Fast Leader Show Podcast https://www.fastleader.net Stories to get over the leadership hump Wed, 14 Aug 2019 08:20:51 +0000 en-US hourly 1 https://wordpress.org/?v=5.2.2 Stories to get over the leadership hump Fast Leader Show Podcast Stories to get over the leadership hump Fast Leader Show Podcast http://www.fastleader.net/wp-content/uploads/fast-leader-podcast-1400.jpg https://www.fastleader.net 238: Andrew Tarvin: Embrace a culture of humor at work https://www.fastleader.net/andrewtarvin/ Wed, 14 Aug 2019 08:20:51 +0000 https://www.fastleader.net/?p=14905 https://www.fastleader.net/andrewtarvin/#respond https://www.fastleader.net/andrewtarvin/feed/ 0 <p>Andrew Tarvin Show Notes Page Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time. [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/andrewtarvin/">238: Andrew Tarvin: Embrace a culture of humor at work</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Andrew Tarvin Show Notes Page

Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time.

Andrew “Drew” was born in raised in the suburbs of Cincinnati, OH. He is the youngest of three boys and the nerdiest of the bunch. Always the academic, Drew cried when he got an A- in the fourth grade and was voted “teacher’s pet” for his senior superlative.

After his parents’ divorce at the age of 15, Drew and his mom moved out while he finished high school. He graduated fourth in his class of 400+ students and then went on to The Ohio State University to earn a degree in Computer Science & Engineering. It was there that he also discovered a passion for improv and stand-up comedy.

After graduating, Drew started working as an IT project manager at Procter & Gamble, first in Cincinnati and then in New York City. All the while, he continued studying, practicing, and performing comedy. While at P&G, he realized that a big reason for his success was not just what he learned in computer science class, but also what he learned on the comedy stage. He started incorporating humor into his work, eventually proclaiming himself the corporate humorist of P&G.

His passion for teaching others how to get better results while having more fun continued to grow, so he built a company and authored a book called Humor That Works to share the message with the broader world. He left P&G to focus on the company full-time in 2012, and has since delivered more than 500 events in front of 40,000+ people for more than 250 organizations, all around the world.

Drew currently lives in New York City, where he runs Humor That Works, continues to perform comedy, and enjoys walking the streets with a milkshake in hand.

Tweetable Quotes and Mentions

Listen to @HumorThatWorks to get over the hump on the @FastLeaderShow Click to Tweet 

“As an individual there’s 30-plus benefits to using humor in the workplace.” Click to Tweet  

“When an organization starts to embrace a culture of humor, you see an increase in employee engagement.” Click to Tweet  

“You can’t be efficient with humans, instead you have to be effective.” Click to Tweet  

“Humor is one of the most effective tools we have for human beings.” Click to Tweet  

“It is very difficult to be productive if you are dead.” Click to Tweet  

“Chronic stress leads to an increase in blood pressure and decrease in the immune system and humor and laughter can counteract those effects.” Click to Tweet  

“The number one reason people don’t use humor in the workplace is because they think their boss or co-workers would approve.” Click to Tweet  

“If you’re a leader on a team and you don’t see your team laughing or joking with each other, you might be part of the reason why.” Click to Tweet  

“98% of CEOs prefer job candidates with a sense of humor.” Click to Tweet  

“81% of employees say a fun workplace would make them more productive.” Click to Tweet  

“That missing skill isn’t just what you do, but how you do it, and how you actually enjoy your work more.” Click to Tweet  

“When we talk about humor in the workplace, were not talking about making it funny so much as making it a little bit more fun.” Click to Tweet  

“Humor is a skill, which means it can be learned.” Click to Tweet  

“You don’t have to be the creator of humor to use it.” Click to Tweet  

“Your medium impacts your message.” Click to Tweet  

“Find ways to make the work you have to do a little more fun.” Click to Tweet  

“Humor is one of these things that helps to humanize us.” Click to Tweet  

“If you’re unsure how to use humor in the workplace, start with a smile.” Click to Tweet  

“One of the easiest ways to encourage more humor is to laugh and smile a little bit more.” Click to Tweet  

“What is one thing you could do each hour of the day that brings a smile to your face or the face of someone else?” Click to Tweet  

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Hump to Get Over

Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time.

Advice for others

Become a better speaker and better articulate your ideas and influence people.

Holding him back from being an even better leader

Delegation.

Best Leadership Advice

It is better to beg for forgiveness than it is to ask for permission.

Secret to Success

A love for data. A reflection of the past leads to action of in the future.

Best tools in business or life

Humor is one. If we go straight practice, Evernote.

Recommended Reading

Humor That Works: The Missing Skill for Success and Happiness at Work

Raise Your Game: High-Performance Secrets from the Best of the Best

The Watchman: A Joe Pike Novel

Contacting Andrew Tarvin

LinkedIn: https://www.linkedin.com/in/drewtarvin/

Twitter: https://twitter.com/HumorThatWorks

Website: https://www.humorthatworks.com/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

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  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

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  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 238: Andrew Tarvin: Embrace a culture of humor at work appeared first on Fast Leader Show Podcast.

]]>
Andrew Tarvin Show Notes Page Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and hel... Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time.
Andrew “Drew” was born in raised in the suburbs of Cincinnati, OH. He is the youngest of three boys and the nerdiest of the bunch. Always the academic, Drew cried when he got an A- in the fourth grade and was voted “teacher’s pet” for his senior superlative.
After his parents’ divorce at the age of 15, Drew and his mom moved out while he finished high school. He graduated fourth in his class of 400+ students and then went on to The Ohio State University to earn a degree in Computer Science & Engineering. It was there that he also discovered a passion for improv and stand-up comedy.
After graduating, Drew started working as an IT project manager at Procter & Gamble, first in Cincinnati and then in New York City. All the while, he continued studying, practicing, and performing comedy. While at P&G, he realized that a big reason for his success was not just what he learned in computer science class, but also what he learned on the comedy stage. He started incorporating humor into his work, eventually proclaiming himself the corporate humorist of P&G.
His passion for teaching others how to get better results while having more fun continued to grow, so he built a company and authored a book called Humor That Works to share the message with the broader world. He left P&G to focus on the company full-time in 2012, and has since delivered more than 500 events in front of 40,000+ people for more than 250 organizations, all around the world.
Drew currently lives in New York City, where he runs Humor That Works, continues to perform comedy, and enjoys walking the streets with a milkshake in hand.
Tweetable Quotes and Mentions
Listen to @HumorThatWorks to get over the hump on the @FastLeaderShowClick to Tweet 
“As an individual there’s 30-plus benefits to using humor in the workplace.” – Click to Tweet  
“When an organization starts to embrace a culture of humor, you see an increase in employee engagement.” – Click to Tweet  
“You can’t be efficient with humans, instead you have to be effective.” – Click ...]]>
Fast Leader Show Podcast 38:24
237: Leslie Peters: Unleash your outrageous potential https://www.fastleader.net/lesliepeters/ Wed, 07 Aug 2019 06:45:34 +0000 https://www.fastleader.net/?p=14878 https://www.fastleader.net/lesliepeters/#respond https://www.fastleader.net/lesliepeters/feed/ 0 <p>Leslie Peters Show Notes Page Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility. Leslie was born in Albuquerque, NM when her dad was in the [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/lesliepeters/">237: Leslie Peters: Unleash your outrageous potential</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Leslie Peters Show Notes Page

Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility.

Leslie was born in Albuquerque, NM when her dad was in the Air Force there, but she spent most of her childhood in Nebraska. First in Omaha and then in a small town outside of Omaha (which is now a part of Omaha).

She describes Nebraska as a “good place to be from.” People are hard-working, thoughtful and as her mom describes it, “four-square with the world,” which means that they have strong opinions about right and wrong and they act from those values.

Leslie is the oldest child and the only girl in her family. Her dad traveled about 50 weeks a year so she was the “other grown-up” in her house for most of her life. Her two younger brothers would probably describe her as bossy. She would say that being bossy was what she needed to be to help her mom.

Being the oldest, the only girl and the “other grown-up” in her house taught Leslie to be responsible for everyone and everything – sometimes that serves her well and sometimes it doesn’t.

Having been responsible from an early age also gave Leslie the confidence to share her ideas in ways that help people feel safe in times of uncertainty and transition. Growing up in a small town taught her to take her big, (sometimes weird) ideas and translate them for people who don’t necessarily think in the same ways. That helps her give people access to new perspectives that can support them in new situations.

