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061: Lynn Hunsaker: I will inconvenience myself to do that

//061: Lynn Hunsaker: I will inconvenience myself to do that

061: Lynn Hunsaker: I will inconvenience myself to do that

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Lynn Hunsaker Show Notes

Lynn Hunsaker moved to Belgium without being able to speak Dutch. She found herself needing to quickly speak the language in order to build key relationships. Lynn did learn how to build her skills in Dutch quickly and later discovered that the skills she developed helped her in some unsuspecting ways. Listen to Lynn tell her story of how her new language experience helped her get over several humps in life.

Lynn has one brother and three sisters and all of them were born in different states in the US. As a youngster Lynn lived in 11 states, with most of them being west of the Mississippi River. Lynn even learned Dutch while living a year and a half in Belgium and The Netherlands as a church missionary volunteer.

Lynn was always also a shy kid, even when her grandparents came to visit. She was reserved in sharing her opinions but eventually noticed that others who spoke up got more perks, and her ideas were just as good. So Lynn learned to build the courage to speak up, and found herself moving up quickly.

Within 4 years Lynn became Head of Corporate Quality for a Fortune 250 company in Silicon Valley, the only woman and youngest person in most of the executive meetings she attended. Lynn learned to stand her ground and be assertive.

Lynn’s roles over 11 years required her to engage every line of business, account team, and support function in making substantial improvements. With no direct authority over any of them, she had to achieve goals through influence.

What helped Lynn most was getting familiar with frameworks and techniques for change management, personality types, managing assumptions and intended outcomes, situational leadership, organizational learning, internal communications, and accountability.

Now Lynn is putting her knowledge and skills to use in an entrepreneurial endeavor called the Marketing Future Forum, designed to help marketers become more efficient and effective in their jobs through interactive learning opportunities in small bites of time.

Lynn is also currently leading 2 sister-companies: Marketing Operations Partners and ClearAction customer experience consulting. Both are focused on cross-functional collaboration to get things right the first time for customers’ well-being and organic business growth.

Lynn is an active volunteer, she has served for 10 years on the Silicon Valley American Marketing Association Board of Directors, 6 years on the Bay Area Association for Psychological Type Board of Directors, serves on the leadership council of her church’s women’s organization, and is the Director of earthquake preparedness, across 8 congregations in Silicon Valley, and is a frequent co-chair of committees for the Customer Experience Professionals Association.

As a frequent columnist in customer experience publications and speaker at customer experience events, Lynn hopes to change the lot of customers lives (mankind) by perpetuating a holistic view of customer experience management, especially cross-functional engagement to prevent recurrence of issues, and make businesses lovable, with raving fans.

Tweetable Quotes and Mentions

Listen to @clearaction and get over the hump on the @FastLeaderShow Click to Tweet

“I’m excited about spreading knowledge as far and wide as possible.” -Lynn Hunsaker Click to Tweet

“I really enjoy seeing things from different perspectives.” -Lynn Hunsaker Click to Tweet 

“I’ve always felt lucky in life and that I needed to give to the world.” -Lynn Hunsaker Click to Tweet 

“Let’s welcome early warning signals and constructive feedback.” -Lynn Hunsaker Click to Tweet 

“I will inconvenience myself to make sure I’m seeing it from the other person’s perspective.” -Lynn Hunsaker Click to Tweet 

“I have a lot of passion when I see a path toward a to-be picture.” -Lynn Hunsaker Click to Tweet 

“If they want me to deviate from the path they need to give me reasons.” -Lynn Hunsaker Click to Tweet 

“As a leader, make sure there’s a shared vision.” -Lynn Hunsaker Click to Tweet 

“In organizations we often assume there’s a shared vision.” -Lynn Hunsaker Click to Tweet 

“Checking for understanding is the biggest skill that has affected me.” -Lynn Hunsaker Click to Tweet 

“Understanding what’s driving other’s assumptions helps me maintain my passion.” -Lynn Hunsaker Click to Tweet 

“Part of passion is the persistence element.” -Lynn Hunsaker Click to Tweet 

“If you let go of a passion readily, then it wasn’t really a passion.” -Lynn Hunsaker Click to Tweet 

“The human interaction is so important.” -Lynn Hunsaker Click to Tweet 

“When you delegate to people, help them see the intended outcome and then let them be free.” -Lynn Hunsaker Click to Tweet 

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Hump to Get Over

Lynn Hunsaker moved to Belgium without being able to speak Dutch. She found herself needing to quickly speak the language in order to build key relationships. Lynn did learn how to build her skills in Dutch quickly and later discovered that the skills she developed helped her in some unsuspecting ways. Listen to Lynn tell her story of how her new language experience helped her get over several humps in life.

Advice for others

Learn about intended outcomes management.

Holding her back from being an even better leader

Bootstrapping things.

Best Leadership Advice Received

When you delegate to people, help them see the intended outcome and then let them be free.

Secret to Success

Doing the whole job and taking a look at the big picture and making sure all of the pieces fit together.

Best tools that helps in business or Life

Techniques that I learned in change management class.

Recommended Reading

Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction

Contacting Lynn

Website: http://www.clearactioncx.com

LinkedIn: https://www.linkedin.com/in/lynnhunsaker

Twitter: https://twitter.com/clearaction

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:29+00:00 March 23rd, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.