171: Michael Gale: The ship we were part of building is no longer relevant

//171: Michael Gale: The ship we were part of building is no longer relevant

171: Michael Gale: The ship we were part of building is no longer relevant

Michael Gale Show Notes Page

Michael Gale owned a number of trademarks on journey mapping when they built the methodology 14 years ago. But now he has to admit it’s no longer relevant because you can’t fit a journey map into a world of moments. With organizations now needing to digitally transform and customers being in complete control, Michael explains you must think and do things differently.

Michael was born in Exeter, England. His father was an academic, so the family moved around as his father gained seniority. Michael has lived in Swansea, Cardiff, Southampton, and moved to the U.S. in 1993.

His parents were happily married for 44 years until his father’s death 11 years ago. Michael has one sister who is currently a professor at the University of Manchester.

His parents were married extremely young and did nothing but love their children, stretch them, and rejoice in their journeys. Michael feels incredibly lucky. His sister is a certified genius and though Michael struggled, his parents never treated their children differently. From a very early age, Michael’s family would have deep debates at supper at 6.00pm every night. Michael’s mother is a brilliant ceramicist and his sister is an extensively published world expert on women in theater.

Michael immigrated to the U.S. in 1993 and was privileged to be part of an incredible company led by Peter Zandan, one of Austin’s founding 1990’s entrepreneurs. Michael then went to a company called Micron to lead their web. 1.0 revolution. From there he went off on his own to build two companies, which were both sold to Monitor Group, Forrester. Michael’s last company was sold to a $1bn+ consulting firm.

He is currently partner at inc.digital, which coaches and trains organizations to thrive in their digital transformations. And the co-author of “The Digital Helix” which shows what drives performance for digitally transforming organizations as well as the key components and mindset skills needed to lead in this digital-first world.

Michael wants people to be so well attuned to the power of digital transformation that they can drive changes and results they could never have imagined before.

Michael lives in Seattle with his life partner and best friend Lara. They’ve been married for 22 years and have three dogs they adore.

Tweetable Quotes and Mentions

Listen to @MichaelGale to get over the hump on the @FastLeaderShow Click to Tweet

“Digital transformation is going to touch everything we do as consumers, citizens and business for the foreseeable future.” -Michael Gale Click to Tweet

“Everything we touch, feel, experience and don’t even understand that’s there is going to be digitally transformed.” -Michael Gale Click to Tweet 

“You’ve got to dream what you want, because now the technology can give you those possibilities.” -Michael Gale Click to Tweet 

“Creativity should generally overcome any problem.” -Michael Gale Click to Tweet 

“There is an intent to buy an answer when you need to breed your own system for doing it.” -Michael Gale Click to Tweet 

“Only 16% of organizations are getting digital DNA right.” -Michael Gale Click to Tweet 

“If you can’t digitally transform in 2, 3 or 5 years, you might not be around in 10 years.” -Michael Gale Click to Tweet 

“Really think big. Don’t think small. Don’t think incremental. Genuinely think how you can radically disrupt your own norms.” -Michael Gale Click to Tweet 

“Tradition is just the illusion of permanence.” -Michael Gale Click to Tweet 

“You should not limit your imagination to history.” -Michael Gale Click to Tweet 

“All the most successful organizations planned marketing and communications as one flow.” -Michael Gale Click to Tweet 

“All this journey mapping, I don’t believe it’s valuable anymore.” -Michael Gale Click to Tweet 

“Everybody is responsible to each other.” -Michael Gale Click to Tweet 

“Strategy is about being in the moment and one step ahead; never go past the horizon.” -Michael Gale Click to Tweet 

“Your strategy should be, how can we be successful and nimble.” -Michael Gale Click to Tweet 

“The ship we were part of building is no longer relevant.” -Michael Gale Click to Tweet 

“You can’t fit a journey map into a world of moments.” -Michael Gale Click to Tweet 

“Customers are in complete control of what they want, when they want and how they want it.” -Michael Gale Click to Tweet 

“The world you’re trying to service is very different from the world you used to service.” -Michael Gale Click to Tweet 

“Journey mapping is like putting a steam ship engine into a sailing boat.” -Michael Gale Click to Tweet 

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Hump to Get Over

Michael Gale owned a number of trademarks on journey mapping when they built the methodology 14 years ago. But now he has to admit it’s no longer relevant because you can’t fit a journey map into a world of moments. With organizations now needing to digitally transform and customers being in complete control, Michael explains you must think and do things differently.

Advice for others

Be infinitely more aggressive and accept that really good things will happen.

Holding him back from being an even better leader

The inability to let go.

Best Leadership Advice

Make people the best version of themselves and organizations will thrive.

Secret to Success

I tend to work harder and faster and deeper than most people.

Best tools that helps in Business or Life

Innate sense of curiosity.

Recommended Reading

The Digital Helix: Transforming Your Organization’s DNA to Thrive in the Digital Age

Win Forever: Live, Work, and Play Like a Champion

Contacting Michael Gale

Email: Michael [at] inc.digital

website: https://www.inc.digital/

Twitter: https://twitter.com/MichaelGale

LinkedIn: https://www.linkedin.com/in/migale/

Resources and Show Mentions

Call Center Coach

Empathy Mapping

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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2018-05-02T02:07:50-04:00May 2nd, 2018|Podcasts|0 Comments

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