page title icon 158: Darrin Poole: It was a challenge to my leadership

Fast Leader Show | Customer Experience Leadership
Fast Leader Show | Customer Experience Leadership
158: Darrin Poole: It was a challenge to my leadership
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Darrin Poole was challenged as a leader. He had to engineer a mindset shift. He suspended the normal drills and implemented a game changing tactic that dramatically changed their performance and helped everyone get over the hump.