197: Bill Gessert: The skills sets to be a leader are completely different

Fast Leader Show | Customer Experience Leadership

197: Bill Gessert: The skills sets to be a leader are completely different

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Bill Gessert was a highly successful sales rep and was then promoted to become a disastrous sales manager. Bill eventually realized he was not a bad person, he just didn’t have the skills sets to be a leader. But he learned them and went on to be a leading expert in sales, customer service and customer experience.