Leslie began her career in fundraising and administration for non-profit organizations, mostly focused in education. Through jobs ranging from Development Director to Executive Director to consultant, Leslie has been inside of organizations of all shapes and sizes from start-ups to legacy institutions trying to re-invent themselves.

For decades there has been a movement for non-profits to become more like businesses and Leslie has seen that happen. She believes, however, that for-profit organizations also have much to learn from non-profits about organizational purpose and connection.

She now finds herself speaking, training and facilitating for organizations in the for-profit and non-profit sectors and coaching individuals and teams as they seek to align their personal values with their behaviors and their team and organizational aspirations with their day-to-day actions.

Leslie is proud of how she has helped people discover and live into the best version of themselves.  Whether with her clients or with her family and friends, Leslie is always looking for ways to support those around her to become the best version of themselves. (While at the same time always working to become the best version of herself!)  Her greatest legacy though, is her daughter Grace, an artist, poet, writer, performer and thinker who brings joy and inspiration to everyone she meets.

Leslie is the author of Finding Time to Lead and lives in St. Louis, Missouri with her second husband Dan and his son Aidan and her daughter Grace.  Together they call themselves the GLAD Team because their initials spell GLAD (Grace, Leslie, Aidan and Dan).  Dan is a jazz guitarist and composer. Leslie and Dan lead workshops using music as a metaphor for leadership.  She also has a grown step-son and daughter-in-law from her first marriage who live in San Francisco.

Tweetable Quotes and Mentions

Listen to Leslie Peters to get over the hump on the @FastLeaderShow Click to Tweet 

“Being a leader is not something you do, it’s someone you are.” Click to Tweet  

“We’re all leading, all the time.” Click to Tweet

“You can’t actually know everything that everyone’s doing every minute, you have to understand the big picture.” Click to Tweet

“Do what I say and not what I do, is never effective.” Click to Tweet

“Whether I have direct reports or not, I’m always leading and influencing the people around me.” Click to Tweet

“We can’t always be waiting for people to come to us and do what they think they should do. We need to extend ourselves to them.” Click to Tweet

“It’s more expensive than its ever been to replace people because we need this deep knowledge of what’s happening on our industries.” Click to Tweet

“To raise above the noise, we need meaningful interactions.” Click to Tweet

“The space between our management and our leadership is that potential.” Click to Tweet

“People will grow to the level of their manager.” Click to Tweet

“In many ways we’re not encouraged to pursue self-development.” Click to Tweet

“Life is a quest and not a test.” Click to Tweet

“Managers don’t always have to have the answers, it’s the shift from knowing to understanding.” Click to Tweet

“Progress happens at the edges between where we are and where we want to go.” Click to Tweet

“What expectations do we have for ourselves that keep us from doing things versus having that sense of possibility.” Click to Tweet

“Divergent Thinking which is big and broad really supports a lot of the places we are now in terms of complexity.” Click to Tweet

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Hump to Get Over

Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility.

Advice for others

Relax and take a wider and longer view.

Holding her back from being an even better leader

Fear is always the thing that holds me back. Fear of the unknown, making a mistake and fear of disappointing people. Acknowledging it helps me move past it.

Best Leadership Advice

Be yourself everyone else is taken.

Secret to Success

Introspection and really good listening.

Best tools in business or life

Connecting with people and being genuinely curious about other people’s stories.

Recommended Reading

Finding Time to Lead: Seven Practices to Unleash Outrageous Potential

The Answer to How Is Yes: Acting on What Matters

Contacting Leslie Peters

LinkedIn: https://www.linkedin.com/in/leslie-peters-62980b25/

email: leslie [at] elementspartnership.com

Website: https://www.elementspartnership.com/

Resources and Show Mentions

Marketer as Philosopher

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 237: Leslie Peters: Unleash your outrageous potential appeared first on Fast Leader Show Podcast.

]]> Leslie Peters Show Notes Page Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility. Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility.
Leslie was born in Albuquerque, NM when her dad was in the Air Force there, but she spent most of her childhood in Nebraska. First in Omaha and then in a small town outside of Omaha (which is now a part of Omaha).
She describes Nebraska as a “good place to be from.” People are hard-working, thoughtful and as her mom describes it, “four-square with the world,” which means that they have strong opinions about right and wrong and they act from those values.
Leslie is the oldest child and the only girl in her family. Her dad traveled about 50 weeks a year so she was the “other grown-up” in her house for most of her life. Her two younger brothers would probably describe her as bossy. She would say that being bossy was what she needed to be to help her mom.
Being the oldest, the only girl and the “other grown-up” in her house taught Leslie to be responsible for everyone and everything – sometimes that serves her well and sometimes it doesn’t.
Having been responsible from an early age also gave Leslie the confidence to share her ideas in ways that help people feel safe in times of uncertainty and transition. Growing up in a small town taught her to take her big, (sometimes weird) ideas and translate them for people who don’t necessarily think in the same ways. That helps her give people access to new perspectives that can support them in new situations.
Leslie began her career in fundraising and administration for non-profit organizations, mostly focused in education. Through jobs ranging from Development Director to Executive Director to consultant, Leslie has been inside of organizations of all shapes and sizes from start-ups to legacy institutions trying to re-invent themselves.
For decades there has been a movement for non-profits to become more like businesses and Leslie has seen that happen. She believes, however, that for-profit organizations also have much to learn from non-profits about organizational purpose and connection.
She now finds herself speaking, training and facilitating for organizations in the for-profit and non-profit sectors and coaching individuals and teams as they seek to align their personal values with their behaviors and their team and organizational aspirations with their day-to-day actions.
Leslie is proud of how she has helped people discover and live into the best version of themselves.  Whether with her clients or with her family and friends, Leslie is always looking for ways to support those around her to become the best version of themselves. (While at the same time always working to become the best version of herself!)  Her greatest legacy though, is her daughter Grace, an artist, poet, writer, performer and thinker who brings joy and inspiration to everyone she meets.
Leslie is the author of Finding Time to Lead and lives in St. Louis, Missouri with her second husband Dan and his son Aidan and her daughter Grace.  Together they call themselves the GLAD Team because their initials spell GLAD (Grace, Leslie, Aidan and Dan).  Dan is a jazz guitarist and composer. Leslie and Dan lead workshops using music as a metaphor for leadership.  She also has a grown step-son and daughter-in-law from her first marriage who live in San Francisco.
Tweetable Quotes and Mentions
Listen to Leslie Peters to get over the hump on the @FastLeaderShowhttps://www.fastleader.net/?p=14860 https://www.fastleader.net/stevepacinelli/#respond https://www.fastleader.net/stevepacinelli/feed/ 0 <p>Steve Pacinelli Show Notes Page Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/stevepacinelli/">236: Steve Pacinelli: It’s the beginning of rehumanizing business</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Steve Pacinelli Show Notes Page

Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket when he learned to care more about people and less about the numbers.

Stephen Pacinelli (Steve) grew up in southeastern Pennsylvania with his Mom, Dad and two older sisters, Jennifer and Aimee. Jennifer, 9 years his senior, acted like another Mother figure for Steve. The relationship dynamic was less of an annoying sibling relationship and more of a mentor relationship. She would take Steve everywhere she went, and he loved spending time with her.

However, Aimee, 4 years his senior, fit the bill for good ol’ sibling strife…. in a good way. She taught Steve how to handle conflict in a mutually beneficial way which suited him well later on in life. Aimee was born in Korea and adopted by our family. One of the things that Steve remembers most from his childhood is the constant teasing she would receive for being different in a predominately white neighborhood. There were some important early lessons that Steve picked up on about people, their fears, compassion (or lack-there-of), and kindness.

From an early age, Steve was a salesperson, a marketer. He also had a love for magic and being on stage performing. This required constant trips into Philadelphia to the only magic shop, about 40 miles away, to hone his craft. Negotiating, marketing, and selling was key in getting his parents or sisters to make the trek, then spend hours at the store while he learned new tricks and bought new props.

Almost every job Steve had, from his teenage years straight through to adulthood, were sales jobs – sneakers, knives, cars, long-term care and finally software. Sales is similar to performing magic. You need a compelling story. You need to make someone believe something that they probably didn’t at the outset of the interaction. It needs to be mutually beneficial for both parties. It should be fun. Magic and sales require time devoted to the craft. Proper setup and preparation are crucial to a smooth process. Finally, you need to be in front of the right audience or it won’t be beneficial for either side.

Contrary to some beliefs, sales can be done in a kind, empathetic, and fearless manner. Those are also the qualities that he wants his kids to embody in anything they do. That’s what he wants to pass on to Grant, Owen, and Sophia, his three curious, silly, and loving children. Grant and Owen and 8-year-old identical twins and Sophia is 5. He resides in Downingtown, Pa with his amazing wife, Gretchen. He’s extremely proud of the little life they built out of love and happiness.

