page title icon self-deception

Pam McLean | Self as Coach Self as Leader

264: Pam McLean: Who you are is how you coach

Pam McLean Show Notes Page Pam McLean came to realize that being a good coach or a good leader is not enough to coach anyone. Today, we need great coaches and leaders that can navigate complex issues and ambiguous situations and, most importantly, be adaptable. And it all starts with their internal landscape. Pam was …

Access Now

Karen Chaston: Live Love by Design

206: Karen Chaston: I did not honor myself

Karen Chaston Show Notes Page

Karen Chaston tragically lost her son Dan and she went straight back to work. She knew how to be a CFO, not a grieving mother. Eventually, she learned that his passing was meant for her to wake up. She now knows that you can have that career, but it doesn’t have to come at a cost to you.

Karen was born and raised in Sydney Australia. She is the third oldest of 6 girls and 1 boy. The boy is the baby and even now at 53, he’s still the golden child!!

Her parents were married for just under 52 years. Sadly, her dad passed away in 2003, though her mum is still going strong at 88.

In 1973, at age 16 Karen gave birth to a daughter who she adopted out. Karen then decided to not complete her final year of high school and started her banking career which lasted for 10 years.

At the age of 19, she moved north to the Gold Coast which is in South Queensland (another Australian state) with her then boyfriend Andrew. She married Andrew a year later in 1978. Earlier this year they celebrated their 40th wedding anniversary.

They have three boys Ben (37) Josh (34) and Dan. Josh and Dan were twins, unfortunately Dan passed away at age 27 in July 2011.

After the twins were born, she took six months off and then she was offered a 4-week casual job at Dreamworld (a theme park on the Gold Coast), which lasted 14 years. In 1996, when she was Financial Systems Manager, her CFO boss suggested that if she ever wanted to be paid what she thought she was worth she had better go and get her bit of paper. She listened. Then whilst working full time from 1996 -1999 she studied part time at Bond University for Master of Accounting Degree (life was her undergrad). Then in 2001 she was granted her CPA status.

From there she rose the corporate ladder very quickly, eventuating with her and Andrew returning to Sydney to be the Chief Financial Officer (CFO) of a publicly listed company form 2008-2013.

After losing her son in 2011 and then 15 months later, choosing redundancy (being laid off) she started on her journey to becoming her own best friend. A journey through life’s university, empowering her with the wisdom to become an author, speaker, trainer, radio co-host and ultimately, her founding the Live Love By Design brand which includes online and offline programs, book, soon to be released Live Love By Design TV and Live Love: Give Back to Teens Project.

Karen and Andrew currently live in Sydney, but plan to move back to Queensland soon.

Tweetable Quotes and Mentions

Listen to @KarenChaston4u to get over the hump on the @FastLeaderShow – Click to Tweet

“Everything starts with you, where a lot of time, we tend to put ourselves last.” – Click to Tweet

“How often do we end up fighting with colleagues, all because we haven’t taken the time to look at them from a different perspective.” – Click to Tweet 

“We’re constantly not only battling against our peers, but our self as well.” – Click to Tweet 

“We self-sabotage, so many times.” – Click to Tweet 

“It’s about being more conscious in everything you do.” – Click to Tweet 

“How many roles do we play during a day?” – Click to Tweet 

“When you have great relationships, especially with yourself, everything is just easier.” – Click to Tweet 

“It’s all about you actually understanding what you want out of life.” – Click to Tweet 

“So many times, we don’t even define what success means to us, we take on someone else’s definition.” – Click to Tweet

“There’s a million ways to look at anything, but we get stuck in, this is the way we do things.” – Click to Tweet

“We all forget to breathe, properly.” – Click to Tweet 

“You can have it all, but when you drift apart from who you are, life doesn’t work.” – Click to Tweet 

“It will take you nine months to birth your new way of life.” – Click to Tweet 

“When you start to change, everyone around you will start to change.” – Click to Tweet 

Hump to Get Over

Karen Chaston tragically lost her son Dan and she went straight back to work. She knew how to be a CFO, not a grieving mother. Eventually, she learned that his passing was meant for her to wake up. She now knows that you can have that career, but it doesn’t have to come at a cost to you.

Advice for others

You are the only person you are going to spend your entire life with. So, put yourself first, find your strength, courage and truth to make sure you live a life that is true to you.

Holding her back from being an even better leader

Not really very much. I’m only in competition with “yesterday me”.

Best Leadership Advice

Schedule everything in your calendar. Look to if it’s been your joy, moving you closer to your goal, if you should delegate it, or eliminate it.

Secret to Success

I genuinely listen to people and myself. I keep asking questions, is there an easier way of doing this better.

Best tools in business or life

Constantly monitoring my goals and how I’m closing gaps in each pillar under the live love way of life.

Recommended Reading

The Top Five Regrets of the Dying: A Life Transformed by the Dearly Departing

A Journey To Becoming Your Own Best Friend: A Woman’s Guide To Getting Out of Her Own Way

Contacting Karen Chaston

Website: http://www.karenchaston.com.au/

Twitter: https://twitter.com/KarenChaston4u

LinkedIn: https://www.linkedin.com/in/empowerwomen/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work

Show Transcript: 

[expand title=”Click to access edited transcript”]

206: Karen Chaston: I did not honor myself

 

Intro: Welcome to the Fast Leader Podcast, where we explore convenient yet effective shortcuts that will help you get ahead and move forward faster by becoming a better leader. And now here’s your host, customer and employee engagement expert and certified emotional intelligence practitioner, Jim Rembach.

 

Call center coach develops and unites the next generation of call center leaders. Through our e-learning and community individuals gain knowledge and skills in the six core competencies that is the blueprint that develops high-performing call center leaders. Successful supervisors do not just happen so go to callcentercoach.com to learn more about enrollment and download your copy of the Supervisor Success Path e-book now.

 

Jim Rembach:     Okay Fast Leader legion today I’m excited because I have somebody on the show today who’s going to give us a quite different perspective on our careers and our lives. Karen Chaston was born and raised in Sydney, Australia. She’s the third oldest of six girls and one boy, the boy is the baby and even now at 53 he’s still the golden child. Her parents were married for just under 52 years. Sadly her dad passed away in 2003 though her mom is still going strong at 88. In 1973 at the age of 16 Karen gave birth to a daughter who she adopted out. Karen then decided to not complete her final year of high school and started her banking career which lasted for ten years. At the age of 19 she moved north to the Gold Coast which is in South Queensland with her then boyfriend Andrew. She married Andrew a year later in 1978. 

