145: Jeff McManus: I had to start thinking what they wanted

Fast Leader Show | Customer Experience Leadership

145: Jeff McManus: I had to start thinking what they wanted

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Jeff McManus started a new job in a new town and was trying to understand and learn everything. One night while driving home after his night class, Jeff wrecked his car after falling asleep at the wheel. In the hospital, he realized things needed to change. That’s when Jeff came to realize that he must totally shift his thinking. That’s when he enabled himself to move onward and upward faster.