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022: Jeanne Bliss: I wasn’t getting any traction

//022: Jeanne Bliss: I wasn’t getting any traction

022: Jeanne Bliss: I wasn’t getting any traction

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Jeanne Bliss Show Notes

Jeanne couldn’t figure out why she wasn’t getting any traction. Once, Jeanne had someone do something very important in the trajectory of her personal and professional life. After that she began to do something different that caused people to want to do what Jeanne needed them to do. Listen to Jeanne’s story and what she learned that can help you get over the hump.

Jeanne Marie Theresa Lombardo Bliss grew up in Des Plaines Illinois. As the third of seven children, she learned early on that she’d better grab some food to eat as the platter was set down on the table, or there wouldn’t be much food left after her four brothers dove into the meal.

Her dad Vince Lombardo (yes, no joke) owned a Buster Brown Shoe Store, not far from the very first McDonald’s in downtown Des Plaines. At the shoe store, each of the Lombardo children would take their turn dressing up every summer in the Chicago heat and humidity as Buster Brown, blonde page boy wig and all.  It was a much needed and early lesson in humility.

The far greater lesson was watching her dad “shoe” multiple generations of children.  He often times put the very first pair of shoes on kids feet. He knew the families, and the kids and the kids’ kids. Because he was a small town merchant he couldn’t even leave the store for lunch, and so he’d make sausage and pepper in the back room for his lunch on a hot plate.

Not only did he “shoe” all those families, he fed many of them too. He became a part of the story of peoples’ lives. So much so, that when he retired, a line of people three blocks long stood to say good-bye.

And that is the story that Jeanne has carried her my heart throughout all of her work, and the journey of her life.

Her grandmas were kind of like that too. She has a hard time remembering either one of them sitting at a table while the family was eating a meal. They were always hovering, behind chairs…plopping more food on their already full plates, saying “Mangier!” “Mangier!”

The food festival didn’t end there either. Nobody was able to leave either of their houses without a bag of groceries. They’d go into the cupboards and scoop up whatever they had and package it up into a bag from Dominics, the local Chicago grocery.

So what Jeanne’s really carried with her throughout her life from all of this is two things: leave people with a memory and nourish them. Whether it’s their heart or their souls…always leave them with your version of a bag of groceries.

Tweetable Quotes and Mentions

Listen and @jeannebliss will help you get over the hump on @FastLeaderShow Click to Tweet

“How do you create a wonderful next version of life?”-Jeanne Bliss Click to Tweet

“Balance the living part of life with the working part of life.” -Jeanne Bliss Click to Tweet

“How can I keep on living but save the best for last?” -Jeanne Bliss Click to Tweet

“What’s another thing I can do for the world?” -Jeanne Bliss Click to Tweet

“Earn the right to grow by improving people’s lives.” -Jeanne Bliss Click to Tweet

“Choose it and deliver it.”-Jeanne Bliss Click to Tweet

“People all need a safe place to be who they are.” -Jeanne Bliss Click to Tweet

“The more you advance in your life the more humble you should become.” -Jeanne Bliss Click to Tweet

“Why are you in business and how are you going to improve lives?” -Jeanne Bliss Click to Tweet

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Hump to Get Over

Jeanne couldn’t figure out why she wasn’t getting any traction. Once, Jeanne had someone puller her aside and told her that she did not do the work she was taking credit for. For Jeanne, this was something that totally change the trajectory of her career and life. After that she began to put others in the spotlight more. Listen to Jeanne’s story and what she learned that can help you move onward and upward faster.

Advice for others

Don’t forget that your feet are made of clay. The more you advance in your life the more humble you should become and the more you should be open to learning. Be willing to change and put you defense mechanism on the shelf.

Holding her back from being an even better leader

Brain moving too fast.

Best Leadership Advice Received

Write like you talk.

Secret to Success

Passion and persistence and not stopping…ever.

Best Resources in business or Life

Going back to my roots and who I am and how I grew up.

Recommended Reading

The Velveteen Rabbit

Connecting with Jeanne



Gift from Jeanne

First Chapter of Chief Customer Officer 2.0: How to Build Your Customer-driven Growth Engine

By | 2016-10-31T16:06:44+00:00 June 24th, 2015|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.