 

Earlier this year they celebrated their 40th wedding anniversary. They have three boys Ben, Josh and Dan. Josh and Dan were twins and unfortunately Dan passed away at the age of 27 in July 2011. After the twins were born she took 6 months off and then she was offered a four week casual job at Dreamworld which is a theme park on the Gold Coast and that lasted for 14 years. In 1996 when she was financial systems manager her CFO boss suggested that if she ever wanted to be paid what she thought she was worth that she had better go and get her a bit of paper. She listened and then while working full-time from ‘96 to ‘99 she studied part-time at Bond University for a master of accounting degree then in 2001 she was granted her CPA status from there she rose the corporate ladder very quickly. Eventually with her and Andrew returning to Sydney to be the chief financial officer of a publicly listed company from 2008 to 2013. After losing her son in 2011 and then 15 months later choosing redundancy, which is being laid off, she started on her journey to becoming her own best friend a journey through life’s university empowering her with the wisdom to become an author, speaker, trainer, radio co-host and ultimately founding the Live Love by design brand which includes online and offline programs a book soon to be released, Live Loved by design TV, and Live or Live Love: Give back to teens project. Karen and Andrew currently live in Sydney but plans to move back to Queensland soon.  Karen Chasten, are you ready to help us get over the hump? 

 

Karen Chaston:    I certainly am, thank you for having me. 

 

Jim Rembach:     Well, I’m glad you’re here. Now I’ve given my legion a little bit about you but can you tell us what your current passion is so that we can get to know you even better? 

 

Karen Chaston:    My current passion is Live Love by design. I just love everything about it and I truly wish that I had this wisdom this understanding when I was a lot younger. Which is why my passion project is a Live Love Give back to Teens Project. I’m very passionate about showing this wisdom with young women especially young women who have had an unexpected pregnancy like I did in their teens or early 20s so that they can understand that no matter what choice they made whether they decided to keep the child, get married, raise it as a single mother or to abort their child or to adopt their child out like I do they still can live their dream life they still can have everything they desire or they require are the keys to their success which I share in the program, Live Love keys to a young woman’s success. 

 

Jim Rembach:     As you’re talking I started thinking about a lot of different aspects of I guess you’d say self-sabotage barriers, self-inflicted wounds, our own humps that we put in front of us. 

 

Karen Chaston:    Yeah, limiting beliefs the whole lot of it. 

 

Jim Rembach:     So when you start talking about the Live Love by design, for me I could initially say, oh this is just all fluffy stuff, but however I also know that you’re a CPA so there’s got to be some structure and frameworks and things like that, tell us a little bit about that? 

 

Karen Chaston:    There is a lot of structure. There’s nine areas of life in my Live Love our wheel of life and I like the fact that there’s nine. The reason being is nine is all about birthing, it takes nine months to birth a child and it really does take these nine areas of life for you to birth your Live Love way of life that I like to say. The nine areas are mentally, professionally, financially, family, socially, physically, spiritually, emotionally and environmentally, now that’s a lot to remember. So for ease I’ve bought them into four pillars which is all about you, all about your relationships, all about your expertise, and all about your wealth creation. And it should be in that order that you actually create everything. So everything starts with you, whereas a lot of time, especially women, we tend to forget about ourselves we tend to put ourselves last. And what happens when that happens? We end up in resentment we end up exhausted and we end up going when is it my time? 

 

Jim Rembach:     That’s very interesting that you say that. Because when we start talking about development, skill development, personal development, when we start looking at work—I was just reading a study that was talking about training and development at work and one of the things that was saying is that for a lot of organizations where the struggle becomes is that people don’t take the time to do it. Kind of like here in the States people have a lot of vacation or holiday time that they just end up sacrificing, they don’t take it they just continue to work on through. When you start talking about Live Love by design and being able to make sure that you’re investing in yourself and doing those things how do you get people to actually do that?

 

Karen Chaston:    Okay, so I show them the benefits of what happens when they do it. When they do spend the first hour of themselves each day and looking after themselves before they go to work and how different they are when they turn up to work how more productive they are how energized they are all day long. By showing people the difference is how they can actually go, I’m going to do it. And it’s quite interesting that you said that about taking leave and taking time to go to take the time to rejuvenate yourself. I always left every job with at least four weeks annually up my sleeve. I never did it, I worked, worked, worked. That’s why I love this program because I have lived that life of the people that I assist I can say firsthand, I know what you’re going through I’ve done it I burnt out I put on weight I did all of the things that I’m telling you not to do so I’m coming from that experience and I know how different. Not only I would have been but how different my colleagues would have been if I had these gems when I was in that role. Every single person in that organization would have been more productive would have been happier would have been truly coming to work and understanding each other. How often do we end up fighting with colleagues all because we haven’t taken the time to look at them from a different perspective?

 

Jim Rembach:     Okay, so as you’re talking I started thinking about how a lot of folks are saying that the younger generation is kind of requiring a workplace that is more like that. Is it possibly that we’re going to kind of grow into this as the workforce shifts or do we really need to make and take a proactive stance in moving things forward? Let me also add this one piece is that, here in the States there’s this whole gender pay equality thing that’s been existing as long as women have been in the workplace. 

 

Karen Chaston:    Yes, it’s the same in Australia, it’s the same reward. 

 

Jim Rembach:     So then if we talk about those things, and Live Love by design, is it part of that issue that kind of causes women to have to—I have to prove myself I have to compete at a higher degree I can’t give up—is that contributing to this issue?

 

Karen Chaston:    Totally. I totally agree. I know for a fact that I worked harder than any colleague or any peer of the same level it was because I was constantly trying to prove myself. And of course we’ve all heard of the imposter syndrome, we all have that and I thought it was just women that had that but I’ve spoken to a lot of men and a lot of men have it as well. We are constantly waiting for someone to tap us on the shoulder and say, you know what? You shouldn’t really be in this role you’re not as good as what you think you are. We constantly not only battling against our peers but our self as well we self-sabotage so many times. 

 

Jim Rembach:     Okay, we’re talking about a systematic approach that has the nine areas of focus. For me, like you said it was a lot, but then I also thinking about I can’t focus on nine things, maybe that’s a gender problem too I don’t know, from a system perspective how do you get to make sure that holistically they’re actually helping and lifting themselves up in all areas?

