202: Hamish Knox: I just stopped learning

Fast Leader Show | Customer Experience Leadership

202: Hamish Knox: I just stopped learning

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Hamish Knox had the worst 20-minutes of his life. He was on a prospecting call with a senior vice president of a chemical company and he failed miserably. He knew all of the content he needed to know, but that was not good enough. Hamish realized he stopped learning and was unable to add value.