Tweetable Quotes and Mentions

Listen to @stevepacinelli of @bombbomb to get over the hump on the @FastLeaderShow Click to Tweet 

“Any interaction that ends with a “yes” or a “no” is a sale.” Click to Tweet

“We are conditioned to communicate face-to-face.” Click to Tweet  

“When the messenger is removed from the message the thrust behind the message is also removed.” Click to Tweet  

“If you are dealing with someone and any type of emotion, positive or negative is involved, that is a perfect opportunity for sending them a video.” Click to Tweet 

“Negative news or bad information or an apology is done so much better through video.” Click to Tweet  

“It’s scientifically proven that bad news takes longer to process.” Click to Tweet  

“Almost every person communicates better face-to-face because you’ve been doing it from the moment you were born.” Click to Tweet  

“Your imperfections are your perfections.” Click to Tweet  

“You are the differentiator and video is a mechanism that gets you face-to-face with more people, more often.” Click to Tweet  

“If you don’t have a great message video isn’t going to help you.” Click to Tweet

“The human brain has a need for completion.” Click to Tweet  

“Show people that you care first and listen, shut up.” Click to Tweet  

“The more curious people are the more motivated they are.” Click to Tweet  

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Hump to Get Over

Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket when he learned to care more about people and less about the numbers.

Advice for others

Overcome your fears and push through.

Holding him back from being an even better leader

I need to spend more time on developing my leadership skills.

Best Leadership Advice

Show people that you care first and listen, shut up.

Secret to Success

I have a curiosity that drives my passion.

Best tools in business or life

Zoom

Recommended Reading

Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience

Pre-Suasion: A Revolutionary Way to Influence and Persuade

Influence: The Psychology of Persuasion, Revised Edition

Thinking, Fast and Slow

Contacting Steve Pacinelli

LinkedIn: https://www.linkedin.com/in/stephenpacinelli/

Twitter: https://twitter.com/stevepacinelli

Facebook: https://www.facebook.com/steve.pacinelli

Resources and Show Mentions

Marketer as Philosopher

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 236: Steve Pacinelli: It’s the beginning of rehumanizing business appeared first on Fast Leader Show Podcast.

]]> Steve Pacinelli Show Notes Page Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket when he learned to care more about people and less about the numbers.
Stephen Pacinelli (Steve) grew up in southeastern Pennsylvania with his Mom, Dad and two older sisters, Jennifer and Aimee. Jennifer, 9 years his senior, acted like another Mother figure for Steve. The relationship dynamic was less of an annoying sibling relationship and more of a mentor relationship. She would take Steve everywhere she went, and he loved spending time with her.
However, Aimee, 4 years his senior, fit the bill for good ol’ sibling strife…. in a good way. She taught Steve how to handle conflict in a mutually beneficial way which suited him well later on in life. Aimee was born in Korea and adopted by our family. One of the things that Steve remembers most from his childhood is the constant teasing she would receive for being different in a predominately white neighborhood. There were some important early lessons that Steve picked up on about people, their fears, compassion (or lack-there-of), and kindness.
From an early age, Steve was a salesperson, a marketer. He also had a love for magic and being on stage performing. This required constant trips into Philadelphia to the only magic shop, about 40 miles away, to hone his craft. Negotiating, marketing, and selling was key in getting his parents or sisters to make the trek, then spend hours at the store while he learned new tricks and bought new props.
Almost every job Steve had, from his teenage years straight through to adulthood, were sales jobs – sneakers, knives, cars, long-term care and finally software. Sales is similar to performing magic. You need a compelling story. You need to make someone believe something that they probably didn’t at the outset of the interaction. It needs to be mutually beneficial for both parties. It should be fun. Magic and sales require time devoted to the craft. Proper setup and preparation are crucial to a smooth process. Finally, you need to be in front of the right audience or it won’t be beneficial for either side.
Contrary to some beliefs, sales can be done in a kind, empathetic, and fearless manner. Those are also the qualities that he wants his kids to embody in anything they do. That’s what he wants to pass on to Grant, Owen, and Sophia, his three curious, silly, and loving children. Grant and Owen and 8-year-old identical twins and Sophia is 5. He resides in Downingtown, Pa with his amazing wife, Gretchen. He’s extremely proud of the little life they built out of love and happiness.
Tweetable Quotes and Mentions
Listen to @stevepacinelli of @bombbomb to get over the hump on the @FastLeaderShowClick to Tweet 
“Any interaction that ends with a “yes” or a “no” is a sale.” – Click to Tweet
]]>
Fast Leader Show Podcast 43:42 235: Chris Duffey: Human imagination is the limitation for AI https://www.fastleader.net/chrisduffey/ Wed, 24 Jul 2019 07:08:24 +0000 https://www.fastleader.net/?p=14834 https://www.fastleader.net/chrisduffey/#respond https://www.fastleader.net/chrisduffey/feed/ 0 <p>Chris Duffey Show Notes Page Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/chrisduffey/">235: Chris Duffey: Human imagination is the limitation for AI</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Chris Duffey Show Notes Page

Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a blank page.

Chris was born and raised in Milwaukee Wisconsin. Chris is the son and creative product of two teachers and the younger brother to a sister who is now a professor. Chris has always felt most comfortable at the intersection of human creativity and technology. Chris now spear-heads Adobe’s Creative Cloud strategic development partnerships across the Creative enterprise space.

Chris’ keynotes have received over 50+ million impressions. His sessions have been reported around the world including Access Hollywood, Extra, Ok Magazine, Hello, People, Daily Mail and Euro News.

In addition, Chris and his work has been featured by more than 100 global media outlets, including the Wall Street Journal, The Economist, Inc., Adweek, Adage, Cheddar, The Guardian, The Mirror, The Drum, Campaign, CMO.com, NYPost, Business Insider… and profiled by Google, McKinsey and Wharton in their digital marketing book. Chris also serves on Rutgers University Data Advisory Board and The Board of Directors for Association of National Advertisers NY.

Prior to Adobe Chris was an Award-Winning Executive Creative Director, Noted Speaker, Author and AI & Mobile Technologist. Chris has been featured by Business Insider, and Yahoo as one of “The industry’s leaders on the top issues, challenges and opportunities in the fast-changing world of mobile marketing.” Chris has been a creative consultant with over 35 advertising agencies across the major global holding companies: WPP, IPG, Havas, Omnicom, Publicis and MDC, having worked across every major industry vertical. Chris is the best-selling author of Superhuman Innovation: The world’s first book co-authored by AI about AI.

Chris Duffey has spoken around the world at the leading thought leadership conferences such as being a 5-times Cannes Lion speaker. In 2019 he spoke with IBM on the Future of Creativity. In 2018, he co-presented with Microsoft on the relationship of Human and Machine. In 2017, Chris spoke at Cannes Innovation about Artificial Intelligence Enhanced Creativity. He has also shared the stage with Kim Kardashian at Cannes Lion, speaking on connecting with audiences via mobile gaming. And for the inaugural Cannes Lion Health Festival, Chris co-chaired with Google for the keynote on future trends in mobile marketing.

Chris lives in NYC, when he is not chasing the next innovation, Chris is chasing his two daughters with his wife in Central Park.

Tweetable Quotes and Mentions

Listen to @DuffeyChris to get over the hump on the @FastLeaderShow Click to Tweet 

“What happens when you bring and amplify human creativity with the latest and greatest technology?” Click to Tweet  

“AI is one of the biggest technologies our generation will ever see.” Click to Tweet  

“From a super intelligence standpoint there’s three layers of AI.” Click to Tweet  

“When we talk about modern day AI, by all known accounts we’re talking about narrow intelligence.” Click to Tweet  

“Sometimes when you stand up for your values you have short-term loss.” Click to Tweet  

“Computational Creativity is the ability to combine human creativity with AI for great personalized experiences at scale.” Click to Tweet  

“From a change management mindset standpoint, people quickly understand that it’s not human versus machine, it’s actually human plus machine.” Click to Tweet  

“The first step is to identify what do humans do well and what do machines do well.” Click to Tweet  

“Creativity is now well beyond a monologue, it’s a dialogue.” Click to Tweet  

“You get rich and innovative ideas when you bring in multiple teams and disciplines together.” Click to Tweet  

“At the end of the day it’s about the customer and putting the human first.” Click to Tweet  

“How can AI assist in creating speed, understanding, performance, efficiencies, and results?” Click to Tweet  

“The only limitation with AI is human imagination.” Click to Tweet  

“The end result is not about AI. The end result is about creating great experiences.” Click to Tweet  

“AI can help amplify and accelerate the creation of great experiences at scale.” Click to Tweet  

“The roadmap is simple, have a brand purpose, create great experiences and then leverage AI to create those experiences.” Click to Tweet  

“We have the opportunity to create a better world by leveraging innovation, creativity, and technology.” Click to Tweet  

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Hump to Get Over

Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a blank page.

