170: Jennifer Moss: It’s been a driver of my happiness

//170: Jennifer Moss: It’s been a driver of my happiness

170: Jennifer Moss: It’s been a driver of my happiness

Jennifer Moss Show Notes Page

Jennifer Moss had two young kids when she founded her company and then her husband became almost fatally ill. They thought he would never walk again, but after a six-week recovery where he focused on gratitude, they realized they found a new passion that changed their narrative.

Jennifer was born in Winnipeg, Manitoba but moved quite a bit when she was young. She lived all around Ontario including Waterloo, then Ancaster. In University, she went to Ottawa then London. After University, she lived in Toronto then San Jose, California but now she is back in Waterloo, Ontario along with her husband Jim and three kids Wyatt, Olivia, and Lyla. She will always miss the weather in California but is happy to be back home close to family in Canada.

Jennifer was raised by two awesome parents. She has a wonderful brother and sister who are almost a decade older than her. Jennifer jokes that she was a bit of a surprise. The family is very close, often gathering for Sunday dinners. Her parents nannied all three kids – even living with Jennifer in California so her kids would be exposed to a multi-generational household. She speaks to her parents every day still and they are often over at the house.

Jennifer’s parents were hugely impactful on her career. Her dad, Douglas had a great “rising star” story. He started his career sweeping up the banks and then went on be a Regional Vice President. Jennifer loved his brand of work ethic. It taught her about paying your dues, being grateful for the work, and that no job is beneath you. Jennifer is proud to get her hands dirty all the time in her company.

Her mom Sally, gave Jennifer her entrepreneurial spirit. She became one of a small group of nurse practitioners – hand selected by one of the most recognized medical institutions in the world. Sally would later leave nursing and start up a retail business as she always loved to sew and it became a passion-project-turned-business later in life. Sally would go on to be a manufacturer, run a team of seamstresses, own three retail stores and grow her efforts into a million-dollar business.

Jennifer’s career has been a “slow and steady wins the race” story. She studied communications in University and today she’s the Chief Communications Officer at Plasticity Labs. She started in communications in television, went on to film (loved it!), then stayed in communications in HR/big corporate/tech in Silicon Valley. This is where Jennifer believed she experienced the greatest amount of learning and developed a passion for purpose-driven work. It was during this time in her career that she received an award of Service from President Obama and attended his inauguration. It taught her that she wanted to make more of a social impact. Ironically, she moved back to Canada and then went on to lead the PR and Social Media team at an agency, a job she ended up hating because it was the opposite of purpose-driven. But, as the sole income earner at the time Jennifer stuck it out. It would end up being an important tool in her work building empathy in leadership and would teach her how to coach managers “what not to do” in their roles.

Jennifer is the author of Unlocking Happiness at Work: How a Data-driven Happiness Strategy Fuels Purpose, Passion and Performance and feels the most fulfilled and passionate she has ever been in any job and she plans to keep this one for good. They are on a mission at Plasticity Labs to give 1 billion people the tools to live a happier, healthier, higher-performing life. They are working on that goal right now.

Tweetable Quotes and Mentions

Listen to @JenLeighMoss to get over the hump on the @FastLeaderShow Click to Tweet

“One of the most important economic shifts we’re seeing right now is a desire to change the workplace.” -Jennifer Moss Click to Tweet

“We’re going to see a lot of big organizations start to fail at recruiting and retaining people.” -Jennifer Moss Click to Tweet 

“If we invest in well-being and happiness, it translates into high performance in every job.” -Jennifer Moss Click to Tweet 

“We’ve been measuring for so long this antiquated metric of engagement.” -Jennifer Moss Click to Tweet 

“When you look at purpose-driven jobs, engagement is high.” -Jennifer Moss Click to Tweet 

“We’re not catching things like compassion fatigue, empathy fatigue, depletion, stress, anxiety and that’s killing our workforce.” -Jennifer Moss Click to Tweet 

“We can look at how well-being and healthiness and happiness contribute to goals.” -Jennifer Moss Click to Tweet 

“As humans we tend to over-complicate solutions.” -Jennifer Moss Click to Tweet 

“We’re not doing a good job of understanding that it’s about individual experiences at work.” -Jennifer Moss Click to Tweet 

“Every single organization has a different culture than another.” -Jennifer Moss Click to Tweet 

“What is the secret sauce for organizations that drives and motivates people?” -Jennifer Moss Click to Tweet 

“In a lot of organizations, trust and communication is one of the biggest happiness detractors.” -Jennifer Moss Click to Tweet 

“We have a fairly disengaged global workforce.” -Jennifer Moss Click to Tweet 

“You can’t ask someone to meet certain expectations if you’re not going to give them the tools to meet them.” -Jennifer Moss Click to Tweet 

“When you look at the key traits to being happy, mastery is a very important part of that.” -Jennifer Moss Click to Tweet 

“Life is a bit of triage and priority setting.” -Jennifer Moss Click to Tweet 

“You can have anything, not everything.” -Jennifer Moss Click to Tweet 

“It’s our flexibility and resilience that’s going to make us have the most successful lives.” -Jennifer Moss Click to Tweet 

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Hump to Get Over

Jennifer Moss had two young kids when she founded her company and then her husband became almost fatally ill. They thought he would never walk again, but after a six-week recovery where he focused on gratitude, they realized they found a new passion that changed their narrative.

Advice for others

Be patient that it will all work out.

Holding her back from being an even better leader

I get distracted by all the things I want to do.

Best Leadership Advice

Practice the Golden Rule.

Secret to Success

Intuition. I have a good gut and anytime I don’t follow it I get into trouble.

Best tools that helps in Business or Life

My Outlook Calendar.

Recommended Reading

Unlocking Happiness at Work: How a Data-driven Happiness Strategy Fuels Purpose, Passion and Performance

Blink: The Power of Thinking Without Thinking

Contacting Jennifer Moss

Email: jen [at] plasticitylabs.com

website: https://plasticitylabs.com/

Twitter: https://twitter.com/JenLeighMoss

LinkedIn: https://www.linkedin.com/in/jenleighmoss/

Resources and Show Mentions

Call Center Coach

Empathy Mapping

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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2018-04-25T01:45:43+00:00April 25th, 2018|Podcasts|0 Comments

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