 

Karen Chaston:    Okay, so it’s actually quite simple and you’ve got to love the world we live in. We have a calendar, you schedule everything into your calendar and every week you review who you were at the start of the week what your goals were for the week and then you review at the end of the week and you just do that continually. So you’re continually moving forward you’re continually focusing on all nine areas of your life. Once you sort of get into the habit, and this we know it takes 62 days to form a habit, once you actually get into the routine it’s more about tweaking as opposed to, oh my god I’ve got to spend all this time looking at the nine areas how on earth can I possibly do that? It’s just about getting it and starting to understand how better you feel? How more alive you feel? Just by the fact that everything is coming together. How many times do people come home and they bring the worries of the day with them into the home. And then they end up fighting they’re not spending time with their family they’re not really there because they’re still going over the day in their head and they just plop themselves on the couch and sure they might have the TV on but they’re not even focusing on anything. It’s about being more conscious in everything that you do. 

 

Jim Rembach:     Okay, you just described my day of the past three days in a row. 

 

Karen Chaston:    You need to learn to transition then. And it’s so easy to do it you can just sit in your car for five minutes and breathe and then consciously say, who do I want to be when I walk through that door? And you can be that person. How many roles do we play during the day? There’s a lot isn’t it? And it’s about consciously starting your day walking through your day because you know what your days roughly going to be like and saying, who am I going to be in every different meeting in every different scenario? And then you bring that person into the scenario and everything just works easier because you’ve created it in your mind before you even start it. Sure it might not go a hundred percent the way you are but it’s going to be a lot easier. So you’re not bringing home that really tied burnt-out person and you’re then, okay I’m going to be a husband now I’m going to be an father now, so that you are actually, consciously making those relationships better in your life. When you have great relationships especially with yourself anything is just easier. 

 

I’m trying to think through all this and without knowing exactly the entire system program and all of that but I’m starting to think about isolation. Meaning that, okay I’m trying to do these things I’m trying to execute this system I’m trying to be proactive and get in front of this whole issue because it’s kind of like you–I always used to talk about training of people either you take the time and put in the investment to train those people otherwise you just end up doing it all yourself and they never learn the job and you have to invest upfront have the hard work come first in order for you to enjoy the easy later. I see this being very similar in that perspective. However, I would think that you would need to have some type of peer support at least to have the common thread with somebody else that kind of, hey, we’re going through this together, kind of like that buddy system. 

 

Yes that works but it’s all about you actually understanding what you want our life. So many times we don’t even define what success means to us. We take on someone else’s definition and we wonder why we’re either falling short or we achieve it really quickly and we’re still unfulfilled. So it is about you sitting back initially and defining what success means to you in every area of your life. Then you say and you’ve got to be really honest with yourself now, where am I now?  So if 10 out of 10 is success, where am I now? And more than likely you’re below five because you’ve never taken the time to do this. Then you figure out, okay, what are the action steps to get me from five to ten? Then you schedule those action steps keep reviewing, keep reviewing, keep reviewing and then you will achieve it. When you get to ten out of ten you will up the ante. And then you go back to five again and you just keep doing that and that’s how you create it. When you know inside of you what success means to you in all of areas of life you actually then are consciously always going where am I at? Where do I want to be?  How do I close that gap? How do I close that gap? And that’s what I love about it is because you’re actually consciously taking control of your life as opposed to just letting circumstances tell you where to go. But every single job I had circumstances got them for me I didn’t consciously go, I now want this role I’m now going to go there. Sure I became a CFO of a publicly listed company but that happened because I was in the current role I told him I was bored I told them I was going to start actively looking for another job and they said come to this company we’re directors here we want you there in that role. I didn’t even have to look for a job it just came to me. 

 

Jim Rembach:     It’s very interesting as you’re talking it reminds me of a brief conversation that I had really just yesterday with a friend of mine. She started talking about a lot of her female friends are going through, she call it a mid-career not a midlife I think she called a mid-career crisis. And really not trying to find their way on where they want to go next. And to me as you’re talking I’m like, oh, this is a solution for them. 

 

Karen Chaston:    Exactly and they are my ideal clients. Because it all comes from a different perspective. Let’s face we don’t know what we don’t know. It’s about someone else coming who has no agenda apart from helping them to succeed and say have you ever looked at it from this perspective? And let’s face it there’s a million ways to look at anything but we get so stuck in, this is the way we do things, that we don’t look outside of those areas. 

 

Jim Rembach:     Yeah, I think that’s an issue in a lot of different ways isn’t it? When I started thinking about the transition and all that you’ve gone through and the pivoting and going a different direction and coming to a lot of these realizations is that I can think of a lot of inspiration that you have found along the way. One of the things that we do in the show is look at quotes for that. Is there a quote or two that you can share that you like?

 

Karen Chaston:    My favorite quote, and I’m pretty sure everyone watching this or listening to this actually have been on a plane and they’ve all heard it, please put your own oxygen mask on first before you assist others. Now I found that’s not an emergency situation that is an everyday requirement. Because when you are all topped up when you are energized when you have looked after yourself first you can have anything come at you and you will not react you will just consciously know how to deal with anything. And you really do assist others all day long nothing fazes you because you’ve taken the time to breathe you’ve taken the time to look after who you are. And our breath is the most amazing thing on helping us in any scenario and we all forget to breathe properly deep into our bellies. 

 

Jim Rembach:     That’s a good point because I even talk about breathing, teaching my young middle school baseball players when they’re up and have a whole lot of anxiety and things like that and I’m like, look, stop, pause and breathe.  

 

Karen Chaston:    Exactly. 

 

Jim Rembach:     They look at me like I’m crazy. Maybe they’ll figure it out someday. 

 

Karen Chaston:    Get them to do it get them to notice how different they feel. Like consciously say, how do you feel at the moment? And they’ll feel it. Then say, okay, let’s do a couple of deep belly breaths. I like to call them my conscious loving breath. And then say, how do you feel now? And they’ll go, wow, then they’ll brave all the time. 

 

Jim Rembach:     That’s a good point. Okay, so now when we talking about again this transition everything I know you’ve had humps to get over. You and I’ve had the opportunity to chat on several occasions and we’ve had some really good discussions and I know you have a lot of good stories to share. But is there a time where you’ve gotten over the hump that you can share with us? 

