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010: Art Hall: I’m still struggling with it

//010: Art Hall: I’m still struggling with it

010: Art Hall: I’m still struggling with it

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Podcast Show Notes with Art Hall

Art shares with us a hump he is trying to get over now! Art finds himself in certain situations that impact him personally, when he should not. He is trying to learn how to not let certain things that are said become burdens and frustrations that he should not be carrying. But Art’s deep passion to help others and do what’s best often times prevents him from letting go. While Art is struggling with this issue now, he shares with us some valuable lessons he has learned thus far. Join me as Art tells his story on how you can get over the hump with him.

Art Hall was born and raised in Staten Island, New York and is the son of Art and Diane Hall. Art’s father was one of the founders of the New York City Marathon back in the early 70’s when it was held in Central Park before expanding to the five boroughs in New York City.

Like his father, Art ran cross-country, indoor and outdoor track in high school and undergrad. Art graduated from Binghamton University and started his career as a legal law librarian at Dechert Price & Rhoads in New York City. Eventually, Art moved to Atlanta and continued in the legal profession by working at Kilpatrick Stockton Townsend before landing a career at First Data. It was at First Data where Art learned the art of leading a contact center operation.

Art has more than 19 years of industry and consulting experience and is currently a Director with Alvarez & Marsal in Atlanta and specializes in strategy and performance improvement for strategic buyers for corporates and private equity firms.

Prior to joining Alvarez & Marsal, Art was Vice President of Sales and Customer Care for NetBank managing and overseeing the online bank’s international contact center operations for dealer financial services, retail and small business banking, mortgage servicing and wealth management.

Art is also an ordained minister at a non-denominational church in Union City, Georgia called Resurrection House for All Nations pastored by Chika Onuzo. Art is also a husband and a father to four children: Justin, Christian, Benjamin and Kaitlin.

Tweetable Quotes and Mentions

Check out @art_hall4 getting over the hump @FastLeaderShow Click to Tweet

“Being a consultant has taken a black eye in certain areas.” Art Hall Click to Tweet

“Integrity means meeting your commitment.” Art Hall Click to Tweet

“Integrity means meeting your word.” Art Hall Click to Tweet

“Integrity means if you dropped the ball admit it.” Art Hall Click to Tweet

“Integrity means being open, honest and complete in your communication.” Art Hall Click to Tweet

“Charging a fair price is acting in integrity.” Art Hall Click to Tweet

“The question that you are hesitant to ask, that is the very question you should ask.”-Tom Elsenbrook Click to Tweet

“There’s a lot of smithing in consulting.” Art Hall Click to Tweet

“There’s a lot of questions I’d like to ask, but I can’t ask it the way it’s going on in my head.” Art Hall Click to Tweet

“I’m not only thinking about the question but I’m thinking about the best way to ask it.” Art Hall Click to Tweet

“When you need to deliver candid feedback, always ask permission.” Art Hall Click to Tweet

“You don’t need to respond to everything.” Art Hall Click to Tweet

“Humility is a big deal, but comes across in subtle ways.” Art Hall Click to Tweet

“Don’t think to highly of yourself.” Art Hall Click to Tweet

“Humility takes a lot of patience.” Art Hall Click to Tweet

“If you practice humility it will propel you farther than presumption.” Art Hall Click to Tweet

“Cross-fit is the biggest humility pill ever.” Art Hall Click to Tweet

“Leave your ego at the door.” Art Hall Click to Tweet

“Each problem has its own unique challenges and unique constraints.” Art Hall Click to Tweet

“I have learned not to slave drive a group, but to empower them.” Art Hall Click to Tweet

“Lead from the front.” Art Hall Click to Tweet

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Hump to Get Over

Art finds himself taking certain things that are said too personally. What he is learning thus far is that situational feedback and communication can be a tug-of-war that requires a higher level of Emotional Intelligence. Art is learning how to improve his Stress Hardiness, Tolerance, Emotional Self-Control, and Effective Confrontation skills. Art is currently focusing on how not to take things so personally and to not respond to everything, and be more humble. Listen to Art as he works to get over this hump and what big humility pill he has found.

Leadership Epiphany

Humility is key. The challenge is that it takes a lot of patience and is a long road traveled. But if you practice it will take you further than you could ever imaging.

Holding him back from being an even better leader


Best leadership advice ever received


Secret to Success

His faith

Best resources in work or life


Recommended Reading

The Economies of Rising Inequalities
Capital in the Twenty-First Century

Contacting Art

Via email: ahall [at]

More Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:48+00:00 April 1st, 2015|Podcasts|2 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.