136: Keith Pearce: That’s probably where I grew up the most

Fast Leader Show | Customer Experience Leadership

136: Keith Pearce: That’s probably where I grew up the most

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Keith Pearce was a young manager working for a company that was in decline while living in Europe. He was given the corporate script to read as he told employees they no longer had a job. He practiced his speech and then he had to look people in the eye. That’s when his plan required a change.