 

Karen Chaston:    Yes there is actually. It all comes back to when my son passed in 2011. I did not honor him. I did not honor myself. I went straight back to work because I knew how to be a CFO I did not know how to be a grieving mother and to be quite honest I didn’t want to be a grieving mother. And that was meant to be my wake-up call and because I didn’t wake up I had to have another tragic event which was me being laid off. It was my choice when two companies merge together and they decided to offer me 2/3 of my current salary. I started to realize that I didn’t want to do it anymore I just couldn’t do it anymore it was just too draining on me. I now know that Dan’s passing was designed, and I’m pretty sure that we designed it on the other side, for me to actually wake up for me to actually start doing what I’m doing now to help the world to understand that you can have that career but it doesn’t have to come as a cost to you, for your health. There’s a saying, I gave up my health in order to get my wealth and now I’m spending my wealth to get back my health. And that truly was me and I truly believe I was heading for major illness—heart attack, stroke, and diabetes possibly even death. And it was through that life university phase of me actually learning new concepts learning new awareness that I came up with the, Live Love by design. It’s about helping people to actually go, you can have it all. But when you drift apart from who you are, life doesn’t work it may for a little while but it won’t wrong turn and that’s what I love about who I am today. I honestly wake up every day and I just love who I look at. I love my life and I like to say I dance to work and I tap-dance home because it is a new way of doing things as you said the younger ones are looking for a new way. We’ve been doing it this way for so long. Look at all the cancers in the world look at all the illness look at what stress is causing everyone it doesn’t have to be that way. 

 

Jim Rembach:     Alright, so gosh, there’s so many things are just flying through my head as you’re talking. I want to kind of get an idea of say a transition period. In other words I am struggling with some of these things today and I do put in or I’m going to put in the effort to make some changes but how long was it going to take me to really start getting some momentum from it?

 

Karen Chaston:    Okay, let’s put it this way as I said in the beginning nine months it’ll take you nine months to birth your new way of life and depending on how focused you are depending on how much you notice how much easier life is you could get there quicker. Okay, now nine months it sounds like a long time but how quickly do our years go by? How quickly do they fly by? It doesn’t take that long. But as with everything it comes back to you consciously deciding consciously seeing who you are today and then designing who you want to be. Because you can do it it’s really easy. You think nine months, come on, how old are you? For me it’s not even 161th of my life, so it’s not that long but you can do it. Not only will you do it when you start to change everyone around you will start to check. When you become happier when you become to truly enjoy your life it’s really easy. And you’ll be like, oh my god, why didn’t I know this when I was 20, that’s exactly what I say all the time. Why didn’t I have this wisdom when I was that young? Why didn’t I look after myself first when I was younger? Let’s face it it’s a lot easier to look after yourself to maintain than it is to do a big major overhaul. 

 

Jim Rembach:     Most definitely. Okay, so when you start talking about launching all these things and you’ve been working at this program and this work for a while, this coaching work, what are some of your goals?

 

Karen Chaston:    Some of my goals, well as you said in the beginning I’ve just launched my Live Love by design TV show, I obviously want to get out there I want to speak more I want to go into more corporations. I truly want to be able to go in in to back end, especially in accounting firms and especially in lawyers and all those sort of areas where I was really dealing with, banks and everything to actually go, come on it’s not working like you’re burning out your employees let’s look at a new way of doing things let’s just trial it let’s actually see what a difference this will make let’s actually have your employees work less hours but be more productive. Like how cool would that be? Why do we have to be there for 10-12 hours a day? We don’t, we can if you’re honest with everyone your staff are only working probably six hours of that 10 12 hours. They’re doing other things they’re just trying to cope to get through the day. So let’s actually bring it down so that they actually work less hours more productive you make more money and everyone is happier. That sounds pretty good to me. 

 

Jim Rembach:     Does to me too. And the Fast Leader Legion wishes you the very best. Now before we move on let’s get a quick word from our sponsor. 

 

An even better place to work is an easy-to-use solution that gives you a continuous diagnostic on employee engagement along with integrated activities that will improve employee engagement and leadership skills in everyone. Using this award-winning solution is guaranteed to create motivated, productive and loyal employees who have great work relationships with their colleagues and your customers. To learn more about an even better place to work visit beyondmorale.com/better. 

 

Jim Rembach:     Alright, here we go Fast Leader Legion it’s time for the Hump day Hoedown. Okay, Karen, the Hump day Hoedown is a part of our show where you give us good insights fast. So I’m going to ask you several questions and your job is to give us robust yet rapid responses that are going to help us move onward and upward faster. Karen Chaston, are you ready to hoedown? 

 

Karen Chaston:    I am.

 

Jim Rembach:     Alright. So what is holding you back from being an even better leader today?

 

Karen Chaston:    Not really very much, every night I actually really look at my day and I always ask myself two three questions and it’s in answering these questions that I always make sure that I’m continually moving forward and I like to say I’m only in competition with yesterday me no one else.

 

Jim Rembach:     What is the best leadership advice you have ever received? 

 

Karen Chaston:    To schedule everything in your calendar. To constantly look at it to constantly see if it’s bringing your joy, moving you closer to your goal or whether you can delegate it or eliminate it. 

 

Jim Rembach:     What is one of your secrets that you believe contributes to your success?

 

Karen Chaston:    I genuinely listen to people and myself. I keep asking questions especially—is there an easier way that I can do this better? 

 

Jim Rembach:     What do you feel is one of your best tools that helps you lead in business or life? 

 

Karen Chaston:    Constantly monitoring my goals. How I’m closing the gaps in each pillar under the Live Love way of life. All about you all about your relationships all about your expertise and all about your wealth creation. 

 

Jim Rembach:     What would be one book that you’d recommend to our Legion, and it could be from any genre? 

 

Karen Chaston:    It’s the, Five Regrets of the Dying from Ronnie Ware, she was an Australian palliative care nurse. She interviewed people for years. The Five Regrets were: number five, I wish I had let myself be happier, number four, I wish I had stayed in touch with my friends, number three, I wish I’d had the courage to express my feelings, number two I wish I had not worked as much as I did, and number one I wish I’d had the courage to live a life true to myself not the life others expected of me. 

 

Jim Rembach:     Okay, Fast Leader legion you can find links to that and other bonus information from today’s show by going to fastleader.net/Karenchaston. Okay, Karen, this is my last hump day hoedown question:  Imagine you were given the opportunity to go back to the age of 25. You can take the knowledge and skills that you have now back with you but you can’t everything back you can only choose one. What skill or piece of knowledge would you take back with you and why? 