Advice for others

Have the courage to innovate, create new ideas, and to make the world a better place.

Holding him back from being an even better leader

Imagination. Be brave, be courageous and go for it.

Best Leadership Advice

Find a way or make a way.

Secret to Success

Finding technologies to achieve business goals.

Best tools in business or life

Artificial intelligence is the power tool.

Recommended Reading

Superhuman Innovation: Transforming Business with Artificial Intelligence (Kogan Page Inspire)

Made to Stick: Why Some Ideas Survive and Others Die

Contacting Chris Duffey

LinkedIn: https://www.linkedin.com/in/chrisduffeycreativeai/

Twitter: https://twitter.com/DuffeyChris

Website: http://www.chrisduffey.ai

Instagram: https://www.instagram.com/superhumaninnovation/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

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  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
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  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 235: Chris Duffey: Human imagination is the limitation for AI appeared first on Fast Leader Show Podcast.

]]>
Chris Duffey Show Notes Page Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a blank page.
Chris was born and raised in Milwaukee Wisconsin. Chris is the son and creative product of two teachers and the younger brother to a sister who is now a professor. Chris has always felt most comfortable at the intersection of human creativity and technology. Chris now spear-heads Adobe’s Creative Cloud strategic development partnerships across the Creative enterprise space.
Chris’ keynotes have received over 50+ million impressions. His sessions have been reported around the world including Access Hollywood, Extra, Ok Magazine, Hello, People, Daily Mail and Euro News.
In addition, Chris and his work has been featured by more than 100 global media outlets, including the Wall Street Journal, The Economist, Inc., Adweek, Adage, Cheddar, The Guardian, The Mirror, The Drum, Campaign, CMO.com, NYPost, Business Insider… and profiled by Google, McKinsey and Wharton in their digital marketing book. Chris also serves on Rutgers University Data Advisory Board and The Board of Directors for Association of National Advertisers NY.
Prior to Adobe Chris was an Award-Winning Executive Creative Director, Noted Speaker, Author and AI & Mobile Technologist. Chris has been featured by Business Insider, and Yahoo as one of “The industry’s leaders on the top issues, challenges and opportunities in the fast-changing world of mobile marketing.” Chris has been a creative consultant with over 35 advertising agencies across the major global holding companies: WPP, IPG, Havas, Omnicom, Publicis and MDC, having worked across every major industry vertical. Chris is the best-selling author of Superhuman Innovation: The world’s first book co-authored by AI about AI.
Chris Duffey has spoken around the world at the leading thought leadership conferences such as being a 5-times Cannes Lion speaker. In 2019 he spoke with IBM on the Future of Creativity. In 2018, he co-presented with Microsoft on the relationship of Human and Machine. In 2017, Chris spoke at Cannes Innovation about Artificial Intelligence Enhanced Creativity. He has also shared the stage with Kim Kardashian at Cannes Lion, speaking on connecting with audiences via mobile gaming. And for the inaugural Cannes Lion Health Festival, Chris co-chaired with Google for the keynote on future trends in mobile marketing.
Chris lives in NYC, when he is not chasing the next innovation, Chris is chasing his two daughters with his wife in Central Park.
Tweetable Quotes and Mentions
Listen to @DuffeyChris to get over the hump on the @FastLeaderShowClick to Tweet 
“What happens when you bring and amplify human creativity with the latest and greatest technology?” – Click to Tweet  
“AI is one of the biggest technologies our generation ...]]>
Fast Leader Show Podcast 29:56
234: Claudette Rowley: I was born believing in potential https://www.fastleader.net/claudetterowley/ Wed, 17 Jul 2019 06:20:23 +0000 https://www.fastleader.net/?p=14810 https://www.fastleader.net/claudetterowley/#respond https://www.fastleader.net/claudetterowley/feed/ 0 <p>Claudette Rowley Show Notes Page Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance. Claudette was born in Indiana and raised in the suburbs of [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/claudetterowley/">234: Claudette Rowley: I was born believing in potential</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Claudette Rowley Show Notes Page

Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance.

Claudette was born in Indiana and raised in the suburbs of Detroit, Michigan. She grew up with two younger sisters and attended the University of Michigan.

Growing up, she was a keen observer of human dynamics and how those dynamics influenced people. In her 20’s, she had two jobs that set the stage for much of her career. The first organization had a great culture and she noticed how her creativity, innovation, and confidence increased in this culture.

Then she moved to another organization with a toxic culture. There she noticed how her confidence dipped and how much time she spent handling office politics.

Claudette’s background includes experience working with technology companies such as Medtronic, Cell Signaling Technology, and Reveal Imaging, educational institutions such as Boston University School of Law and MIT, as well as non-profit organizations, and small businesses.

For the almost 20 years, she has consulted, trained and coached executive leaders and teams at Fortune 500 companies, small businesses, higher education, and start-ups to create a pro-active and innovative workplace culture that delivers outstanding results throughout all areas of an organization.

Claudette is the creator of the Cultural Brilliance System™ and hosts a globally syndicated radio show. She also teaches a course on culture and communication at Northeastern University and is the author of the Amazon best-selling book Cultural Brilliance: The DNA of Organizational Excellence.

She lives in the Greater Boston area and is married with a 16 year-old son, 17 year-old step daughter, and 21 year-old step son.

Tweetable Quotes and Mentions

Listen to @RowleyClaudette to get over the hump on the @FastLeaderShowClick to Tweet 

“There is a way to actually observe your own culture.” Click to Tweet  

“Most of us need positive feedback to feel motivated and appreciated.” Click to Tweet  

“A lot of organizations make a mistake of only giving critical feedback.” Click to Tweet  

“Leaders that say they are going to move forward on a problem but don’t, disengaged a group of people.” Click to Tweet  

“We all do have blind spots, when you hear it, consider it.” Click to Tweet  

“There’s so much value in creating a relationship where people could give you feedback.” Click to Tweet  

“What kind of culture do you have and how does it really operate?” Click to Tweet  

“Almost all cultures in organizations have brilliance.” Click to Tweet  

“We need to pull together all these threads of what’s going well and harness them.” Click to Tweet  

“To get to brilliance it may require that people be more accountable.” Click to Tweet  

“There’s no circumstance where I’ve seen gossip be a good thing.” Click to Tweet  

“Culture will not allow a strategy that’s not aligned.” Click to Tweet  

“If we change the culture of business we can make a huge impact on the world.” Click to Tweet  

“If you trust yourself you can do almost anything.” Click to Tweet  

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Hump to Get Over

Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance.

Advice for others

Trust yourself.

Holding her back from being an even better leader

I’m spread a bit too thin.

Best Leadership Advice

Rest yourself.

Secret to Success

Listening very carefully and closely

Best tools in business or life

Telling the truth.

Recommended Reading

Cultural Brilliance: The DNA of Organizational Excellence

Callings: Finding and Following an Authentic Life

Contacting Claudette Rowley

LinkedIn: https://www.linkedin.com/in/claudette-rowley-1ba268/

Twitter: https://twitter.com/RowleyClaudette

Website: https://culturalbrilliance.com/

email: claudette [at] culturalbrilliance.com

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 234: Claudette Rowley: I was born believing in potential appeared first on Fast Leader Show Podcast.

