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Jim Rembach

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About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

143: Josh Seibert: I’m not good at giving up

By | 2017-10-18T04:05:21+00:00 October 18th, 2017|Podcasts|

Josh Seibert Show Notes Page Josh Seibert was a successful sales professional. He was promoted to a sales manager and all he had to do was teach people to be like him. Josh then proceeded to take a mediocre sales team and turn them into a failing sales team. That’s when he learn his most [...]

142: Andy Molinsky: I have so many situations outside my comfort zone

By | 2017-10-11T00:42:41+00:00 October 11th, 2017|Podcasts|

Andy Molinsky Show Notes Page Andy Molinsky really believes in the stuff that he does. He sees that it really helps people. But not steeping outside of his comfort zone was keeping him from making a difference. Listen how he had to learn how to be his own advocate to get over the hump. Andy [...]

141: Serena Smith: Life hasn’t necessarily been a cake walk for me

By | 2017-10-10T09:21:37+00:00 October 4th, 2017|Podcasts|

Serena Smith Show Notes Page Serena Smith was 31-years old. She was shepherding a huge transition at work and a lot of people were looking to her for comfort and stability in the change. And her superiors were looking for results. That’s when she found a lump on her neck – it was cancer. Listen [...]

140: Edwina Cowell: When people show you who they are believe them

By | 2017-09-26T03:24:27+00:00 September 27th, 2017|Podcasts|

Edwina Cowell Show Notes Page Edwina Cowell and her team began to work with a developer for their website. She began to witness the developer being disrespectful, defensive, and angry. But she ignored those signs and the situation began to escalate. She did finally get a website out of it that needed to be replaced [...]

139: Kendall Lyman: What is your change process

By | 2017-09-20T01:36:57+00:00 September 20th, 2017|Podcasts|

Kendall Lyman Show Notes Page Kendall Lyman was a new consultant working in the oil industry. He was a strategist working with executives looking at the market and competitive analysis. As Kendall worked to implement change, he continually ran into problems at the individual level. That’s when Kendall analyzed something different that helped him get [...]

138: Jill Konrath: I’m over the hill, I lost my mojo

By | 2017-09-13T01:34:52+00:00 September 13th, 2017|Podcasts|

Jill Konrath Show Notes Page Jill Konrath was working with two big companies, consulting on product launches. Within three months, both of the companies eliminated outside consultants, due to pressure from Wall Street. Jill lost 95% of her work and after six months waiting for the work to return, Jill needed to get new clients. [...]

137: Cort Dial: You’re not telling me the whole story

By | 2017-09-13T01:04:55+00:00 September 6th, 2017|Podcasts|

Cort Dial Show Notes Page Cort Dial was working with the leaders on a capital project in Saudi Arabia. 3 years and 8 million man-hours where required to build this project. Cort asked the supervisors to go all in and sign up to build the project without harming anyone. After months of being told no, [...]

136: Keith Pearce: That’s probably where I grew up the most

By | 2017-08-31T13:03:11+00:00 August 30th, 2017|Podcasts|

Keith Pearce Show Notes Page Keith Pearce was a young manager working for a company that was in decline while living in Europe. He was given the corporate script to read as he told employees they no longer had a job. He practiced his speech and then he had to look people in the eye. [...]

135: Kelli Barabasz: They were scared to death of me

By | 2017-08-23T09:55:44+00:00 August 23rd, 2017|Podcasts|

Kelli Barabasz Show Notes Page Kelli Barabasz had the best team with the most sales. Then her manager asked her why her team performs. Kelli was shocked to hear her say that they perform in fear of her and not for her. Kelli refused to believe her and then she learned the truth. Listen to [...]

134: Jonathan David Lewis: Our growth stopped. We went backwards.

By | 2017-08-16T02:14:37+00:00 August 16th, 2017|Podcasts|

Jonathan David Lewis Show Notes Page Jonathan David Lewis and his company made the Inc. 500 Fastest Growing Companies list. And as soon as they made the list, their growth stopped. They went backwards. Over the next three years they experienced almost 98% client turnover. But there was something valuable that came from it that [...]

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