Podcasts
Building a Healthy Workplace: The Cornerstone of Consent Culture In this episode of the Fast Leader Show, Dr. Laura McGuire shares her insights on a range of topics, from emotional intelligence and inclusion to stress management and leadership development. She emphasizes the importance of consent, trauma-informed care, and human connection in fostering a positive work …
Understanding the challenges of engaging and retaining agents in the era of flexible work arrangements. In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole seeks to understand the current challenges in the industry and explores three seismic challenges facing contact …
Ambition, Values, and Creating Remarkable Outcomes in the Business World In this episode of the Fast Leader Show, Tom Schmitt shares valuable lessons learned from the past few years. He emphasizes the importance of flexibility, empathy, and prioritizing customer needs. Tom, a seasoned CEO, stresses the significance of assigning leaders who are skilled and willing. …
Unraveling the Myths of Pure Data Analytics: Exploring Biases, Tools, and Quantitative Intuition with Oded Netzer In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an expert in data-driven decision making, discusses common biases like overconfidence, availability, and confirmation bias that …
Driving Innovation through Agile Leadership in an Ever-Evolving Market In this episode of the Fast Leader Show, we’re excited to have Chuck Mollor – executive coach, consultant, and author of The Rise of the Agile Leader. Chuck shares various insights on the importance of leadership adaptability, understanding oneself, and teamwork in navigating complex challenges and …
The Data-Driven Approach to DEI Strategies As leaders, we must recognize the power of data-backed insights when implementing diversity, equity, and inclusion (DEI) initiatives. Understanding the unique needs of our organizations is crucial, and we can’t simply rely on what has worked for others. By conducting listening sessions, refining career planning, and offering mentorship programs, …
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