business
A Purpose-Driven Approach to Business Transformation The topic of purpose is everywhere these days. People are talking about purpose. As passionate advocates, we’re delighted to see all the interest. Yet we’ve observed that many organizations are merely scratching the surface. They’re missing the full potential of the nature of purpose that can transform. Transform your …
Wisdom and insights from leaders who succeeded and struggled during 2021. 2021 has been a rough year for most of us. The world is just coming out of a pandemic, and the majority of leaders are facing a new reality. There are new challenges to face and the things done before may no longer apply …
If you want great success as fast as possible, stop trying to grow your business. Learn how to create wealth by generating more from less in the right way. You may be running a company right now and you’re calling yourself an entrepreneur. That’s great, but do you have an entrepreneurial mindset? What’s the difference …
How we are as an organization, how we treat each other as peers, shows up in the customer experience. We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. As customer experience leaders, we believe that a happy customer is …
Find more meaning and success in your CX career by following CX veteran, Cheryl China, and her important advice for career growth and development. With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and career advice for leaving behind an unforgettable legacy in CX …
Becoming your best self is difficult to be done alone. Positive influence leaders see the good in others and position them for success. There is no doubt that a successful organization runs on inspired and positive people. As a leader, it is your job to make sure your team members are inspired and that you …
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