 

Karen Chaston:    You are the only person you are going to spend your entire life with. Put yourself first find your strength, courage and truth to make sure you live a life that is true to you.

 

Jim Rembach:     Karen it was an honor to spend time with you today can you please share it the Fast Leader Legion how they can connect with you? 

 

Karen Chaston:    They can contact me through my web sites which is, livelovebydesign.com or karenchaston.com.au and please reach out because I would really love to assist you in birthing your new live love way of life. 

 

Jim Rembach:     Karen Chaston, thank you for sharing your knowledge and wisdom the Fast Leader Legion honors you and thanks you for helping us get over the hump. Woot! Woot!

 

Thank you for joining me on the Fast Leader show today. For recaps, links from every show special offers and access to download and subscribe if you haven’t already, head on over the fastleader.net so we can help you move onward and upward faster. 

 

END OF AUDIO. 

 

[/expand]

 

056: Chip Huth: The common denominator in this stuff was me

Chip Huth Show Notes

Charles “Chip” Huth had just been to a tactical communications class and tried to use this new communications strategy, which he just learned, on his son. When the tactics that worked in class did not work on his son, Chip become very frustrated. That’s when Chip truly realized the hump he needed to get over. Listen to Chip tell his story of how he got over the hump to move onward and upward faster.

Chip, was born in Columbus, Ohio. As a young boy, his family was constantly moving. Until he reached the sixth grade, Chip didn’t even attend the same school two years in a row. All of that instability in moving around could be why he has called call Kansas City, Missouri his home for the past 25-years.

Chip spent his early childhood in a variety of challenging environments. He’s been homeless, lived in missions and Salvation Army facilities, slept in police stations, been in foster care with several families and lived on his own since age 17.

He has a Bachelor’s Degree in Multi-Disciplinary Studies from Grantham University and an Associate’s Degree in Police Science from Park University.

Chip is a Captain with the Kansas City, Missouri Police Department and has 24-years of law enforcement experience.  He currently serves as the Watch I Commander for the Central Patrol Division.

Chip is an adjunct professor for the University of Missouri—Kansas City, a part-time instructor at the Kansas City Missouri Police Leadership Academy, a consultant for the KCPD’s Office of General Counsel, the Missouri Peace Officers Standards and Training Commission, and the Missouri Attorney General’s Office.

Chip is author, speaker, and a certified national trainer in defensive tactics, an expert witness in the field of police operations and reasonable force, and a Subject Matter Expert on police use of force.

Chip is proud to be able to serve people and wants to be remembered as someone who was “others-focused” and helpful. He is particularly interested in helping law enforcement adapt effectively to the changing expectations of their communities.

Chip is currently engaged to the most lovely person he have ever known. He has two grown sons —Christopher and Brandon, and a soon to be step-son Connor.Tweetable Quotes and Mentions

Tweetable Quotes and Mentions

Listen to @CharlesHuth1 and get over the hump on the @FastLeaderShow Click to Tweet

“When it comes to leadership there is a commonality there (people).” -Chip Huth Click to Tweet

“Leadership is conferred by the people that are led.” -Chip Huth Click to Tweet 

“Anyone can have rank.” -Chip Huth Click to Tweet 

“Leadership at every level is what we need.” -Chip Huth Click to Tweet 

“We must first accept that the people we’re dealing with have value.” -Chip Huth Click to Tweet 

“If everybody’s perspective matters you can get to some very interesting solutions.” -Chip Huth Click to Tweet 

“I can’t collaborate with you unless I recognize your inherent worth.” -Chip Huth Click to Tweet 

“The more you move up the ranks it’s easy to retreat within yourself.” -Chip Huth Click to Tweet 

“I’m not developing any more natural intelligence as I get promoted.” -Chip Huth Click to Tweet 

“The key is being able to inspire others to be their best selves.” -Chip Huth Click to Tweet 

“See the people around you…as people that count like you count.” -Chip Huth Click to Tweet 

“Even a compliment can become condescending when it’s insincere.” -Chip Huth Click to Tweet 

“The biggest thing in my life from a leadership perspective…my role as father.” -Chip Huth Click to Tweet 

“You don’t truly become a loser until you start blaming people.” -Chip Huth Click to Tweet 

“My goal…is to become less occupied with myself.” -Chip Huth Click to Tweet 

“Never walk past a small mistake.” -Chip Huth Click to Tweet 

“I’m able to assemble teams that make me look a lot better than I am.” -Chip Huth Click to Tweet 

“Humility is the superpower; it’s the thing that I use to accomplish everything.” -Chip Huth Click to Tweet 

Hump to Get Over

Charles “Chip” Huth had just been to a tactical communications class and tried to use this new communications strategy, which he just learned, on his son. When the tactics that worked in class did not work on his son, Chip become very frustrated. That’s when Chip truly realized the hump he needed to get over. Listen to Chip tell his story of how he got over the hump to move onward and upward faster.

Advice for others

The key is being able to inspire others to be their best selves.

Holding him back from being an even better leader

Time management. I spread myself really thin and could use better focus.

Best Leadership Advice Received

Never walk past a small mistake.

Secret to Success

My ability to recognize talent in others.

Best tools that helps in business or Life

Humility. Humility is a superpower.

Recommended Reading

Leadership and Self-Deception: Getting Out of the Box
American Icon: Alan Mulally and the Fight to Save Ford Motor Company

Contacting Chip

Email: Charles.Huth [at] KCPD.org

LinkedIn: https://www.linkedin.com/in/charles-huth-85826125

Twitter: https://twitter.com/CharlesHuth1

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

Show Transcript: 

[expand title=”Click to access edited transcript”]

056: Chip Huth: The common denominator in this stuff was me

 

Intro: Welcome to the Fast Leader Podcast, where we explore convenient yet effective shortcuts that will help you get ahead and move forward faster by becoming a better leader. And now here’s your host, customer and employee engagement expert and certified emotional intelligence practitioner, Jim Rembach.

“Developing your company’s talent and leadership pipeline can be an overwhelming task but your burn is over with ResultPal you can use the power of practice to develop more leaders faster. Move onward and upward by going to www.resultpal.com/fast and getting a $750 performance package for free.”

