168: Gabe Alves: This isn’t something that changes easily

Fast Leader Show | Customer Experience Leadership

168: Gabe Alves: This isn’t something that changes easily

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Gabe Alves was working on a project that was going to digitally transform the way a hundred-year-old company managed its workforce. After weeks of presenting, Gabe finally got approval. Just prior to going live a vital component didn’t arrive. That’s when Gabe learned an age-old lesson that saved the day.