165: Tal Shnall: I fell on my face taking that position

//165: Tal Shnall: I fell on my face taking that position

165: Tal Shnall: I fell on my face taking that position

Tal Shnall Show Notes Page

Tal Shnall was promoted to managing a staff that was more than double the size of his previous role. But Tal did not realize that he was missing a lot of manager and leadership skills that would allow him to be successful. Tal struggled and paid the price. Eventually he found his way forward and now helps others from repeating his experience.

Tal Shnall was born and raised in a small town called Rehovot in Israel. He is the oldest son of three boys. He moved to the United States when he was 17 years old. He learned his core values from his mother and father who always lead by their own example. They gave him the values and virtues of moral character to live the right way.

Growing up Tal usually could be found with friends playing sports or occasionally reading an inspiring book. He would also take special notes when his mother was preparing their home and making great effort to welcome visitors.

After obtaining a hotel degree from the University of North Texas Tal started out in the hospitality field, in small restaurants and moved to the hotel industry.

Tal is now a Customer Experience (CX) speaker and trainer, with more than 20 years’ experience as a lead Brand Trainer and in hotel operations. He has worked for the top hotel brands such as Marriott, Hilton, Starwood and Intercontinental Hotel Group, to develop Customer Service Training, Leadership Development, Corporate Training, and Executive Coaching.

Today, he still loves what he does, training and developing people in the hotel industry and helping leaders and frontline people to provide excellent customer service. It’s all about serving and adding value to people from all walks of life.

He is continually adding value to create sustainable measurable results that improve customer satisfaction, profitability, and organizational culture.

Tal is also a leadership blogger and influencer. He was one of the top contributing bloggers on http://www.linked2leadership.com/ in 2014 and he is a LeadChange Group guest blogger.

Tal currently lives in Dallas, Texas where he loves to stay active and keep physically fit, seek out great dance music and enjoy the natural areas of White Rock Lake.

Tweetable Quotes and Mentions

Listen to @tshnall to get over the hump on the @FastLeaderShow Click to Tweet 

“Customer Service or Customer Experience begins at home.” -Tal Shnall Click to Tweet  

“External customer experience is the result of internal customer experience.” -Tal Shnall Click to Tweet 

“There’s nothing more rewarding than when a customer writes a letter to praise something you’ve done.” -Tal Shnall Click to Tweet 

“You train for the skill and you hire the smile or attitude.” -Tal Shnall Click to Tweet 

“What’s really going to make the difference is if someone on your team is really making the positive difference.” -Tal Shnall Click to Tweet 

“Bring on the right personalities and continuously development them.” -Tal Shnall Click to Tweet 

“In order to be an engaged leader, you have to see what they’re doing.” -Tal Shnall Click to Tweet 

“There has to be failure before you become success.” -Tal Shnall Click to Tweet 

“If your employees are successful they’ll deliver a better experience for your customers.” -Tal Shnall Click to Tweet 

“I’ve never had a toxic culture create a positive customer experience.” -Tal Shnall Click to Tweet 

“Develop yourself, because you can’t give what you don’t have.” -Tal Shnall Click to Tweet 

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Hump to Get Over

Tal Shnall was promoted to managing a staff that was more than double the size of his previous role. But Tal did not realize that he was missing a lot of manager and leadership skills that would allow him to be successful. Tal struggled and paid the price. Eventually he found his way forward and now helps others from repeating his experience.

Advice for others

Self-awareness is the ultimate test for every leader that wants to grow into a greater leader.

Holding him back from being an even better leader

Working on relationships. Re-energizing old relationships.

Best Leadership Advice

Giving is better than receiving.

Secret to Success

Personal development. Develop yourself, because you can’t give what you don’t have.

Best tools that helps in Business or Life

Coaching people.

Recommended Reading

7 Habits of Highly Effective People

Contacting Tal Shnall

Twitter: https://twitter.com/tshnall

LinkedIn: https://www.linkedin.com/in/tal-shnall-89b66763/

Resources and Show Mentions

Call Center Coach

Empathy Mapping

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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2018-03-27T11:53:00+00:00March 21st, 2018|Podcasts|0 Comments

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