248: Joe Dunlap: It’s time to stop training

Fast Leader Show | Customer Experience Leadership

248: Joe Dunlap: It’s time to stop training

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Joe Dunlap had an old-school training mindset and found himself in an organization that was losing to its competition. That’s when Joe challenged himself and his team to “stop training” and to start gathering insight into ways they could add value to employees and meet them where they are in their learning and development journey.