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Customer-Centric Innovation - Fast Leader Show - Dennis Geelen

311: Dennis Geelen – Customer-Centric Innovation

DENNIS GEELEN show Notes Page In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you should apply it in your call center or business. According to research, 75% of businesses don’t make it past year 15. Dennis Geelen believes that the cause for …

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310 NIR BASHAN - FILLING THE CREATIVITY GAP IN CX

310: Nir Bashan – Filling the Creativity Gap in CX

Nir Bashan Show Notes Page In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight on how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the …

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307 Cliff Goldmacher – Songwriting and Innovation for Business

307: Cliff Goldmacher – Songwriting and Innovation for Business

Cliff Goldmacher Show Notes Page The goal of a creative leader should always be to drive innovation for business. However, innovation for business is something very difficult to do on a consistent basis. Where do you get the inspiration? How do you exercise your creativity muscles that enable you to drive consistent innovation for business? …

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300: Ty Montague – Reinventing Capitalism

300: Ty Montague – Reinventing Capitalism

Ty Montague Show Notes Page Ty Montague had a career in advertising before getting into the business transformation business. He was doing very well in that job and was finding great success, except for the fact that he hated it. For Ty, the day-to-day activities was not satisfying and it seemed like he was just …

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David McCourt | Total Rethink

Blow up Your Business model and start over

David McCourt Show Notes Page David McCourt was with two other Irishmen in a bar. But there was no joking around when he began whining about not getting paid for some contracting work his company did. His friends told him to stop whining and to go do something. David has spent the rest of his …

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