139: Kendall Lyman: What is your change process

//139: Kendall Lyman: What is your change process

139: Kendall Lyman: What is your change process

Kendall Lyman Show Notes Page

Kendall Lyman was a new consultant working in the oil industry. He was a strategist working with executives looking at the market and competitive analysis. As Kendall worked to implement change, he continually ran into problems at the individual level. That’s when Kendall analyzed something different that helped him get over the hump.

Kendall was born in Utah, and grew up in the Salt Lake City area with his three older sisters. His father was both a gentleman farmer and computer programmer. Consequently, his parents raised him to appreciate hard work on the farm as well as cultural events such as the orchestra and theatre.

All of Kendall’s siblings were required to learn a musical instrument including playing for a time in the family bluegrass band. Kendall only plays the piano occasionally anymore, but still loves playing a little ragtime. Kendall’s passion for baseball has put him on a quest to see his New York Yankees play in as many cities as possible including Spring Training trips with his oldest daughter (who is a diehard Boston Red Sox fan—yes, there is rivalry in the family!)

Kendall has lived in different areas of the world: London, England; Kobe, Japan; and Santiago, Chile. And he speaks fluent Spanish. Being exposed to different situations and cultures, Kendall became fascinated in how to work with people and how to solve problems. He has an ability to see the big picture and figure out how to get things to work.

Thinking that this skill would serve him in engineering or computers, he started his undergraduate degree in computer science. But Kendall quickly learned that his skills and interests were better suited to the business world, and he consequently majored in International Marketing. After working at IBM for several years, Kendall became interested in how organizations work. So, he earned an MBA from Brigham Young University focusing on strategy, operations, and human behavior.

Early in his career, Kendall had the opportunity to work in a strategy consulting firm. While that was great experience, he felt that if he wasn’t careful he would end up thinking that all organizational problems could be solved just with strategy. Forcing a career change, he went to an organizational design firm and later to a leadership firm before starting The Highlands Group—a consulting firm specializing in strategy, organizational change, and leadership development.

Kendall spends time serving in leadership roles in his community. He is an Eagle Scout and is passionate about helping young people learn life skills, develop character, and navigate the sometimes-difficult teenage years.

Kendall lives with his wife Donna and their three children Nicole, Natalie, and Josh in Lehi, Utah.

Tweetable Quotes and Mentions

Listen to @Lyman_Daloisio to get over the hump on the @FastLeaderShow Click to Tweet 

“We are pathetic at change.” -Kendall Lyman Click to Tweet

“We need to reverse the average success rate of change initiatives.” -Kendall Lyman Click to Tweet 

“Only 30% of change initiatives are successful” -Kendall Lyman Click to Tweet 

“We have an incomplete view of change.” -Kendall Lyman Click to Tweet 

“If we take a lean approach to designing an organization for effectiveness, we get our measures wrong.” -Kendall Lyman Click to Tweet 

“Typically, an efficiency or an effectiveness compete with each other.” -Kendall Lyman Click to Tweet 

“There’s a paradigm that leaders own the engagement of their employees.” -Kendall Lyman Click to Tweet 

“Employees have to own their own engagement.” -Kendall Lyman Click to Tweet 

“Individually, we deal with change differently than other people.” -Kendall Lyman Click to Tweet 

“We have to help people through the cycle of change.” -Kendall Lyman Click to Tweet 

“Too many times we’re communicating for understanding.” -Kendall Lyman Click to Tweet 

“If the leader is not willing to look at her behavior and impact, the strategy work is insignificant.” -Kendall Lyman Click to Tweet 

“How can we ease the transition of trauma of individuals and teams though change?” -Kendall Lyman Click to Tweet 

“Leaders want to go fast in change, but not pay the price.” -Kendall Lyman Click to Tweet 

“How do I manage my own emotions to keep me as upbeat as I can be?” -Kendall Lyman Click to Tweet 

“We think that everything we are juggling are plates.” -Kendall Lyman Click to Tweet 

“Listen more, ask questions first, don’t assume you have an answer.” -Kendall Lyman Click to Tweet 

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Hump to Get Over

Kendall Lyman was a new consultant working in the oil industry. He was a strategist working with executives looking at the market and competitive analysis. As Kendall worked to implement change, he continually ran into problems at the individual level. That’s when Kendall analyzed something different that helped him get over the hump.

Advice for others

Talk the least. Listen more. Ask questions first. Don’t assume you have an answer or know what the other person is thinking, and dialogue about it.

Holding him back from being an even better leader

I’m more reactive than proactive in managing my own emotions to stay upbeat and as positive as I can be.

Best Leadership Advice

What’s your framework for how an organization operates.

Best tools that helps in Business or Life

Time management and prioritizing.

Recommended Reading

Change the Way You Change!: 5 Roles of Leaders Who Accelerate Business Performance

How to Hug a Porcupine: Easy Ways to Love the Difficult People in Your Life (Little Book. Big Idea.)

Contacting Kendall Lyman

Website: http://changethewayyouchange.com/

LinkedIn: https://www.linkedin.com/in/kendall-lyman-02ba431/

Twitter: https://twitter.com/Lyman_Daloisio

Resources and Show Mentions

Developing a Better Place to Work

Increase Employee Engagement and Workplace Culture

Empathy Mapping

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By |2017-09-20T01:36:57+00:00September 20th, 2017|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

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