]]>
Claudette Rowley Show Notes Page Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural bri... Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance.
Claudette was born in Indiana and raised in the suburbs of Detroit, Michigan. She grew up with two younger sisters and attended the University of Michigan.
Growing up, she was a keen observer of human dynamics and how those dynamics influenced people. In her 20’s, she had two jobs that set the stage for much of her career. The first organization had a great culture and she noticed how her creativity, innovation, and confidence increased in this culture.
Then she moved to another organization with a toxic culture. There she noticed how her confidence dipped and how much time she spent handling office politics.
Claudette’s background includes experience working with technology companies such as Medtronic, Cell Signaling Technology, and Reveal Imaging, educational institutions such as Boston University School of Law and MIT, as well as non-profit organizations, and small businesses.
For the almost 20 years, she has consulted, trained and coached executive leaders and teams at Fortune 500 companies, small businesses, higher education, and start-ups to create a pro-active and innovative workplace culture that delivers outstanding results throughout all areas of an organization.
Claudette is the creator of the Cultural Brilliance System™ and hosts a globally syndicated radio show. She also teaches a course on culture and communication at Northeastern University and is the author of the Amazon best-selling book Cultural Brilliance: The DNA of Organizational Excellence.
She lives in the Greater Boston area and is married with a 16 year-old son, 17 year-old step daughter, and 21 year-old step son.
Tweetable Quotes and Mentions
Listen to @RowleyClaudette to get over the hump on the @FastLeaderShowClick to Tweet 
“There is a way to actually observe your own culture.” – Click to Tweet  
“Most of us need positive feedback to feel motivated and appreciated.” – Click to Tweet  
“A lot of organizations make a mistake of only giving critical feedback.” – Click to Tweet  
“Leaders that say they are going to move forward on a problem but don’t, disengaged a group of people.” – https://www.fastleader.net/?p=14803 https://www.fastleader.net/nicolajsiggelkow/#respond https://www.fastleader.net/nicolajsiggelkow/feed/ 0 <p>Nicolaj Siggelkow Show Notes Page Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments. Nicolaj Siggelkow is the David M. Knott Professor of Management at the Wharton School, [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/nicolajsiggelkow/">233: Nicolaj Siggelkow: We asked the customer to stitch experiences</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Nicolaj Siggelkow Show Notes Page

Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.

Nicolaj Siggelkow is the David M. Knott Professor of Management at the Wharton School, University of Pennsylvania. He is a Co-Director of the Mack Institute for Innovation Management and the former Department Chair of Wharton’s Management Department. He studied Economics at Stanford University and received a Ph.D. in Business Economics from Harvard University. As recognition of his groundbreaking research on strategy, Nicolaj has been elected as a Fellow of the Strategic Management Society, the leading association of strategy researchers around the world.

He has been the recipient of more than 30 MBA and Undergraduate Excellence in Teaching Awards, including the Lindback Foundation Distinguished Teaching Award, the highest teaching award of the University of Pennsylvania, and the Helen Kardon Moss Anvil Teaching Award, the highest teaching award of Wharton.

Professor Siggelkow is the Academic Director of several open enrollment executive education programs at Wharton and has been involved in many custom programs for organizations, teaching strategy and managerial decision making. He has run strategy workshops for small organizations to Fortune 500 firms, helping them develop and analyze their strategies.

He has developed the on-line course “Business Strategy from Wharton: Competitive Advantage” and is the co-host of the weekly Sirius Radio show “Mastering Innovation.” And he’s the co-author of Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage.

Tweetable Quotes and Mentions

Listen to @nicsiggelkow to get over the hump on the @FastLeaderShowClick to Tweet 

“Rather than waiting for a customer to come to me for their particular need, can I anticipate the need?” Click to Tweet

“There’s a natural trade-off between how much value I provide to a customer and the cost it takes.” Click to Tweet

“What drives the happiness of your customers?” Click to Tweet

“The customer has to first become aware of the need they have.” Click to Tweet

“Different customers will have different preferences on how they want to interact with you as an organization.” Click to Tweet

“Companies will have to create an array of different customer experiences.” Click to Tweet

“Connected strategies are fundamentally about understanding customer needs.” Click to Tweet

“Connected strategies quite often runs exactly at the border of magic and creepy.” Click to Tweet

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Hump to Get Over

Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.

Advice for others

Taylor the way you communicate with other people.

Holding him back from being an even better leader

I’m not very good at delegating.

Best Leadership Advice

Surround yourself with people that are smarter than you are.

Secret to Success

I’m a really good planner.

Best tools in business or life

My calendar.

Recommended Reading

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

Cryptonomicon

Fall; or, Dodge in Hell: A Novel

Contacting Nicolaj Siggelkow

LinkedIn: https://www.linkedin.com/in/nicolajsiggelkow/

Twitter: https://twitter.com/nicsiggelkow

Website: https://nicolajsiggelkow.com/

Website: https://connected-strategy.com/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 233: Nicolaj Siggelkow: We asked the customer to stitch experiences appeared first on Fast Leader Show Podcast.

]]> Nicolaj Siggelkow Show Notes Page Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their... Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.
Nicolaj Siggelkow is the David M. Knott Professor of Management at the Wharton School, University of Pennsylvania. He is a Co-Director of the Mack Institute for Innovation Management and the former Department Chair of Wharton’s Management Department. He studied Economics at Stanford University and received a Ph.D. in Business Economics from Harvard University. As recognition of his groundbreaking research on strategy, Nicolaj has been elected as a Fellow of the Strategic Management Society, the leading association of strategy researchers around the world.
He has been the recipient of more than 30 MBA and Undergraduate Excellence in Teaching Awards, including the Lindback Foundation Distinguished Teaching Award, the highest teaching award of the University of Pennsylvania, and the Helen Kardon Moss Anvil Teaching Award, the highest teaching award of Wharton.
Professor Siggelkow is the Academic Director of several open enrollment executive education programs at Wharton and has been involved in many custom programs for organizations, teaching strategy and managerial decision making. He has run strategy workshops for small organizations to Fortune 500 firms, helping them develop and analyze their strategies.
He has developed the on-line course “Business Strategy from Wharton: Competitive Advantage” and is the co-host of the weekly Sirius Radio show “Mastering Innovation.” And he’s the co-author of Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage.
Tweetable Quotes and Mentions
Listen to @nicsiggelkow to get over the hump on the @FastLeaderShowClick to Tweet 
“Rather than waiting for a customer to come to me for their particular need, can I anticipate the need?” – Click to Tweet
“There’s a natural trade-off between how much value I provide to a customer and the cost it takes.” – Click to Tweet
“What drives the happiness of your customers?” – Click to Tweet
“The customer has to first become aware of the need they have.” – https://www.fastleader.net/?p=14783 https://www.fastleader.net/johnngo/#respond https://www.fastleader.net/johnngo/feed/ 0 <p>John Ngo Show Notes Page John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation. John Ngo [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/johnngo/">232: John Ngo: Finding what customers want today</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> John Ngo Show Notes Page

John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.

John Ngo was raised in the small town of Menno, with a population of about 800.  Menno is about an hour from Sioux Falls in the South Eastern part of the state. Along with his family, including one older sister, his parents and maternal grandfather, they all had fled the war-torn country of Vietnam in the late 1970’s. His family sought refuge, in Laos, Cambodia and eventually Thailand, where John was born. During this era, many Vietnamese refugees and their families were being held in reeducation camps and waiting for political refugee status in nations that would accept them. Others were being sponsored by organizations in the United States and other countries, and John’s family was one of those sponsored by a Lutheran Church group in Menno South Dakota.

His parents realized quite quickly that unless agriculture or an associated career was what they or their children wanted to do, that opportunities would lie outside of South Dakota. In 1985, the family relocated to the San Francisco Bay Area, and eventually ending up in San Jose, CA.  This was a fortunate circumstance, as San Jose had become a larger melting pot of Vietnamese refugees who had fled the war during that era, and till this day has one of the highest population densities of Vietnamese people. It was also quickly becoming a hub for technology, innovation and growth. It is here that John realized the opportunities were limitless.

John is known for being very direct, and honest, calm and adaptable. His broad background includes, work as a First Responder (EMS), Healthcare Management (UCSF, Stanford), Community Benefit and non-profit work and leading projects in Sports and Technology. John has developed new business lines, turned around underperforming organizations, advocated for improved work cultures, and holding organizations accountable for community benefit.

John currently works in Customer Experience Management at Sun Basket, the leading Healthy Meal Kit company, providing quality, delicious, healthy meals. He also leads a team of professionals who oversee the Mobile App Experience at Levi’s Stadium and works closely with the San Francisco 49er’s Data Analytics and Business Strategy team to ensure the greatest fan experience in all of sports.  He is also Executive Director of a non-profit called Rooms That Rock 4 Chemo, which serves to improve the environments of others who are experiencing difficult life circumstances.

John lives in the San Francisco Bay Area, has three amazing kids, 24, 16, and 14 years of age.  All Boys!

Tweetable Quotes and Mentions

Listen to @surferngo to get over the hump on the @FastLeaderShow Click to Tweet

“The relationship is what builds customer loyalty and brand loyalty.” Click to Tweet

“You’re consistently having to learn from customer interactions and experience to adapt.” Click to Tweet

“A lot of individuals are setup for failure and don’t even know it.” Click to Tweet

“We always want to hit the apex of performance and productivity.” Click to Tweet

“Your entire evolution is a constant learning process.” Click to Tweet

“Learning and leadership are always inseparable.” Click to Tweet

“The day you stop trying to learn is the day you stop being a good leader.” Click to Tweet

“It’s not what we do today, it’s what we leave for tomorrow.” Click to Tweet

“Never stop learning, never stop believing and never stop working.” Click to Tweet

Get Your Updates & Offers

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100% Privacy. We don't spam.

