174: Jim Knight: I’ve got to be the shield and set the example

Fast Leader Show | Customer Experience Leadership

174: Jim Knight: I’ve got to be the shield and set the example

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Jim Knight was asked by his CEO to deliver on a project with an extremely aggressive timeline. Despite all of their effort of working 18-20-hour days and on the weekends, Jim began to realize the task was larger than first assessed. So, Jim reported to the CEO and ultimately learned a vital lesson about transparency.