Podcasts Archives - Fast Leader Show Podcast

The Fast Leader Podcast hosted by Jim Rembach is a weekly show devoted to revealing the leadership lifehacks that will help you become a better customer-centric leader faster.

213: Chris Westfall: There are no mistakes
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213: Chris Westfall: There are no mistakes
Podcasts

213: Chris Westfall: There are no mistakes

Jim Rembach2019-02-20T02:11:43+00:00February 20th, 2019|Podcasts|

Chris Westfall Notes Page Chris Westfall wrote down his desired salary on a napkin and the CEO accepted it. He started his new job but only a few weeks later, the CEO ended it. Chris moved his family to a new town for a job that no longer existed. Yet Chris thanks that CEO for [...]

212: Nathan Jamail: Buy-in almost ended my career
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212: Nathan Jamail: Buy-in almost ended my career
Podcasts

212: Nathan Jamail: Buy-in almost ended my career

Jim Rembach2019-02-13T02:47:27+00:00February 13th, 2019|Podcasts|

Nathan Jamail Notes Page Nathan Jamail was given orders from his boss and like so many other leaders he tried to get his people to buy-in to the direction. But he learned that what every leader has been taught about buy-in was all wrong and he lost the trust of his people. Nathan was born [...]

211: Ed Muzio: I needed to iterate
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211: Ed Muzio: I needed to iterate
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211: Ed Muzio: I needed to iterate

Jim Rembach2019-02-06T02:30:42+00:00February 6th, 2019|Podcasts|

Ed Muzio Show Notes Page Ed Muzio was running an industry forum for the first time. While he followed the advice he received he missed a few key elements and the meeting went off the rails. Ed was the one that needed to fix it but he didn’t know how. Ed has bounced around the [...]

210: Amy Radin: Where’s your junkyard?
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210: Amy Radin: Where’s your junkyard?
Podcasts

210: Amy Radin: Where’s your junkyard?

Jim Rembach2019-02-04T15:05:26+00:00January 30th, 2019|Podcasts|

Amy Radin Show Notes Page Amy Radin (RAY-DIN), was used to getting organizational resources to innovate and drive change. Then she met Drew and gained a new perspective that caused her to never again complain, or tolerate complaints from others, about not having resources. Amy, author of The Change Maker’s Playbook: How to Seek, Seed [...]

209: Jamie Millar: A network is something powerful
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209: Jamie Millar: A network is something powerful
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209: Jamie Millar: A network is something powerful

Jim Rembach2019-01-30T03:29:04+00:00January 23rd, 2019|Podcasts|

Jamie Millar Show Notes Page James (Jamie) Millar needed a different professional platform. He looked around and was unable to find what he wanted to do, the way he wanted to do it. So, he created his own firm that leads executive peer networks to help executives enjoy the insights and relationships they need to [...]

208: Ajit Nawalkha: I believe I can live big
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208: Ajit Nawalkha: I believe I can live big
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208: Ajit Nawalkha: I believe I can live big

Jim Rembach2019-01-30T03:29:51+00:00January 16th, 2019|Podcasts|

Ajit Nawalkha Show Notes Page Ajit Nawalkha used to have a constant dialogue of self-doubt. Coming from a background that was not very abundant, Ajit fought social comparison and feelings that he was not good enough. But over time with constant re-programming, he’s been able to have more dialogue of “I can” and to help [...]

207: Michael Pace: Everybody is going to come to me
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207: Michael Pace: Everybody is going to come to me
Podcasts

207: Michael Pace: Everybody is going to come to me

Jim Rembach2019-01-09T08:46:03+00:00January 9th, 2019|Podcasts|

Michael Pace Show Notes Page Michael Pace built the first social customer service team and became recognized as an industry expert. He used this fame to launch his own customer experience consultancy and then the reality of running a business that must deliver an exceptional customer experience became his personal challenge. Michael was born and [...]

206: Karen Chaston: I did not honor myself
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206: Karen Chaston: I did not honor myself
Podcasts

206: Karen Chaston: I did not honor myself

Jim Rembach2019-01-04T12:15:12+00:00January 2nd, 2019|Podcasts|

Karen Chaston Show Notes Page Karen Chaston tragically lost her son Dan and she went straight back to work. She knew how to be a CFO, not a grieving mother. Eventually, she learned that his passing was meant for her to wake up. She now knows that you can have that career, but it doesn’t [...]

205: Joseph Michelli: Getting over my bad self
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205: Joseph Michelli: Getting over my bad self
Podcasts

205: Joseph Michelli: Getting over my bad self

Jim Rembach2018-12-26T08:55:44+00:00December 26th, 2018|Podcasts|

Joseph Michelli Show Notes Page Joseph Michelli now helps organizations deliver extraordinary customer and employee experiences. But in his early twenties he was all about himself until he began a journey that taught him about commitment, the power of teams and building a greater legacy. Joseph was born in Raton, New Mexico and raised in [...]

204: Matt Beckwith: I almost left the contact center
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204: Matt Beckwith: I almost left the contact center
Podcasts

204: Matt Beckwith: I almost left the contact center

Jim Rembach2018-12-19T01:21:41+00:00December 19th, 2018|Podcasts|

Matt Beckwith Show Notes Page Matt Beckwith considered leaving his contact center job because he felt bogged down by the things he didn’t like about the job. He almost left, and then his boss asked him some very insightful questions that helped him find clarity almost instantly. Matt Beckwith grew up in the central valley [...]

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