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003: Dee Kohler: You got to trust in this

//003: Dee Kohler: You got to trust in this

003: Dee Kohler: You got to trust in this

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Podcast Show Notes with Dee Kohler

What do you trust in? Join me as Dee Kohler shares her story (more than one) about trust, finding your place, and how you can model a very important and powerful behavior that is most often overlooked in work and life.

Learn how Dee found greater success and peace of mind in her career and self.

Dee is a wife, mother, grandmother and a long-time customer contact management executive. She is a J.D. Power & Associates award-winning operations professional with experience applying contact center best practice principles across multiple industries. And is a creative problem solver offering solutions that meet the needs of the client.

Dee has over 20 years’ leading the customer experience in corporate, not-for-profit, and government settings, with companies like Blue Cross Blue Shield of Nebraska, Prime Therapeutics, and Boys Town.

Dee has established herself as an industry leader. Her commitment to excellence in team performance earned her company the J.D. Power and Associates excellence award three years in a row. Dee specializes in improving the experience of both internal and external customers through the integration of strategy, people, process and technology.

Dee shares, “I am having the time of my life.”

Tweetable Quotes and Mentions

Listen to @kohldee getting over the hump on the @FastLeaderShow Click to Tweet

“You love it, you embrace it, and you deal with it every day.” -Dee Kohler Click to Tweet

“Things will change or things will change.” -Ron Rhoades Click to Tweet 

“Are you going with the flow or are you helping being a change agent?” -Dee Kohler Click to Tweet

“Trust, but verify” –Ronald Reagan Click to Tweet

“Find an organization that will accept me for who I am.” -Dee Kohler Click to Tweet

“You are who you are, but you need to be adaptable.” -Dee Kohler Click to Tweet

“You need to be adaptable to be the most successful.” -Dee Kohler Click to Tweet

“Know who you are and be able to best present that best person.” -Dee Kohler Click to Tweet

“Steady wins the race.” -Dee Kohler Click to Tweet

“You got to trust in yourself that you know what you know.” -Dee Kohler Click to Tweet

“Old fashion communication is probably the best when it comes to success.” -Dee Kohler Click to Tweet

“People, phone, paper. Prioritize people face-to-face.” -Dee Kohler Click to Tweet

“I made sure I was physically present.” -Dee Kohler Click to Tweet

“Role model how important it is to be present and available.” -Dee Kohler Click to Tweet

“Holding me back is taking appropriate risks.” -Dee Kohler Click to Tweet

“Change management has changed my leadership.” -Dee Kohler Click to Tweet

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Hump to Get Over

Dee was sought after for bringing the energy to the meeting and projects and not necessarily the content. And so over time Dee began to feel that she was being over looked for having the ability to bring the answers. Dee was in a dilemma. Listen to the show to find out what Dee learned and what she did.

Leadership Epiphany

Steady wins the race and you’ve got to trust in yourself while verifying with your network.

Best Leadership Advice Received

Love what you do. Work, play, or otherwise.

Best Resource

Her daily devotionals.

Recommended Reading

Jesus CEO: Using Ancient Wisdom for Visionary Leadership

Often Sold with this Book

The Path: Creating Your Mission Statement for Work and for Life
Jesus, Entrepreneur: Using Ancient Wisdom to Launch and Live Your Dreams

More Resources

Where is Dee Kohler poster; like Where’s Waldo.

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:50+00:00 February 11th, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.