122: Claire Brooks: I wasn’t culturally understanding

Fast Leader Show | Customer Experience Leadership

122: Claire Brooks: I wasn’t culturally understanding

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<blockquote class="wp-embedded-content" data-secret="xV0PciCcmu"><a href="https://www.fastleader.net/podcast/122-claire-brooks-i-wasnt-culturally-understanding/">122: Claire Brooks: I wasn’t culturally understanding</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.fastleader.net/podcast/122-claire-brooks-i-wasnt-culturally-understanding/embed/#?secret=xV0PciCcmu" width="500" height="350" title="&#8220;122: Claire Brooks: I wasn’t culturally understanding&#8221; &#8212; Fast Leader Show | Strategy Execution &amp; Systems Design Podcast" data-secret="xV0PciCcmu" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.fastleader.net/wp-includes/js/wp-embed.min.js </script>

Claire Brooks moved to Detroit, Michigan and found a senior role with an advertising agency. During her first meeting, she met with the brand manager for an American car brand and she began to mixing up the names of car parts. After a moment, the brand manager asked ask what was she talking about. Claire, felt she failed with her attempt to impress. Listen how she turned this moment into a global empathy opportunity.