Hump to Get Over

John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.

Advice for others

Speak with people and not to people.

Holding him back from being an even better leader

There’s only 24 hours in an day and I need more.

Best Leadership Advice

Never stop learning, never stop believing and never stop working.

Secret to Success

I have an incredible patience level but I am extremely calm.

Best tools in business or life

The people around me.

Recommended Reading

The Art of Communicating

Contacting John Ngo

LinkedIn: https://www.linkedin.com/in/jdngo/

email: surferngo [at] icloud.com

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 232: John Ngo: Finding what customers want today appeared first on Fast Leader Show Podcast.

]]> John Ngo Show Notes Page John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in th... John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.
John Ngo was raised in the small town of Menno, with a population of about 800.  Menno is about an hour from Sioux Falls in the South Eastern part of the state. Along with his family, including one older sister, his parents and maternal grandfather, they all had fled the war-torn country of Vietnam in the late 1970’s. His family sought refuge, in Laos, Cambodia and eventually Thailand, where John was born. During this era, many Vietnamese refugees and their families were being held in reeducation camps and waiting for political refugee status in nations that would accept them. Others were being sponsored by organizations in the United States and other countries, and John’s family was one of those sponsored by a Lutheran Church group in Menno South Dakota.
His parents realized quite quickly that unless agriculture or an associated career was what they or their children wanted to do, that opportunities would lie outside of South Dakota. In 1985, the family relocated to the San Francisco Bay Area, and eventually ending up in San Jose, CA.  This was a fortunate circumstance, as San Jose had become a larger melting pot of Vietnamese refugees who had fled the war during that era, and till this day has one of the highest population densities of Vietnamese people. It was also quickly becoming a hub for technology, innovation and growth. It is here that John realized the opportunities were limitless.
John is known for being very direct, and honest, calm and adaptable. His broad background includes, work as a First Responder (EMS), Healthcare Management (UCSF, Stanford), Community Benefit and non-profit work and leading projects in Sports and Technology. John has developed new business lines, turned around underperforming organizations, advocated for improved work cultures, and holding organizations accountable for community benefit.
John currently works in Customer Experience Management at Sun Basket, the leading Healthy Meal Kit company, providing quality, delicious, healthy meals. He also leads a team of professionals who oversee the Mobile App Experience at Levi’s Stadium and works closely with the San Francisco 49er’s Data Analytics and Business Strategy team to ensure the greatest fan experience in all of sports.  He is also Executive Director of a non-profit called Rooms That Rock 4 Chemo, which serves to improve the environments of others who are experiencing difficult life circumstances.
John lives in the San Francisco Bay Area, has three amazing kids, 24, 16, and 14 years of age.  All Boys!
Tweetable Quotes and Mentions
Listen to @surferngo to get over the hump on the @FastLeaderShowClick to Tweet
“The relationship is what builds customer loyalty and brand loyalty.” – Click to Tweet
“You’re consistently having to learn from customer interactions and experience to adapt.” – https://www.fastleader.net/?p=14748 https://www.fastleader.net/jimharter/#respond https://www.fastleader.net/jimharter/feed/ 0 <p>Jim Harter Show Notes Page Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce. Jim was born in Iowa and has lived in the Midwest his entire [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/jimharter/">231: Jim Harter: Don’t focus on my weaknesses</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Jim Harter Show Notes Page

Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce.

Jim was born in Iowa and has lived in the Midwest his entire life, nearly all in Nebraska. Jim is the second oldest of six siblings—one older brother, one younger and three younger sisters.

His parents both grew up in central Nebraska and moved the family back to Nebraska from Iowa as Jim was entering 3rd grade to a town about with 3,000 residents called Aurora.  He went to middle and high school in another small town called the “Cowboy Capital”—Ogallala, Nebraska.

His Grandfather was a local Sheriff in central Nebraska and father, a Marine Corp veteran, was mayor for many years. Jim learned valuable lessons from his parents and grandparents that would later influence his chosen profession—for one, they were all different and had different things to teach.  Some lessons included: the importance of understanding each person, their past and current situation—this planted some seeds for an interest in studying people. The importance of community service and leadership. The importance of having an unpretentious down to earth approach. And the importance of positivity and hard work. His persistent Grandma is 96 years old and going strong!

Jim worked through high school—washing dishes at a local restaurant and then a cook. After high school graduation, he enrolled at the University of Nebraska. Had many jobs during college—ranging from hauling gas to local farmers, changing oil in cars, throwing hail bails and hauling irrigation pipe on relatives’ farms.

Jim completed the first college degree in his family, in business administration in 1986.

During the last year of his bachelor’s degree, he had a fortuitous turn of events. He signed up for several internships to gain some hands-on work experience. One of the internships was with an organization called Selection Research, Inc.—a family owned research organization started by Don Clifton, later named the father of strengths-based psychology by the American Psychological Association. This internship led to an invitation to work with Don and colleagues on personnel research—studying the innate talent of top performers in many different types of jobs and the study of productive work environments.  Jim was then inspired to expand his skills and completed his masters and PhD in psychological measurement while working full-time at SRI, which later merged with and took on the name of Gallup.

Jim is now the Chief Scientist, Workplace for Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. He is the bestselling author of 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements and the co-author of It’s the Manager with Gallup’s Chairman and CEO, Jim Clifton.

Jim and his wife RaLinda live in the Omaha Nebraska area and have two grown sons—Joe and Sam. RaLinda and Joe also work at Gallup. Sam is completing his degree. The family loves sports and has had a chance to travel a lot together over the years.

Tweetable Quotes and Mentions

Listen to @Gallup’s Jim Harter to get over the hump on the @FastLeaderShow – Click to Tweet

“The science of management has advanced significantly in recent decades.” Click to Tweet

“We know a lot about what should be done, but when it comes down to it, it’s not getting applied on a daily basis.” Click to Tweet

“Well intentioned systems have been put in place over time, but we haven’t taken into account human nature.” Click to Tweet

“We’ve got to think about human nature when we’re trying to apply these principles.” Click to Tweet

“Today’s worker is demanding a culture shift from boss to coach.” Click to Tweet

“Culture is built locally.” Click to Tweet

“The manager’s own engagement affects the engagement of the team.” Click to Tweet

“The key to building a productive culture, starts with the manager endorsing it.” Click to Tweet

“The importance of the manager and the complexity of management is even greater.” Click to Tweet

“Managers have to be very purposeful about connecting people.” Click to Tweet

“Half of it is who you pick to be your leaders and the other half of it is how you develop them.” Click to Tweet

“How we get things done is through people and through managers who really become experts at individualizing.” Click to Tweet

“It seems complicated that we’ve got to individualize, but it’s not so complicated if we get the right people managing them who think in terms of individual differences.” Click to Tweet

“Everybody at some point in time is going to leave an organization and I think we need to be thoughtful about how that happens.” Click to Tweet

“What happens in an organization goes external very quickly, so the employment brand is really your real culture.” Click to Tweet

“When people leave what do they say about you?” Click to Tweet

“We need to change the mentality from getting work done through people to getting people done through work.” Click to Tweet

“As managers, we have to think about how we’re very intentional about becoming an expert first on who that person is and develop them through who they are.” Click to Tweet

“We need to expect everybody to be thinking about how they develop people around them by using their own strengths.” Click to Tweet

“An organization that is thriving in the future, it will be one where everybody is participating in leading change.” Click to Tweet

“The principles that go into a good engagement metric have to be filtered into the learning development, performance management, everything that’s happening continuously.” Click to Tweet

“Simplify what you present to people. Get down to the core essence.” Click to Tweet

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Hump to Get Over

Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce.

Advice for others

Simplify what you present to people. Get down to the core essence.

Holding him back from being an even better leader

Continuing to figure out what I do best.

Best Leadership Advice

Know yourself first and be authentic to yourself.

Secret to Success

The team I work with.

Best tools in business or life

I keep lists. Develop list and check off accomplishments.

Recommended Reading

It’s the Manager: Gallup finds the quality of managers and team leaders is the single biggest factor in your organization’s long-term success.

