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055: Justin Robbins: I got there and I immediately felt lost

//055: Justin Robbins: I got there and I immediately felt lost

055: Justin Robbins: I got there and I immediately felt lost

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Justin Robbins Show Notes

Justin Robbins graduated from High School with honors and was on his way to become a music teacher. But in his first semester in college he immediately felt lost. Justin then made a big decision to drop out which sent him on a three year journey to find his way. Listen to Justin tell his story of finding his passion and getting over the hump.

Justin Robbins spent much of his youth in Bloomsburg, PA, a small town in Pennsylvania’s Susquehanna Valley. During his teenage years, Justin’s family moved to the suburbs of Washington, DC where he was actively involved in his school’s music and theatre arts programs.

Through Justin’s late teens and early 20’s, he lived in a variety of locations and experienced an assortment of educational and professional opportunities. By the age of 22, Justin had been a hotel general manager, a US Navy recruit, and the booking agent for a Grammy award winner. He gained exposure to unique, once-in-a-lifetime opportunities and used these experiences to develop a well-rounded world perspective, as his career gained momentum.

Along the way, he also earned money by working in numerous frontline customer service roles from paperboy to call center agent to cashier. Eventually, Justin’s career brought him to Hershey, PA where he spent five years in the contact center for the “Sweetest Place on Earth”. While at Hershey, he became responsible for many of their hiring, training, and customer experience initiatives.

Justin is currently employed as the Community Director for United Business Media where he leads both the Incoming Calls Management Institute’s and Help Desk Institute’s brands in bringing research, best practices, and impactful content to the contact center, customer service, and IT support professional’s communities.

Justin volunteers as the Newsletter Editor of AGAPE, a mission serving his local community, as well as a high school youth leader at his church. He is a husband and father to three children and enjoys taking his family on adventures across the country and currently lives in Danville, PA.

Tweetable Quotes and Mentions

Listen to @justinmrobbins and get over the hump on the @FastLeaderShow Click to Tweet

“The way to really build the skill is to practice it.” -Justin Robbins Click to Tweet

“I don’t know that it’s a matter of overcoming the fear…it’s bridling it.” -Justin Robbins Click to Tweet 

“It’s a matter of using it to motivate me rather than let it get the best of me.” -Justin Robbins Click to Tweet 

“I had this choice to let fear get the best of me…or I could own these fears.” -Justin Robbins Click to Tweet 

“Internally, we know what ignites our passion.” -Justin Robbins Click to Tweet 

“Be true to you.” -Justin Robbins Click to Tweet 

“You’re not going to do your best work until you recognize what is true to you.” -Justin Robbins Click to Tweet 

“Who are you really and what are you meant to do?” -Justin Robbins Click to Tweet 

“Focus on who you are internally.” -Justin Robbins Click to Tweet 

“Too many of us settle for something because we’re afraid.” -Justin Robbins Click to Tweet 

“Always be a student.” -Justin Robbins Click to Tweet 

“Seek and pursue people who are doing really great things.” -Justin Robbins Click to Tweet 

“Dream bigger, dream bigger, dream bigger.” -Justin Robbins Click to Tweet 

“Never give up, sometimes we fail…get over it, move on.” -Justin Robbins Click to Tweet 

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Hump to Get Over

Justin Robbins graduated from High School with honors and was on his way to become a music teacher. But in his first semester in college he immediately felt lost. Justin then made a big decision to drop out which sent him on a three year journey to find his way. Listen to Justin tell his story of finding his passion and getting over the hump.

Advice for others

Be true to you. You’re not going to do your best work until you recognize what is true to you. Focus on you and who you are internally.

Holding him back from being an even better leader

Setting the bar too low. I don’t dream big enough. Dream bigger.

Best Leadership Advice Received

Never give up. Sometimes we fail, it’s going to be a failure, get over it, and move on.

Secret to Success

Personal drive. Being genuinely excited, enthusiastic and wanting to constantly get better.

Best tools that helps in business or Life

The insight of really great authors who are really wise and provide excellent advice and ideas for just thinking outside of my norm.

Recommended Reading

The Promise of a Pencil: How an Ordinary Person Can Create Extraordinary Change

Contacting Justin

LinkedIn: https://twitter.com/justinmrobbins

Twitter: https://twitter.com/justinmrobbins

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:32+00:00 February 10th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.