business strategy development

Character Development in CX - Jim Loehr - Fast Leader Show

312: Jim Loehr – Character Development in CX

Jim Loehr show Notes Page Character Development in CX is one of the foundations for being able to deliver the best possible experience for the customer. People never forget the way they are treated by others, and each person wants to be treated with respect, dignity, and truth. Every single customer wants and deserves to …

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308: Sean T. Ryan – Strategic Plan That Drives Results

Sean T. Ryan Show Notes Page A good strategic plan is never enough unless you are able to drive results from them. Any call center or business can develop a good strategic plan, but not everyone can drive results and execute on them. So, how do you exactly develop a good strategic plan that drives …

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