The Maslow Business Reader

Contacting Jim Harter

Website: https://www.gallup.com/home.aspx

Twitter: http://bit.ly/2RwI6oP

LinkedIn: https://www.linkedin.com/in/jkharter/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

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  2. Search the iTunes store for “Fast Leader Show”
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The post 231: Jim Harter: Don’t focus on my weaknesses appeared first on Fast Leader Show Podcast.

]]> Jim Harter Show Notes Page Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce... Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce.
Jim was born in Iowa and has lived in the Midwest his entire life, nearly all in Nebraska. Jim is the second oldest of six siblings—one older brother, one younger and three younger sisters.
His parents both grew up in central Nebraska and moved the family back to Nebraska from Iowa as Jim was entering 3rd grade to a town about with 3,000 residents called Aurora.  He went to middle and high school in another small town called the “Cowboy Capital”—Ogallala, Nebraska.
His Grandfather was a local Sheriff in central Nebraska and father, a Marine Corp veteran, was mayor for many years. Jim learned valuable lessons from his parents and grandparents that would later influence his chosen profession—for one, they were all different and had different things to teach.  Some lessons included: the importance of understanding each person, their past and current situation—this planted some seeds for an interest in studying people. The importance of community service and leadership. The importance of having an unpretentious down to earth approach. And the importance of positivity and hard work. His persistent Grandma is 96 years old and going strong!
Jim worked through high school—washing dishes at a local restaurant and then a cook. After high school graduation, he enrolled at the University of Nebraska. Had many jobs during college—ranging from hauling gas to local farmers, changing oil in cars, throwing hail bails and hauling irrigation pipe on relatives’ farms.
Jim completed the first college degree in his family, in business administration in 1986.
During the last year of his bachelor’s degree, he had a fortuitous turn of events. He signed up for several internships to gain some hands-on work experience. One of the internships was with an organization called Selection Research, Inc.—a family owned research organization started by Don Clifton, later named the father of strengths-based psychology by the American Psychological Association. This internship led to an invitation to work with Don and colleagues on personnel research—studying the innate talent of top performers in many different types of jobs and the study of productive work environments.  Jim was then inspired to expand his skills and completed his masters and PhD in psychological measurement while working full-time at SRI, which later merged with and took on the name of Gallup.
Jim is now the Chief Scientist, Workplace for Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. He is the bestselling author of 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements and the co-author of It’s the Manager with Gallup’s Chairman and CEO, Jim Clifton.
Jim and his wife RaLinda live in the Omaha Nebraska area and have two grown sons—Joe and Sam. RaLinda and Joe also work at Gallup. Sam is completing his degree. The family loves sports and has had a chance to travel a lot together over the years.
Tweetable Quotes and Mentions
Listen to @Gallup’s Jim Harter to get over the hump on the @FastLeaderShow – https://www.fastleader.net/?p=14720 https://www.fastleader.net/leecolan/#comments https://www.fastleader.net/leecolan/feed/ 1 <p>Lee Colan Show Notes Page Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/leecolan/">230: Lee Colan: A coaching opportunity for me</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Lee Colan Show Notes Page

Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight in helping others be more positive coaches.

Lee was born in Franklin Square, New York a suburban community on Long Island.  When he was seven, his family like many families at that time migrated to the southern tip of Long Island known as Fort Lauderdale, Florida.  There he developed a love for sports, particularly football and basketball. Later he would come to more fully appreciate the discipline and lessons gleaned from participating in team sports.

Lee was blessed with a stable, unconditionally loving family. He was the youngest of three children with a sister three years older and a brother 15 years older…. so Lee was clearly a late in life surprise for his parents!

Lee’s parents were part of the Greatest Generation, so hard work, education and caring for others were core values. His mother was a book keeper and his father was a commercial artist, so Lee inherited equal parts of analytical and creative skills. He also had five educators in his extended family which infused Lee with a desire to train and educate even if not in a traditional school classroom.

Lee held various corporate leadership roles with American Airlines, Sandoz (Novartis) and FoxMeyer (McKesson). He was a consultant with two premier firms: Booz, Allen & Hamilton and Mercer earlier in his career. His last corporate post was as Vice President for Physician Reliance Network, one of the fastest growing NASDAQ companies at the time.

He co-founded The L Group, Inc., a management consulting firm focused on leadership, in 1999. His business partner for the past 20 years and co-author of the last six books is also his wife of 32 years.

In addition to serving his clients, writing and speaking, Lee also serves on the Board of Directors for Pacific Seafood Group, the largest fully integrated seafood company in North America. He is a former director for Aztec Systems who was ultimately sold to a private equity firm. He also served on the Advisory Board for ASSET InterTech.

Lee views his business as his ministry, so he regularly gifts his time to numerous individuals who are in life or career transition and also to agencies who need a clear focus or just a pair of hands. Some of those agencies include The United Way, North Texas Food Bank and Grace Bridge.

Lee lives in the Dallas area with his wife, Julie. They have three children – one works in advertising like his grandfather and lives in New York and two of them currently attend Wake Forest University. Their three kids have co-authored a book titled, Please Listen Up, Parents:  12 Secrets YORU Kids Want YOU to Know.

Tweetable Quotes and Mentions

Listen to @leecolan to get over the hump on the @FastLeaderShow Click to Tweet

“The most complex challenges leaders have can be boiled down to simple truths that are both timely and timeless.” Click to Tweet

“At its core, coaching is bringing out in someone what they didn’t see themselves.” Click to Tweet

“Business leaders are just finding out what athletes have known for years, that a coach helps elevate your performance.” Click to Tweet

“If you’re helping people get the best out of themselves, you’re probably a pretty darn good coach.” Click to Tweet

“Leading people hasn’t really changed much in a 100 years.” Click to Tweet

“If you really love people, you could be a great coach.” Click to Tweet

“If you explain expectations you get alignment.” Click to Tweet

“If you ask questions you get engagement.” Click to Tweet

“If you involve your team you get ownership.” Click to Tweet

“Being a coach is a central role of a leader.” Click to Tweet

“A positive coaching mindset, times positive coaching habits, results in winning results and relationship.” Click to Tweet

“You can’t have all results and not relationships.” Click to Tweet

“The bookends of success are initiative and closure.” Click to Tweet

“The bookends of coaching success are explaining and appreciating.” Click to Tweet

“We need to proactively address stuff when it’s a mole hill.” Click to Tweet

“As a leader we have to know that it’s our own discomfort needs to be subordinated to what’s in the best interest of my team.” Click to Tweet

“You never what to put your own creditability at risk because that’s the main thing you have as a leader and coach.” Click to Tweet

“If you don’t have integrity, no one’s following you.” Click to Tweet

“We have to be more specific then we really need to be, upfront.” Click to Tweet

“A friend is someone who is willing to tell you what you really don’t want to hear.” Click to Tweet

“Once I change my mindset the behavior easily follows.” Click to Tweet

“When you think about organizational change there’s three levels, mindset, skillset, then toolset.” Click to Tweet

“Awareness of personal impact it key.” Click to Tweet

“You don’t have to know everything; you can be resourceful.” Click to Tweet

Get Your Updates & Offers

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Hump to Get Over

Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight in helping others be more positive coaches.

Advice for others

Have faith to know that everything works out okay.

Holding him back from being an even better leader

My mindset of feeling that I was a better writer about leadership than I was a leader myself.

Best Leadership Advice

You don’t have to know everything; you can be resourceful.

Secret to Success

Turning strategy or concepts into specific actionable things.

Best tools in business or life

The three W’s. What has to happen, who’s responsible, by when.

Recommended Reading

The Power of Positive Coaching: The Mindset and Habits to Inspire Winning Results and Relationships

The Prophet (A Penguin Classics Hardcover)

Contacting Lee Colan

Website: https://www.thelgroup.com/

Twitter: https://twitter.com/leecolan

LinkedIn: https://www.linkedin.com/in/leecolan/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 230: Lee Colan: A coaching opportunity for me appeared first on Fast Leader Show Podcast.

