Podcasts
Leadership is not about you, it’s about the influence you can have on other people. The goal of transformative influence is always to make other people better. However, there is a void in trust in the marketplace today – people no longer trust each other. Employees don’t trust management, employees don’t trust the board, and …
At the end of the day, it’s about treating everybody around you with respect and being trustworthy. The CEO Test is a list of 7 questions written by Adam Bryant to help you reflect and evaluate yourself in how well you are performing in your current leadership role. Let’s face it, being a top leader …
If you want great success as fast as possible, stop trying to grow your business. Learn how to create wealth by generating more from less in the right way. You may be running a company right now and you’re calling yourself an entrepreneur. That’s great, but do you have an entrepreneurial mindset? What’s the difference …
By listening to our customers, by serving them, by seeking to understand them, and have insight to their needs and pains, we grow ourselves as leaders. According to a study by KPMG, 53% of executives do not realize sustainable value from business transformation. I assume the reason for this is that they focus so much …
How we are as an organization, how we treat each other as peers, shows up in the customer experience. We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. As customer experience leaders, we believe that a happy customer is …
Find more meaning and success in your CX career by following CX veteran, Cheryl China, and her important advice for career growth and development. With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and career advice for leaving behind an unforgettable legacy in CX …
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