page title icon Transformation

Must Have Customer Experience Conversations 1200x628

Must Have Customer Experience Conversations

Building Consistent Customer Engagement through Effective Team Communication When companies don’t foster open communication and establish regular, open conversations, they may experience inconsistency in customer experiences, decreased productivity, missed opportunities, low employee morale, and decreased customer satisfaction. These issues can negatively impact the success and growth of the business. In this episode, David Avrin stresses …

Access Now

nick jankel transformational leadership

Transformational Leadership: Changing the World by Changing Myself

By listening to our customers, by serving them, by seeking to understand them, and have insight to their needs and pains, we grow ourselves as leaders. According to a study by KPMG, 53% of executives do not realize sustainable value from business transformation. I assume the reason for this is that they focus so much …

Access Now

Rishad Tobaccowala | Restoring the Soul of Business: Staying Human in the Age of Data

260: Rishad Tobaccowala: Data can remove your soul

Rishad Tobaccowala Show Notes Page Rishad Tobaccowala stepped back from the brink of data overload by developing practical tools and frameworks that assisted his organization to properly put data in its place. He now teaches others to combine their emotional intelligence with their data intelligence and to focus beyond the short-term tendencies that many businesses …

Access Now