161: Steven Keith: I really didn’t know how to fix it

Fast Leader Show | Customer Experience Leadership

161: Steven Keith: I really didn’t know how to fix it

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Steven Keith was hired by a creative agency to build their digital consulting practice. As Steven began to build his team, he was hiring people and managing the team in a culturally different way than the legacy business. It wasn’t working. The CEO sat Steven down and told him he needed to fix it fast. Ultimately, Steven found success by getting the entire agency to focus on this one thing.