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027: Parrish Arturi: It was a humbling experience

//027: Parrish Arturi: It was a humbling experience

027: Parrish Arturi: It was a humbling experience

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Parrish Arturi Show Notes

Parrish Arturi was not always calm, cool, and collected. Once while leading a project team for a new product the funding for it was removed. Parrish was very passionate about the work his team was doing and took the news of the project cut personally. Parrish lost his cool and then learned a valuable lesson. Listen to Parrish as he tell his story and what he learned on how to get over the hump.

Parrish was born in a Connecticut suburb just outside of New York. He was the fifth of six kids with names that all began with the letter “P”. His mother was a nurse and his father was a doctor and as a young child he could remember Sunday dinners and his grandparents’ house where the entire family would meet. His strong sense of family and caring for others has guided him to a successful career.

Parrish is currently the Senior Vice President for Service, Operations and Technology for Fidelity Personal Investing (PI), a unit of Fidelity Investments. In this role, Parrish and his team are focused on the strategy and development of an industry-leading service, operating in technology platform that enables Fidelity’s retail network to deliver outstanding experiences that drive business growth, customer engagement, scale and competitive differentiation.

Prior to this role, Parrish served as the SVP, Customer Experience, where he led the development and execution of Fidelity’s award-winning programs and capabilities tried customer loyalty and satisfaction in support of Fidelity’s vision of delivering the best customer experience in financial services. From 2004 2009, Paris served as SVP, Digital and Mobile channels. His responsibilities included digital strategy, experience and management of PWI’s online, mobile and social channels, including Fidelity’s primary consumer web destinations (Fidelity.com, 401k.com and NetBenefits.com) and mobile applications. Parrish was responsible for the delivery and execution against channel sales and service goals, as well as ensuring competitive leadership of Fidelity’s consumer digital offerings.

Prior to joining Fidelity in 2004, Parrish work for Wachovia. He was responsible for leading and building various areas of the e-commerce division, including online banking, brokerage and bill payment, online marketing, business development and interactive design. Previously he worked as a Managing Director at Signet bank, developing Signet’s information-based strategy, including the launch of one of the nation’s first Internet banking offerings. Parrish began his career at CUC International, where he served as a product manager in the new products division and as a marketing manager for affinity card products.

Parrish holds a Bachelor of Arts in Economics from Wake Forest University and a MBA from Wake Forest University’s Babcock Graduate School of Management. Parrish currently serves as the vice chair of the Customer Experience Professionals Association, the international nonprofit organization created to guide enhanced the growing field of customer experience management.

Parrish currently resides in Boston, MA with his wife and three kids.

Tweetable Quotes and Mentions

Listen and @parturi will help you get over the hump on the @FastLeaderShow Click to Tweet

“I’ve been successful because of the relationships I’ve been able to build.” -Parrish Arturi Click to Tweet

“The passion inside of me may not always be visible.” -Parrish Arturi Click to Tweet

“When there are good times enjoy them and relish them for what they are.” -Parrish Arturi Click to Tweet

“In challenging times you’re going to find the most insights and learning about you.” -Parrish Arturi Click to Tweet

“You don’t always know everything, there are other perspectives you’ll want.” -Parrish Arturi Click to Tweet

“Self-reflection is a really important characteristic for us to have.” -Parrish Arturi Click to Tweet

“One of the greatest thrills I get is when I see someone who had been on my team progress.” -Parrish Arturi Click to Tweet

“Treat your team how you’d want to be treated yourself.” -Parrish Arturi Click to Tweet

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Hump to Get Over

Parrish Arturi was not always calm, cool, and collected. Once while leading a project team for a new product the funding for it was removed. Parrish was very passionate about the work his team was doing and took the news of the project cut personally. Parrish lost his cool and then learned a valuable lesson. Listen to Parrish as he tell his story and what he learned so you can move onward and upward faster.

Advice for others

Self-reflection is a really important characteristic for us to have in business and in our families.

Holding him back from being an even better leader

Keeping balance between being open to test new things and letting your past experiences dictate your perspectives on things.

Best Leadership Advice Received

Use the Golden Rule.  It sounds simple but it’s applicable in everything you do.

Secret to Success

Building relationships and working with people across diverse groups.

Best Resources in business or Life

Mentors and people in the community. But my most important resource is my wife.

Recommended Reading

Scaling Up Excellence: Getting to More Without Settling for Less

Contacting Parrish

Email: parrish.arturi@gmail.com

LinkedIn: https://www.linkedin.com/in/parrisharturi

Twitter: https://twitter.com/parturi

More Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:43+00:00 July 29th, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.