//023: Joan Pepper: Please bring my daughter home

023: Joan Pepper: Please bring my daughter home

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Joan Pepper Show Notes

Joan took the better of a year constructing all of the necessary paperwork for adopting a girl from the country of China. Once completed Joan had to mail all of the documents to obtain the required county, state and federal approvals before it was submitted to the Chinese Consulate. But something went terribly wrong and her paperwork was lost. After the panic and frustration wore off Joan constructed one of the most daring FBI MOST WANTED type of plans that you’ll ever hear. Listen to Joan tell her amazing story so you can be inspired to move onward and upward faster.

Joan Pepper was raised in Toledo, Ohio where she began her public speaking career competing in 4-H competitions at local county fairs.  She is the oldest of four children and is proud to be the sister of three outstanding men that are successful in wildly divergent fields.  Although she might like to take credit for nurturing her little brothers to success, doing so would be a blatant lie as credit for building their children’s character, integrity and Catholic faith was the lifework of two outstanding parents.

Joan graduated from the University of Toledo with a degree in Business Administration and began her career working for Aetna Insurance in Cleveland.  She moved to Atlanta in 1987 after it became clear that “the worst year for winter weather ever” was actually an inescapable annual Cleveland special. In 1997, she obtained her Master’s Degree in Psychology after spending nine months in county jail as an intern in health services.

The bulk of her career has been in marketing and distribution with roles in the customer facing B2B side of the insurance business.  She is currently employed as the Director, Customer Experience Analytics within AIG’s operational services arm where she leads collaborative customer journey initiatives across the globe.

Joan is a strong advocate for adoption and for celebrating multi-cultural families. She is a wife to a Peruvian and mom to both a native born son and a Chinese born daughter. She believes her family may hold the record for the number of cultural holidays celebrated annually in any one household.

She spends most of her free time solving brain teasers like, “it seemed like a good idea at the time” when she asks her children, “What were you thinking?”

Joan believes success is the result of stubborn perseverance and a slightly off sense of humor.

Tweetable Quotes and Mentions

Listen and @joanpepper will help you get over the hump on the @FastLeaderShow Click to Tweet

“To keep your drive, you have to have a successful result every day.” -Joan Pepper Click to Tweet

“What helps me achieve the big success is make a difference every day.” -Joan Pepper Click to Tweet

“When it comes to changing behavior you can’t blink your eyes and make it happen.” -Joan Pepper Click to Tweet

“Never, never, never give up.”-Winston Churchill Click to Tweet

“You have to believe that most people will help you when asked.” -Joan Pepper Click to Tweet

“When you hit a wall look for another approach.” -Joan Pepper Click to Tweet

“You can motivate others from the rear without the authority to do so.” -Joan Pepper Click to Tweet

“Everybody needs to know that what they are doing matters.” -Joan Pepper Click to Tweet

“Every day is an opportunity to learn something new.” -Joan Pepper Click to Tweet

“What would you do if you weren’t scared?” -Joan Pepper Click to Tweet

“God will either get you through it or God will make it better.” -Joan Pepper Click to Tweet

“I see no reason why I should give up.” -Joan Pepper Click to Tweet

“We all don’t make decisions in the same way.” -Joan Pepper Click to Tweet

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Hump to Get Over

Joan spent almost a year completing all of the necessary paperwork for adopting a girl from the country of China. She completed all of the requirements and mailed all of the documents, but they got lost. Joan was angry and scared because her entire identity was included in those documents. But once that wore off Joan designed an elaborate plan to get over the hump and recover her lost package. Listen to how she did it and what you can learn to move onward and upward faster.

Advice for others

When you hit a wall, look for another approach. And believe you can motivate others from the rear without the authority to do so.

Holding her back from being an even better leader

Probably fear. It’s a natural human emotion.

Best Leadership Advice Received

God will either get you through it or God will make it better.

Secret to Success

I’m stubborn.

Best Resources in business or Life

I have mentors inside my companies, outside my company, and my family.

Recommended Reading

Lessons from the Hanoi Hilton: Six Characteristics of High-Performance Teams

The Art of Choosing

Connecting with Joan



More Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:44+00:00 July 1st, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.