169: Ian Golding: This is my reason for being

//169: Ian Golding: This is my reason for being

169: Ian Golding: This is my reason for being

Ian Golding Show Notes Page

Ian Golding felt like he beat his head for 15 years working in an organization as a champion for the customer. Over the past 6 years he has traveled to over 60 countries and worked with organizations to help support those that thrive on the customer experience to be heard, recognized and supported. Listen as Ian shares insights on the future of customer experience as a discipline and profession.

Ian is a born and bred Londoner with his older brother Mark. Ian claims that he received the brains and the beauty. 😉

Ian’s dad is an accountant. For over twenty years, Ian’s dad had aspirations Ian would be become an accountant as well. Ian decided to rebel!! Ian’s dad was also a committed soccer fan. You would imagine that coming from London, he would have been a fan of a world-famous team – like Arsenal.

Unfortunately, not only was he an accountant, he is a fan of the mighty Leyton Orient. He’s amazed, he turned out ok, really!!

Having obtained a business degree, Ian landed his first job in the financial services industry – the start of a 17-year career in a variety of corporate organizations. In the late nineties, Ian ended up working for GE – a career and life changing experience.

Having ultimately, becoming certified as a Lean Six Sigma Master Black Belt, he had the profound realization that every fiber in his body was focused on helping organizations to do the right thing for customers.

In 2012, he finally decided to set up his own business – advising, guiding and teaching organizations, about the tools and techniques necessary to turn customer focus into a sustainable reality.

In almost six years, he has worked in 37 countries with over 90 different organizations in multiple industries. Ian has also become an avid writer in the subject of Customer Experience, publishing over 400 articles – his first title Customer What? Is sure to be his first of many to come.

In 2005, Ian relocated from London to the beautiful Roman city of Chester in the North West of England where he lives with his wife Naomi, three children (Ciara, Caitie and Jack), two dogs and a tortoise!! When he can, Ian runs… a lot… and has completed 28 half marathons and three marathons – one dressed as the pink panther!!!

Tweetable Quotes and Mentions

Listen to @ijgolding to get over the hump on the @FastLeaderShow Click to Tweet 

“Customer Experience is a science.” -Ian Golding Click to Tweet  

“There is such a big disconnection between leadership and the rest of the organization.” -Ian Golding Click to Tweet 

“There is always a reason not to do something.” -Ian Golding Click to Tweet 

“The way that organizations traditionally have built themselves to interact with others is inhumane.” -Ian Golding Click to Tweet 

“The politics of corporate organizations is the biggest single thing that is holding back the science of customer experience.” -Ian Golding Click to Tweet 

“Those who eliminate the corporate politics are the ones who will win.” -Ian Golding Click to Tweet 

“How many organizations are led by people who stay for the long-term?” -Ian Golding Click to Tweet 

“Customer experience relies on long-term business focus.” -Ian Golding Click to Tweet 

“The Customer Experience profession can change the corporate world.” -Ian Golding Click to Tweet 

“Around 15% of all organizations have thrivers, but too often their voice isn’t heard.” -Ian Golding Click to Tweet 

“The world is very imbalanced economically, but academically it isn’t.” -Ian Golding Click to Tweet 

“What we are here to do is to help as many people as possible.” -Ian Golding Click to Tweet 

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Hump to Get Over

Ian Golding felt like he beat his head for 17 years working in an organization as a champion for the customer. Over the past 6 years he has traveled to over 60 countries and worked with organizations to help support those that thrive on the customer experience to be heard, recognized and supported. Listen as Ian shares insights on the future of customer experience as a discipline and profession.

Advice for others

Learn to translate your thoughts in to words.

Holding him back from being an even better leader

I’m the world’s worst protagonist.

Best Leadership Advice

Be yourself.

Secret to Success

Honesty

Best tools that helps in Business or Life

My voice.

Recommended Reading

The Catcher in the Rye

Contacting Ian Golding

website: www.ijgolding.com

Twitter: https://twitter.com/ijgolding

LinkedInhttps://www.linkedin.com/in/iangolding/

Resources and Show Mentions

Call Center Coach

Empathy Mapping

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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2018-04-18T08:51:56+00:00April 18th, 2018|Podcasts|0 Comments

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