All our episodes aboutPost-AI Operating System

The supportive OS (LES) that guides and reinforces alignment so execution becomes the default, not a mandate.

Implement AI in Customer Service Without Losing the Human Touch | Ty Givens

Ty Givens explains why AI customer service needs a sound knowledge base and clear context before automation can strengthen the human connection.

Remote Contact Center Engagement: Beating the Industry by 11 Points and Crawling with AI

Jason Mercer-Pottinger explains how remote contact centers use frontline autonomy and a measured AI approach to protect empathy and patient care.

Creating Cultures of Consent at Work

McGuire encourages leaders to embrace change and break free from cognitive dissonance, unlocking the potential of AI and other transformative technologies.

3 Seismic Challenges Facing Contact Centers

But when flexible work became normalized, with only 11% of agents desiring full-time on-site roles, the legacy operating system began to fracture.

How to Talk About Race at Work

The issue is an outdated operating system that attempts to manage modern complexity through human-scale habits rather than engineered system architecture.

Artificial Intelligence for Good | Neil Sahota

Think about it 10 years ago, we didn’t have Uber or Lyft drivers, you know, people weren’t what’s around cryptocurrency like Bitcoin, right?

Human imagination is the limitation for AI | Chris Duffey

And then most recently helped create a product where you could measure arterial fibrillation simply by putting the finger on your camera of your phone.

I really melted down | Kimberly Davis

Legacy operating systems rely on manual enforcement, which forces leaders to spend energy managing friction rather than driving strategic velocity.

I found them very intrusive to life | Allison Smith

Most enterprise operating systems lack this structural discipline, allowing daily handoffs to wobble as strategic intent moves across operational silos.

I never wanted to be the poop guy | Kirk Weisler

When operating systems lack rapid resolution pathways, teams alter daily protocols to navigate around broken processes rather than fixing them.

It was a humbling experience | Parrish Arturi

When a company attempts to deploy novel, high velocity technologies within a pre-AI framework, the sheer cognitive load exceeds normal human capacity.