 

Jim Rembach:    Okay, Fast Leader Legion, today I have the honor of having somebody on the show who’s really making a significant difference in this world today, and boy, we need what he’s been doing now more than ever. Chip Huth was born in Columbus, Ohio. As a young boy his family was constantly moving until he reached the sixth grade, Chip didn’t even attend the same school two years in a row, all of that instability and moving around could be why he has called Kansas City, Missouri his home for the last 25 years. 

 

Chip spent his early childhood in a variety of challenging environments, he’s been homeless, lived in missions, and Salvation Army facility, slept in police stations and had been in foster care with several families, and lived on his own since his age of 17. Because of being rescued by his uncle he was able to find a stable teenage life on the farm and join the Army. Continuing his growth after the Army, Chip got a Bachelor’s degree in Multidisciplinary Studies from Grantham University and an Associate’s degree in Police Science from Park University.  Chip is a captain with the Kansas City, Missouri Police Department and has 24 years of law enforcement experience. He currently serves as the Watch 1 Commander for the Central Patrol Division. Chip is an adjunct professor for the University of Missouri Kansas City, part-time instructor at the Kansas City Missouri Police Leadership Academy, a consultant for the Kansas City Police Department’s office of General Counsel the Missouri Police Officer Standards and Training Commission and the Missouri Atty. General’s office.

 

Chip is author, speaker and a certified national trainer in defensive tactics and expert witness in the field of police operations and reasonable force and a Subject Matter Expert on police use of force. Chip is proud to be able to serve people wants to be remembered as someone who was others-focused and helpful. He is particularly interested in helping the law-enforcement adapt effectively to the changing expectations of their communities. Chip is currently engaged to the most lovely person he’s ever known. He has two grown sons, Christopher and Brandon and has a soon-to-be stepson Connor. Chip Huth, are you ready to help us get over the hump?

 

Chip Huth:    Jim, thank you very much, it’s a genuine honor to speak with you today. 

 

Jim Rembach:    The honor is mine and I’m glad to able to share you and your story with the Legion. I’ve given them a little bit about but can you tell us what your current passion is so that we can get to know you better?

 

Chip Huth:    Yeah. Leadership, to be honest with you, I’m trying to develop leaders.  When I got promoted to captain, it was a year ago on December 7, the goal was to start developing within our organization future leaders. I see a real need as we’re moving forward, and specially with the challenges that were all seeing today, I see a real need for strong leaders who have good character and a good sense of recognizing the personhood of the people they lead and the people they serve, and so that’s been my biggest lately. It’s a constant opportunity to mentor, opportunity to guide and steer people through and help them navigate some of these tricky situations and [3:31 inaudible] I been writing articles here and there, working on a new edition of a second edition of a book with a co-author all geared toward this very thing. 

 

Jim Rembach:    What you say too—of course it’s in context of law enforcement and police, however, the same thing applies in organizations. Now, one of the main differences, and this is definitely one of those things you have to navigate is that for you and you guys, meaning law enforcement, is that it’s so public, you have the news chasing you around everywhere.  The fact is that there’s a lot of companies and organizations that are out there today that if that lens was cast upon them there’d be more atrocities that are shared on news then unfortunately what happens with law enforcement.

 

Chip Huth:    Yeah. I can absolutely see that and I do have the privilege of working in a lot of corporate space as a consultant and I find great value on that. Some of the work I’ve done in the corporate space has really thought me a lot about leadership in our sector, in the government sector, I’m able to listen to some of these fascinating leaders that are out there in the private sector and adapt some of their strategies and technologies too. When it comes leadership there’s a common ally there, at the end of the day it’s about people. And regardless of, if you’re working in the private sector or public sector, every bit of that involves relationships and people.

 

Jim Rembach:    And I’m so glad you said that. Again one of those other reasons I wanted to have you on the show is to make that point and to say that were in need of people to lead. It means that all ranks, it’s not just—Hey, I have the captain’s bars—it’s also I’m on patrol. 

 

Chip Huth:    Well, at the end of the day, this doesn’t matter in my opinion, always I guess it’s my opinion, but it doesn’t matter whether you’re a CEO on the board room or police captain or a chief or an officer on patrol, leadership conferred by the people that are lead, they have to volunteer to follow you. Anyone can have rank, everyone knows who the boss is, big corner offices and bars on your shoulders and that type of things driving the newest car, at the end of the day, the social environment of your corporation, or of your company, or of your department that determines whether or not you’re effective as leader. Not you and your position, so I couldn’t agree more with that statement, Jim. Leadership at every level is what we need.

 

Jim Rembach:    And you’re right. And the whole of relationship component is a foundational piece. I had the opportunity to work with some law enforcement here not too long ago and we were doing some activities and a comment came back to me and they said, “Wow, I’ve known this person sitting next to me for 25 years and I never knew that about them. I’m not saying that that’s necessarily bad thing but sometimes we just get so caught up in what we have to do, oftentimes, we just don’t take the moments to be able to see who we need to do it with or who we want to do it with, or who if we were collaborating with that we would get more of it done.

 

Chip Huth:    We can say enough about collaboration but in order to get to collaboration we must first accept that the people that were dealing with have value, they add value to what you’re trying to accomplish. If everybody’s perspective matters then you can get to all kinds of very interesting solutions to collaboration. But I can’t collaborate with you unless I recognize your inherent worth as a person. It’s easy, and especially, the more you move the ranks, and it’s easy to retreat within yourself. You start feeling this pressure to have all the answers and have all the best ideas. Unfortunately, I’m not developing anymore natural intelligence as I get promoted, I’m getting more responsibility, I getting more span of control but at the end of the day I’ve got to play with the hand that was held to me. I love the word collaboration, the key is being able to inspire others to be their best selves and to jump in to that makes with you and [8:00 inducible] starts to happen all kinds by this folks around, but you can’t get there without true collegiality and that requires you to see the people around you and the people that you lead as people who coun0t like you count. 

 

Jim Rembach:    The whole value piece is so important. It reminds me of something that I experience yesterday where somebody asked for my assistance because of the things that I’ve come to learn and what I can do as far as helping and assisting others is concerned. However, within 15 minutes the person who asked for my support and help talked about his own people in such a negative way that I almost want to just get up and walk out. I was just like, “I can help you, unless that piece is there, there’s not a whole lot to do. I’m not going to essentially bestow upon you a bigger stick, that’s not what I’m interested in and if you don’t want to quit beating then we don’t have much to talk about.” 

