205: Joseph Michelli: Getting over my bad self

//205: Joseph Michelli: Getting over my bad self

205: Joseph Michelli: Getting over my bad self

Joseph Michelli Show Notes Page

Joseph Michelli now helps organizations deliver extraordinary customer and employee experiences. But in his early twenties he was all about himself until he began a journey that taught him about commitment, the power of teams and building a greater legacy.

Joseph was born in Raton, New Mexico and raised in Florence, Colorado. He was an only child, from an intact Italian, blue-collar family. At an early age, he was adopted after being found in a trash can.

Joseph’s first jobs were on his uncle’s dairy farm after which he began a career as a radio disc jockey at age 13. Continuing as a union musician and radio personality through college, he worked as an organizational development specialist after receiving his Ph.D. from the University of Southern California.

Dr. Joseph Michelli helps leaders and business owners define and build memorable brands. He activates people, processes, and technology to consistently deliver service experiences that drive loyalty and sustained profits.

He a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.

Joseph’s other titles include Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle.

Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger. He believes his greatest legacy is his two adult children’s kindness toward others and their servant’s hearts.

Joseph currently lives in St. Petersburg, Florida.

Tweetable Quotes and Mentions

Listen to @josephmichelli to get over the hump on the @FastLeaderShow – Click to Tweet

“A lot of us have de-conditioned our otherness and we’re pretty focused on our self-needs.” – Click to Tweet

“There is profit to be made in greater customer care.” – Click to Tweet

“Employees treat people better if you treat them well.” – Click to Tweet

“Those who are holding on to legacy service delivery models that worked for them but not for the consumer are going to perish.” – Click to Tweet

“You’ve got to think about where is the customer going to be in the future.” – Click to Tweet

“What do we need to do given the predictions of the exponential growth of technology?” – Click to Tweet

“The disruption space is really where you should be thinking.” – Click to Tweet

“Journey mapping is a step up from a time when we drug our knuckles in the cave and said it’s all about us.” – Click to Tweet

“We need to think future backwards along with journey mapping.” – Click to Tweet

“Build touchpoints that are relevant from the consumer world based on where we see the consumer going.” – Click to Tweet

“You often fail at your complacency moments.” – Click to Tweet

“Success is hard but sustaining success is harder.” – Click to Tweet

“People are the ones that let you down, that’s where your brand falls apart.” – Click to Tweet

“You can convince yourself of anything inside the system.” – Click to Tweet

“We have to train people to be very adaptive and pivot.” – Click to Tweet

“The more I focus on service the more life works itself out.” – Click to Tweet

“The more I try to calculate my own destiny the less I’m focused on the needs of others.” – Click to Tweet

“What can we create with other people in the service of others?” – Click to Tweet

“What’s your personal lasting goal, what do you want to be known for?” – Click to Tweet

“What’s your life-long brand going to be about?” – Click to Tweet

“It is more important to care about people than anything else in the entire planet.” – Click to Tweet

“Caring about people is the insurance plan for your future.” – Click to Tweet

“You don’t need to have all of the answers, you need to ask really smart questions.” – Click to Tweet

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Hump to Get Over

Joseph Michelli now helps organizations deliver extraordinary customer and employee experiences. But in his early twenties he was all about himself until he began a journey that taught him about commitment, the power of teams and building a greater legacy.

Advice for others

It is more important to care about people than anything else in the entire planet. Caring about people is the insurance plan for your future.

Holding him back from being an even better leader

Thinking I need to have all of the answers.

Best Leadership Advice

You don’t need to have all of the answers, you need to ask really smart questions.

Secret to Success

The power of emotional intelligence.

Best tools in business or life

Mentors and colleagues who are kind enough to be on the board of directors of my life and guide me whenever I am in doubt.

Recommended Reading

Contacting Joseph Michelli

Website: www.josephmichelli.com

Twitter: https://twitter.com/josephmichelli

LinkedIn: https://www.linkedin.com/in/josephmichelli/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


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2018-12-26T08:55:44+00:00December 26th, 2018|Podcasts|0 Comments

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