119: Simon Blair: I was spit thrown into the deep end

Fast Leader Show | Customer Experience Leadership

119: Simon Blair: I was spit thrown into the deep end

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Simon Blair was a new call center team leader and instructed to increase sales by 400%. But as the new kid on the block he inherited the old school long-term employees that were resistant to change. After months of trying different tactics and failing time and again he finally found out how to get over the hump.