 

Chip Huth:    That distinction you’re talking, that’s a distinction that a lot of people miss. The distinction between the way you are and what you do. The distinction between—in Arbinger language, the company that I work with, we say it’s the difference between your behavior and your way of being. You’ve given this guy a great behavior solution, he’s asking you for behavior solutions but he’s not tending to deeper [9:26 inaudible]. Generally there’s two ways to do almost any behavior, you can do it in someone that you’re dealing with as a person that matters or you can do it in someone your dealing with as an object and the way you are in that behavior changes the whole tone of it, even a compliment can become condescending when it’s insincere and when it lacks authenticity, you hit on something. Well, and again, kudos to you for recognizing that, there’s so many people will just beat that horse trying to get those behavior strategies to folks who really can appreciate or value what’s underneath that.

 

For a long time for me, I was a guy who saw people as either be in my way or being helpful to me or being irrelevant and they fit in to one of those categories. And I didn’t understand that that was hampering me, my ability to lead not only professionally but most certainly as father. I didn’t see how that hamstringing me, and I’m telling you when I realize, when I finally encounter this language it help me understand it in a clear way,  it was life-changing.

 

Jim Rembach:    And I think the really big point is that—we often talk about work life and personal life and professional life, the fact is it’s life and all of that is going to hamstring us or propel us. In know talking about what you’ve gone through in your life and what you’ve been able to achieve,  that resilience, that overcoming your uncle and what he did for you and your family, is that there’s a lot of humps we have to get over and needless to say that they define us and they will cause us to go on a totally different direction, a better direction, sometimes not sometimes we have to go over a couple of humps, but is there a time where you’ve had to get over a hump and you can share that story with us. 

 

Chip Huth:    Yeah. As a [11:25 inaudible]most of their talking, I was thinking about professional things, but really I’d say the biggest thing in my life from a leadership perspective probably the biggest thing for me that always comes mind when you ask that question it has to do with my role as a father. And ultimately there is no more important leadership role, especially in today’s society, I’ve literally witnessed the absence of fathers that contribute to such decline not only in morality but in order, that’s the big common denominator on all of the folks we’ve deal whenever they’re in crisis, is it lacked that kind of leadership. I guess one of the challenges that I had was the way that I used to see things, the lens in which I saw the world, in science they call it paradigm it was seeing people in terms of how they could be useful to me or whether they would get in my way, apparently that way and it’s heartbreaking to share this but it’s also honest. 

 

I remember one day I’m in an airport and I’m waiting on a lay-over and I go in to the bookstore, I like to read I’m looking around I find this book called, Leadership and Self-deception, I like leadership and I’m a philosopher so I thought I understood self-deception at the least, this is kind of interesting, so I picked the book up and I read it and in a couple hours I’m flying to this book. I finished it up on the plane—this is what took away from the book, Jim, and this is embarrassing to say, I got to the last page I thought this book is wonderful, this book tells me what’s wrong with everybody who’s a problem in life. So, I literally started prescribing this book to people that I thought have problems, “You need to read this book, this will fix you up.” That was my mindset, this happens.  

 

And I pick my son Christopher from school a couple of days later and I’ve just been to a tactical communications class in in-service training. And so I’m driving to get Chris, I get him in the car he’s clearly got a problem. He has hardly sleep and really sad, he’s down and what I’m going to do as a dad, concern father, I’m going to practice this communication strategy on my son, that I just learned. So I start asking him, “Hey, son what’s going on? What’s the problem?” and he’s not giving me anything. We’re driving home and I’m certainly were frustrated cause this techniques work in class, and it’s not working. We get to the driveway, I pull in, and I put the car in park and I will never ever forget this, it’s emotional every time I talk about it. I say to Chris, “Chris why won’t you tell me what’s wrong?” And Chris said, “Dad you wouldn’t understand.” And so I turned sideways on the seat towards him and I said, “Chris what makes you think I wouldn’t understand?” You see what I’m doing there, opening a question just like I was taught, and he turn on his seat and when he does his eyes are full of tears and he looks right through me an says, “Because you’re a robot, dad.” And he gets out of car and he goes in the house and I remember sitting in the driveway and what I realize in that moment, I thought back to the book that I read, Leadership and self-deception, and I realize this Chris was not responding to what I was doing, he was responding to who I was as a person. Who I was person as a person, as a dad who he knew me to be. At the level behavior I was doing everything right, if you are a behavior coach, you’re like, you’re asking open and end questions, you’ve turned your body toward him, you’re sincere—you’re appearing to be sincere, you’re doing all the things that they would tell would be perfect in a communications setting, but he’s not responding to that he’s respond to who I am and what I’m doing, that was part of the moment I suddenly realized that that books was talking to me. 

 

Jim Rembach:    That kind of make me think about some of the times where my kids would say that back to me. So when you start thinking about where you went from there, how did you change that around for you and Chris?

 

Chip Huth:    I’ll tell you what I did, Jim. I dived into this concept of self-deception deeply. I went so far as to be become involved with the Arbinger Institute. I’m currently a senior consultant for them these people are my friends now, the founders of the company—we converse, we collaborate, I’m involved in this company deeply, I don’t mean it lightly, I feel like they saved my life I had practically destroyed two marriages single-handedly. I was married to a young woman when we were kids, the mother of my children, I was 19, 20 years old when we got married. I remember driving down the road one day and thinking, “Man, I really got a lemon here, this isn’t working out, I can’t believe this happens to such a nice guy, that I’ve got this loser for a life.” And I start to process in deconstructing this relationship all around me and we end up getting a divorce. Then I set out and seek, again being obviously romantic, I’ve not given up on love, so I go looking for another wife. I find a wife another wonderful woman totally opposite in every way from my first wife. We get married and wife goes good for a little while and the next thing you know, we’re going down the same path and we end up in divorce. And sitting around thinking about this and this comes to the common denominator in this stuff in both this marriages was me. This women were completely different in every possible way and I was the common denominator, I didn’t see it, I was blind to it. And so by understanding this concept a little bit better about self-deception, it enabled me to see so many things differently. See my role not only professionally as a leader but as a father as a partner to see it totally differently. And it was hard lesson, I think the biggest thing that that I want folks to understand is, we all—this doesn’t comes naturally to anybody—we all struggle. You’re in and out of this box and you’re trying constantly, hopefully trying constantly to improve. It’s when we become complacent and start blaming everyone around us. You don’t truly become a loser when you start blaming people, I believe that I truly do and there’s where I was at. 

