167: Heather Younger: I think I found exactly this place

Fast Leader Show | Customer Experience Leadership

167: Heather Younger: I think I found exactly this place

Play Episode Pause Episode

1x

00:00 /

RSS Feed

Share

Link

Embed

<blockquote class="wp-embedded-content" data-secret="LP7Gd2YhHv"><a href="https://www.fastleader.net/podcast/167-heather-younger-i-think-i-found-exactly-this-place/">167: Heather Younger: I think I found exactly this place</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.fastleader.net/podcast/167-heather-younger-i-think-i-found-exactly-this-place/embed/#?secret=LP7Gd2YhHv" width="500" height="350" title="&#8220;167: Heather Younger: I think I found exactly this place&#8221; &#8212; Fast Leader Show | Strategy Execution &amp; Systems Design Podcast" data-secret="LP7Gd2YhHv" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.fastleader.net/wp-includes/js/wp-embed.min.js </script>

Heather Younger was leading the entire client facing team for a company that was going through a big merger. After about a year into the merger the company culture took a nosedive. Heather went to the head of HR, even though she was leading the customer experience, about making changes to improve the employee experience. Heather ended up being responsible to managing the experience for both.