154: Kumar Mehta: There will always be someone who will listen

Fast Leader Show | Customer Experience Leadership

154: Kumar Mehta: There will always be someone who will listen

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Kumar Mehta experienced a culture shock. After working for Microsoft for many years, he became the CEO of Blue Ocean Market Intelligence. The same people that used to respond to his emails and phone calls when he was at Microsoft, now would not talk to him. His calls and request became less important without the Microsoft brand. That’s when Kumar learned a hard lesson about innovation.