204: Matt Beckwith: I almost left the contact center

Fast Leader Show | Customer Experience Leadership

204: Matt Beckwith: I almost left the contact center

Play Episode Pause Episode

1x

00:00 /

RSS Feed

Share

Link

Embed

<blockquote class="wp-embedded-content" data-secret="zCTEQYIAvK"><a href="https://www.fastleader.net/podcast/204-matt-beckwith-i-almost-left-the-contact-center/">204: Matt Beckwith: I almost left the contact center</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.fastleader.net/podcast/204-matt-beckwith-i-almost-left-the-contact-center/embed/#?secret=zCTEQYIAvK" width="500" height="350" title="&#8220;204: Matt Beckwith: I almost left the contact center&#8221; &#8212; Fast Leader Show | Strategy Execution &amp; Systems Design Podcast" data-secret="zCTEQYIAvK" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.fastleader.net/wp-includes/js/wp-embed.min.js </script>

Matt Beckwith considered leaving his contact center job because he felt bogged down by the things he didn’t like about the job. He almost left, and then his boss asked him some very insightful questions that helped him find clarity almost instantly.