149: Erik Seversen: I realized part of the problem was myself

Fast Leader Show | Customer Experience Leadership

149: Erik Seversen: I realized part of the problem was myself

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Erik Seversen had a horrible string of hiring the wrong person. That’s when he needed to do something different. He decided to totally change the interview process and his leadership style. Erik started focusing more on using emotional intelligence to move forward and applying it to his new English as a second language startup.