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065: Blake Morgan: I wasn’t a trust fund baby

//065: Blake Morgan: I wasn’t a trust fund baby

065: Blake Morgan: I wasn’t a trust fund baby

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Blake Morgan Show Notes

Blake Morgan moved to New York City as a young southern Californian girl. While many of her roommates had family nearby, Blake found herself with no support system and found herself needing to make her way. Listen to Blake tell her story of how getting over that hump affected her career and life.

Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral and more. She’s highly involved with SOCAP where she serves as the VP of Marketing for the North West chapter.

She loves “customer experience” because as humans we are feeling, sensing beings. Our most vivid memories are powerful experiences. Today brands understand that creating a knock-your-socks-off digital experience is the way to the customer’s heart.

Outside of work she volunteers with Hop-a-long Animal rescue managing their Twitter account–helping dogs get fostered and adopted in the San Francisco Bay Area.

In a past life she lived in NYC for five years–then met her now husband at a CRM conference and moved to the bay area in under two weeks. Good thing it worked out! Today she loves calling the bay area home.

Other fun “Blake” facts, she once ran a marathon in San Francisco. She takes Russian Language classes so she can understand her husband’s family.
Blake enjoys hanging out with her husband and Yorkie, Athena in Oakland, CA.

Tweetable Quotes and Mentions

Listen to @blakemichellem to get over the hump on the @FastLeaderShow Click to Tweet

“Companies are only willing to build relationships when it’s cost effective.” -Blake Morgan Click to Tweet

“They’re lying saying they want to improve the customer experience but not willing to walk the walk.” -Blake Morgan Click to Tweet 

“I want to do business with brands that treat me like they really care.” -Blake Morgan Click to Tweet 

“You don’t want people working for your company that don’t have it in their blood.” -Blake Morgan Click to Tweet 

“You don’t want people that have customer facing roles that don’t have it in their blood.” -Blake Morgan Click to Tweet 

“You want people who are really proud to represent the brand.” -Blake Morgan Click to Tweet 

“There’s a lot of benefit to taking a breath and thinking what’s the best way to respond.” -Blake Morgan Click to Tweet 

“Learning to listen can mean the difference between a great day and ruining a relationship.” -Blake Morgan Click to Tweet 

“Working at a big company, people don’t really know who you are outside the company.” -Blake Morgan Click to Tweet 

“Even if you do work for an employer, it’s so important for people to have a brand.” -Blake Morgan Click to Tweet 

“Feel comfortable in your own skin because that’s really attractive.” -Blake Morgan Click to Tweet 

“Being a good listener is so important and so under appreciated.” -Blake Morgan Click to Tweet 

“When you listen you really hear for that golden ticket.” -Blake Morgan Click to Tweet 

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Hump to Get Over

Blake Morgan moved to New York City as a young southern Californian girl. While many of her roommates had family nearby, Blake found herself with no support system and found herself needing to make her way. Listen to Blake tell her story of how getting over that hump affected her career and life.

Advice for others

It’s so important for people to have a brand. It’s really important to have your own personal brand.

Holding her back from being an even better leader

Scalability

Best Leadership Advice Received

Be yourself. If you’re trying to be someone else it’s really obvious.

Secret to Success

Longevity in the business.

Best tools that helps in business or Life

Being a good listener. Listening is everything.

Recommended Reading

Thick Face, Black Heart: The Warrior Philosophy for Conquering the Challenges of Business and Life

Contacting Blake

Website: www.blakemichellemorgan.com

LinkedIn: https://www.linkedin.com/in/blakemichellemorgan

Twitter: https://twitter.com/blakemichellem

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:28+00:00 April 20th, 2016|Podcasts|1 Comment

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.
  • BlakeLandau

    Hey Jim, really enjoyed your interview style- had a great time being on the show. Thanks again! -Blake Morgan