130: Michele Borba: Changed my life on the spot

Fast Leader Show | Customer Experience Leadership

130: Michele Borba: Changed my life on the spot

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Michele Borba was in Rwanda distributing backpacks to deaf kids. Her transformational moment was when a sobbing child keep reading a hand-written note. If there’s any need for empathy, that child was sharing it; it was human connection. Listen to Michele share her story about how we can move onward and upward faster with our current global empathy crisis.