]]> Lee Colan Show Notes Page Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his minds... Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight in helping others be more positive coaches.
Lee was born in Franklin Square, New York a suburban community on Long Island.  When he was seven, his family like many families at that time migrated to the southern tip of Long Island known as Fort Lauderdale, Florida.  There he developed a love for sports, particularly football and basketball. Later he would come to more fully appreciate the discipline and lessons gleaned from participating in team sports.
Lee was blessed with a stable, unconditionally loving family. He was the youngest of three children with a sister three years older and a brother 15 years older…. so Lee was clearly a late in life surprise for his parents!
Lee’s parents were part of the Greatest Generation, so hard work, education and caring for others were core values. His mother was a book keeper and his father was a commercial artist, so Lee inherited equal parts of analytical and creative skills. He also had five educators in his extended family which infused Lee with a desire to train and educate even if not in a traditional school classroom.
Lee held various corporate leadership roles with American Airlines, Sandoz (Novartis) and FoxMeyer (McKesson). He was a consultant with two premier firms: Booz, Allen & Hamilton and Mercer earlier in his career. His last corporate post was as Vice President for Physician Reliance Network, one of the fastest growing NASDAQ companies at the time.
He co-founded The L Group, Inc., a management consulting firm focused on leadership, in 1999. His business partner for the past 20 years and co-author of the last six books is also his wife of 32 years.
In addition to serving his clients, writing and speaking, Lee also serves on the Board of Directors for Pacific Seafood Group, the largest fully integrated seafood company in North America. He is a former director for Aztec Systems who was ultimately sold to a private equity firm. He also served on the Advisory Board for ASSET InterTech.
Lee views his business as his ministry, so he regularly gifts his time to numerous individuals who are in life or career transition and also to agencies who need a clear focus or just a pair of hands. Some of those agencies include The United Way, North Texas Food Bank and Grace Bridge.
Lee lives in the Dallas area with his wife, Julie. They have three children – one works in advertising like his grandfather and lives in New York and two of them currently attend Wake Forest University. Their three kids have co-authored a book titled, Please Listen Up, Parents:  12 Secrets YORU Kids Want YOU to Know.
Tweetable Quotes and Mentions
Listen to @leecolan to get over the hump on the @FastLeaderShowClick to Tweet
“The most complex challenges leaders have can be boiled down to simple truths that are both timely and timeless.” – https://www.fastleader.net/?p=14702 https://www.fastleader.net/karenmartin/#respond https://www.fastleader.net/karenmartin/feed/ 0 <p>Karen Martin Show Notes Page Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, she has written numerous books and her most recent reveals how smart [...]</p> <p>The post <a rel="nofollow" href="https://www.fastleader.net/karenmartin/">229: Karen Martin: The lack of clarity is costing us</a> appeared first on <a rel="nofollow" href="https://www.fastleader.net">Fast Leader Show Podcast</a>.</p> Karen Martin Show Notes Page

Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, she has written numerous books and her most recent reveals how smart leaders and organizations achieve outstanding results through clarity.

Karen was born and raised in a small steel town 30 miles outside Pittsburgh. Her childhood household was filled with business-minded people: her father owned several businesses, her mother was a buyer for a children’s clothing store, and her younger brother began exhibiting his entrepreneurial spirit in his teens with an innovative approach to shoveling snow from sidewalks.

Because Karen excelled in math and science, her guidance counselor urged her to pursue medicine. She headed to Penn State. However, as she learned about the long path through medical school and residency, she was drawn to microbiology and became licensed as a clinical lab scientist. But she’s also a people person and her lab career had her spending most of her time interacting with Petri dishes, autoclaves, and analyzers.

She landed on teaching as a way to connect what she already knew about science to a career path that put her face to face with people. She began teaching undergraduate courses at California State University, Bakersfield, while pursuing a Master’s in Education (adult learning emphasis). There, too, she saw a mix of elements she liked and some that weren’t for her. While her passion for teaching remained, she didn’t care for slow-to-change academia.

Armed with a Master’s degree and a growing interest in wellness and preventive medicine, she moved to Los Angeles where she took a job with Health Net, a rapid-growth health insurance company. Over her four years at the company she explored operations, legal, and sales and marketing, and loved each one. She moved to another organization and was charged with building an operation from scratch. With a 100% annual growth rate, Karen faced some of businesses’ most vexing problems and her teams still managed to outperform the competition. At 30 years old, Karen had found her true passion: business management and performance improvement.

In 1993, she was about to be promoted to VP and decided she no longer wanted to climb the ladder working for someone else. She left the corporate world and launched her own consulting firm focused on business performance improvement for service companies.

Over the last twenty-five years, Karen has grown what is now TKMG, Inc. from a solo consultancy with local clients into a global firm with a team of consultants and support staff who focus on helping organizations become outstanding through the application of proven management principles and practices. Her love of teaching continues to manifest through her hands-on coaching of leaders and improvement teams—and through her five books, two of which are Shingo Award winners. Though she owns a home in Dallas, Karen is often in the air or on the ground working with clients across the globe.

Tweetable Quotes and Mentions

Listen to @KarenMartinOpEx to get over the hump on the @FastLeaderShow – Click to Tweet

“Frontlines are not escalating quickly enough when things are going amiss” Click to Tweet

“Fear is at the core of dysfunction in a lot of organizations.” Click to Tweet

“You can’t get work done if you don’t have a proper escalation strategy.” Click to Tweet

“Product development decisions should be very aligned with your why.” Click to Tweet

“Trust emanates from clarity” Click to Tweet

“You have to understand the verb or emotion that any product is tied to in the customer.” Click to Tweet

“We’ve created this environment in customer service that actually cuts the customer service rep off from the customer.” Click to Tweet

“It is senior leadership that needs to drive and constantly reminding people about the why.” Click to Tweet

“We’re so product centric that we forget the people at the end of it all the time.” Click to Tweet

“The customer is at the center of it all, and yet we get tunnel vision on products.” Click to Tweet

“Having no clarity on the why makes it difficult to run a smooth operation.” Click to Tweet

Get Your Updates & Offers

Get the latest and greatest content and offers first.

100% Privacy. We don't spam.

Hump to Get Over

Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, she has written numerous books and her most recent reveals how smart leaders and organizations achieve outstanding results through clarity.

Advice for others

My job with a staff is to develop them, not to order them around.

Holding her back from being an even better leader

Striving for perfection.

Best Leadership Advice

Listen, listen, listen and you don’t know it all.

Secret to Success

Tenacity

Best tools in business or life

Listening

Recommended Reading

Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance

Start with Why: How Great Leaders Inspire Everyone to Take Action

The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

Contacting Karen Martin

Website: https://tkmg.com/

Twitter: https://twitter.com/KarenMartinOpEx

LinkedIn: https://www.linkedin.com/in/karenmartinopex/

Resources and Show Mentions

Call Center Coach

An Even Better Place to Work


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well

The post 229: Karen Martin: The lack of clarity is costing us appeared first on Fast Leader Show Podcast.

]]> Karen Martin Show Notes Page Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, she has written numerous books and her most recent reveals how smart leaders and organizations achieve outstanding results through clarity.
Karen was born and raised in a small steel town 30 miles outside Pittsburgh. Her childhood household was filled with business-minded people: her father owned several businesses, her mother was a buyer for a children’s clothing store, and her younger brother began exhibiting his entrepreneurial spirit in his teens with an innovative approach to shoveling snow from sidewalks.
Because Karen excelled in math and science, her guidance counselor urged her to pursue medicine. She headed to Penn State. However, as she learned about the long path through medical school and residency, she was drawn to microbiology and became licensed as a clinical lab scientist. But she’s also a people person and her lab career had her spending most of her time interacting with Petri dishes, autoclaves, and analyzers.
She landed on teaching as a way to connect what she already knew about science to a career path that put her face to face with people. She began teaching undergraduate courses at California State University, Bakersfield, while pursuing a Master’s in Education (adult learning emphasis). There, too, she saw a mix of elements she liked and some that weren’t for her. While her passion for teaching remained, she didn’t care for slow-to-change academia.
Armed with a Master’s degree and a growing interest in wellness and preventive medicine, she moved to Los Angeles where she took a job with Health Net, a rapid-growth health insurance company. Over her four years at the company she explored operations, legal, and sales and marketing, and loved each one. She moved to another organization and was charged with building an operation from scratch. With a 100% annual growth rate, Karen faced some of businesses’ most vexing problems and her teams still managed to outperform the competition. At 30 years old, Karen had found her true passion: business management and performance improvement.
In 1993, she was about to be promoted to VP and decided she no longer wanted to climb the ladder working for someone else. She left the corporate world and launched her own consulting firm focused on business performance improvement for service companies.
Over the last twenty-five years, Karen has grown what is now TKMG, Inc. from a solo consultancy with local clients into a global firm with a team of consultants and support staff who focus on helping organizations become outstanding through the application of proven management principles and practices. Her love of teaching continues to manifest through her hands-on coaching of leaders and improvement teams—and through her five books, two of which are Shingo Award winners. Though she owns a home in Dallas, Karen is often in the air or on the ground working with clients across the globe.
Tweetable Quotes and Mentions
Listen to @KarenMartinOpEx to get over the hump on the @FastLeaderShow – Click to Tweet
“Frontlines are not escalating quickly enough when things are going amiss” –