customer experience strategy
The concept behind transformative leadership is that, to change things around you, you need first to change yourself. Hence the common saying, change starts from within. If you want to see a breakthrough in your business, you must change within and not force it on others. Issues to do with leadership behavior and expectations are …
How we are as an organization, how we treat each other as peers, shows up in the customer experience. We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. As customer experience leaders, we believe that a happy customer is …
Becoming your best self is difficult to be done alone. Positive influence leaders see the good in others and position them for success. There is no doubt that a successful organization runs on inspired and positive people. As a leader, it is your job to make sure your team members are inspired and that you …
Collaboration creates ethical and trust-based relationships with the customer, and it is important to learn collaboration skills to help you do that. Have you ever wondered why geese fly in a V-formation? Scientists gives us two explanations, and we can actually learn a lot important collaborative leadership lessons from them! First, it’s about energy conservation. …
Leaders set the bar in how a company treats its customers, and it is important to understand the necessary leadership skills to do that. They may not be in the frontlines talking directly with the customers, but a leader’s influence to the team impacts the way an agent performs and how they deliver the customer …
Learn the Importance of Play in Enhancing the Customer Experience Playing at work have been traditionally unacceptable in the workplace. As adults, we think playing is childish and working meant being serious all the time. However, based on what we see from top performing companies in the world today, play has been an important aspect …
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