139: Kendall Lyman: What is your change process

Fast Leader Show | Customer Experience Leadership

139: Kendall Lyman: What is your change process

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Kendall Lyman was a new consultant working in the oil industry. He was a strategist working with executives looking at the market and competitive analysis. As Kendall worked to implement change, he continually ran into problems at the individual level. That’s when Kendall analyzed something different that helped him get over the hump.