 

Jim Rembach:    Thanks for sharing how you’ve had the opportunity to change that situation and what it meant for you. I would say that again, there’s so many people that have experienced that and never come to the realization that the common denominator is them. And that’s one reason why we do the Fast Leader show, is because hopefully we’ll correct that and it’ll be the situation where we can get over the hump, so thanks for sharing. I know you have a lot of things going on. You were talking about your career as a captain, congratulation again for the promotion, and author, consultant, go on and on, I know you have another book coming out, when you look out all the things on your plate what are some of your goals?

 

Chip Huth:    My biggest goal sounds probably a little bit vague but my biggest goal is to find ways to be helpful to others. I really want to, as you said when you introduced me—thank you for that wonderful introduction—I want to be remembered and I want to be someone who’s focused on other people. A friend of mine, he’s a Navy Seal captain, and we talked about this idea and he brings a very clear point of saying, “Look, in Navy Seal training and Basic Underwater Demolition/SEAL BUD/S school, which is known around the world as one of the toughest, hardest military trainings in the world, they can always tell when or who at that first of these classes are going to quit.  They come from all different walks of life, they’re professional athletes, the farm boys like me and when they’re all lined up out there they’re not able to tell rule out the bad who’s going to quit. But what he said to me was very [20:00 inaudible] he said, “You can’t tell who’s going to quit, but you can generally tell when they’re going to quit,” and he said, “That’s the point when they stop focusing on the mission and their teammates and start focusing on themselves. When they start thinking about how cold, wet, tired and hungry they are it’s inevitable, it’s not a matter if they’re going to ring out that’s win.” And I’m telling you what, that is it, that is so telling. And so my goal and what I’m trying to do now is to become less occupied with myself and I find it so much rewarding trying to help others grow and trying to share credit and trying to share, as you said collaborate with people to accomplish things, that’s the biggest thing I’m working on.

 

If you’re going to talk about project wise, the second edition of Jack and I’s book is a big thing right now, we’ve dived deep into, Arbinger’s helping us work with that, we’ve acquired the rights from the publisher for the second edition. The goal doing behind that was, first of all, my publisher’s awesome but we can’t control the price point and our goal behind doing the second edition is we’ll be able to be able to control the price point and be able to hand the book to people and have it be more helpful. It was never about making a buck, it was sharing this philosophy and cascading it out. My heart breaks weekly when I see the news and I see how law enforcement is struggling to communicate. Our intentions to folks, and I want to be able to get that book out as kind of a platform to start a discussion with law enforcement. So many people have not been able to read it because [21:38 inaudible] it as a textbook. The average cop have to spend $50 for a book, they got families to feed, so I’m really excited about that project. So there’s a little bit of—what I’m working on personally and then what I’m working on externally if that was helpful.

 

Jim Rembach:    It was perfect her and the fast leader legion wishes you the very best. Now before we move on let’s get a quick work from our sponsor. 

 

 A dry leadership pipeline shouldn’t clog your business from moving onward and upward get over the hump by filling the gap between leadership development and top performance with Result Pal. Rocket to success resultpal.com/fast and getting a $750 performance package for free. 

 

Alright here we go Fast Leader listeners it’s time for the Hump Day Hoedown. Okay Chip the Hump Day Hoedown is the part of our show where you give us good insights fast. So, I’m going to ask you several questions and your job is to give us robust yet rapid responses that are going to help us move onward and upward faster. Chip Huth are you ready to hoedown?

 

Chip Huth:    Let’s get it on. 

 

Jim Rembach:    What do you think is holding you back from being an even better leader today?

 

Chip Huth:    Without a doubt I’d say my biggest struggle’s time management. I spread myself really thin and I take on a lot and I really, really could use a little more focus. 

 

Jim Rembach:    What is the biggest leadership advice you have received? 

 

Chip Huth:    Oh! My God, never walk past the small mistake. 

 

Jim Rembach:    What is one of your secrets that you believe contributes to your success?

 

Chip Huth:    Without a doubt it’s my ability to recognize talent in others.  I can recognize someone, when they walk in a room I can see their potential because I was able to assemble teams that frankly make me look a lot better than I am. 

 

Jim Rembach:    What do you feel is one of your best tools that helps you lead in business and life?

 

Chip Huth:    Humility. Without a doubt humility is the super power. It’s the thing that I leverage to accomplish everything.

 

Jim Rembach:    What would be one book that you’d recommend to our listeners, it could be from any genre?

 

Chip Huth:    Oh! My Lord, so many books…okay, on top of the head, American Icon by Bryce Hoffman. It’s a story of the Ford Motor Company’s turnaround under Allen Mullaly. 

 

Jim Rembach:    Okay Fast Leader listeners, you can find links to that and other bonus information from today show by going to fastleader.net/Chip Huth. Alright Chip, this is my last Hump Day Hoedown question: Imagine you were given the opportunity to go back to the age of 25 and you’ve been given the opportunity to take the knowledge and skills that you have now back with you, but you can’t take everything you can only take one thing, what skill or knowledge would you take back with you and why?

 

Chip Huth:    Jim, that’s a great question. I would probably have to say, the skill that’s benefited me the most is the skill of listening with the intent to understand instead of the intent to respond, that’s probably the skill I’d take back. 

 

Jim Rembach:    Chip it was honor to spend time with you today, can you please share with the Fast Leader listeners how they can connect with you?

 

Chip Huth:    Yeah. Anyone can email me anytime, it really is where to get hold of me, my primary email is charles.huth@kcpd.org and that’s the best way you can get hold of me. I return every single email even if it takes a week or two. And anyone that emails me I’m always available to be helpful, that’s probably the best way. I’m here in Kansas City, Missouri with the PD as the Watch One commander for the entire downtown area. If you’re here in Kansas City and fly down here please also say you know Chip, they’re probably going to know you’re tough, that’s another good way to get all. 

 

Jim Rembach:    Chip Huth take you for sharing your knowledge and wisdom the Fast Leader Legion honors you and take you for helping us get over the hump. Woot! Woot!

 

Thank you for joining me on the Fast Leader Show today. For recaps, links from every show, special offers and access to download and subscribe, if you haven’t already, head on over the www.fastleader.net so we can help you move onward and upward faster. 

 

END OF AUDIO

 

[/expand]