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063: Adam Toporek: I was not passionate about it

//063: Adam Toporek: I was not passionate about it

063: Adam Toporek: I was not passionate about it

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Adam Toporek Show Notes

Adam Toporek began sharing his ideas and expertise via blogging but soon found out he had no passion for the topic he was writing about. He knew he had to make a change but wasn’t sure how to go about it in this new internet business world. Listen to Adam share his story of how got over the hump was able to move onward and upward faster.

Adam was born and raised in Charleston, South Carolina along with his younger sister.

Adam is a third-generation entrepreneur who was raised in and around small businesses. His grandfather had a main street shoe store, his mother had a children’s clothing store, and his father had a musical instruments distributorship.

Some of Adam’s fondest business memories are of red slashing clothing prices for post-holiday markdowns and sliding down a warehouse box chute with a freshly pulled order of accessories.

Through this journey, Adam saw firsthand the crucial roles customer experience and customer service play in making organizations profitable and sustainable— a lesson he carries with him to this day as an author, speaker, and workshop leader with his training company CTS Service Solutions.

Adam’s customer experience focus is on real-world strategies. He has combined his MBA, a lifetime in small business, and a decade in the trenches of retail service franchises to develop techniques that are both effective and scalable. Adam’s business passion is teaching those strategies to front-line teams and organizational leaders.

Adam currently resides in Orlando with his wife and with his Chief Happiness Officer, Dalton the Golden Retriever. Adam loves animals, swinging kettlebells, and playing rock guitar.

Tweetable Quotes and Mentions

Listen to @adamtoporek and get over the hump on the @FastLeaderShow Click to Tweet

“Being a hero is not about these viral acts of customer service.” -Adam Toporek Click to Tweet

“Being a hero is about being there for your customer day in and day out.” -Adam Toporek Click to Tweet 

“You can build the perfect customer journey, but it will not be perfect for every customer.” -Adam Toporek Click to Tweet 

“If you don’t have a strategy for customers that are a problem…it makes it impossible to give proactive service.” -Adam Toporek Click to Tweet 

“Getting past your own mental blocks is the key to everything.” -Adam Toporek Click to Tweet 

“I come from retail so every day is a hump.” -Adam Toporek Click to Tweet 

“It wasn’t about me, it was about my customers.” -Adam Toporek Click to Tweet 

“You have adapt, (business) changes so rapidly.” -Adam Toporek Click to Tweet 

“It’s about understanding that quitting is appropriate sometimes.” -Adam Toporek Click to Tweet 

“It’s not a failure, you’re finding a new way.” -Adam Toporek Click to Tweet 

“No job is beneath you, be willing to roll up your sleeves.” -Adam Toporek Click to Tweet 

“In business, no doesn’t always mean no – a lot of times it means not right now.” -Adam Toporek Click to Tweet 

“You shouldn’t be pushy, but you should be persistent.” -Adam Toporek Click to Tweet 

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Hump to Get Over

Adam Toporek began sharing his ideas and expertise via blogging but soon found out he had no passion for the topic he was writing about. He knew he had to make a change but wasn’t sure how to go about it in this new internet business world. Listen to Adam share his story of how got over the hump was able to move onward and upward faster.

Advice for others

Direct yourself, but don’t be afraid to say, “This is not working.”

Holding him back from being an even better leader

I’m over committed and not able to give each project or person the attention it deserves.

Best Leadership Advice Received

No job is beneath you and be willing to roll up your sleeves if you have to and unclog a toilet.

Secret to Success

Getting up early and not checking email for the first few hours each day.

Best tools that helps in business or Life

My new treadmill desk.

Recommended Reading

The Goal: A Process of Ongoing Improvement

Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines

Contacting Adam

Website: http://customersthatstick.com

LinkedIn: https://www.linkedin.com/in/adamtoporek

Twitter: https://twitter.com/adamtoporek

Resources

Jim Rembach on Adam’s podcast (Crack the Customer Code): http://crackthecustomercode.com/102-jim-rembach-fast-leader/

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:29+00:00 April 6th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.