page title icon 252: Jack Modzelewski: Talk is Chief

Fast Leader Show | Customer Experience Leadership
Fast Leader Show | Customer Experience Leadership
252: Jack Modzelewski: Talk is Chief
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Jack Modzelewski had to be the advocate for what had to be done and the counselor, but also a peacekeeper in the room when the CEO turned combative and argumentative. It was time for speed and reassuring the public and customers they were going to do the right things.