Jim Rembach

/Jim Rembach

About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

221: Jessica Hartung: Change the way we think about work

2019-04-19T09:32:11-04:00April 17th, 2019|Podcasts|

Jessica Hartung Show Notes Page Jessica Hartung is driven to build more mission-driven leaders. The things that are happening in our communities that are the fabric of our lives, are more often led by people who are self-interested and don’t have a healthy relationship with power. And our institutions and communities are suffering as a [...]

220: Sean Minter: They were eager, but didn’t have the tools

2019-04-10T10:51:10-04:00April 10th, 2019|Podcasts|

Sean Minter Show Notes Page Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job. Sean was born in Richmond, Virginia but [...]

219: Stacey Hanke: My influence was redefined

2019-04-03T03:21:17-04:00April 3rd, 2019|Podcasts|

Stacey Hanke Show Notes Page Stacey Hanke was doing introductions for speakers early in her career and her boss said she needed to be recorded for feedback and coaching purposes. Stacey reluctantly complied and upon reviewing the taping, she shockingly realized she had a huge disconnect between how she felt and what everyone else experienced. [...]

218: Maryann Karinch: Cancer helped save my relationship

2019-03-27T02:44:42-04:00March 27th, 2019|Podcasts|

Maryann Karinch Show Notes Page Maryann Karinch had a mountain climbing experience that was beautiful and satisfying. Not a real mountain climbing experience, but a figurative one. Along with her partner Jim they fought a common enemy in Maryann’s cancer. It was life and relationship saving experience. Maryann was born and raised in a place [...]

217: Marcia Daszko: I was not familiar with any of those terms

2019-03-20T04:02:49-04:00March 20th, 2019|Podcasts|

Marcia Daszko Notes Page Marcia Daszko didn’t know what she didn’t know. Now, she’s a catalyst for challenging leaders to think differently to realize results never before achieved.  A protégé of Dr. W. Edwards Deming, she’s co-founded two Deming User Groups, is a co-founder of the non-profit In2In Thinking, and assisted at 20 of the [...]

216: Rick Miller: All I did was apply the lessons my dad taught me

2019-03-15T14:47:33-04:00March 13th, 2019|Podcasts|

Rick Miller Notes Page Rick Miller has turned around businesses during a dot com bomb and lead organizations that had to deal with real bombs. And all he did was apply the great lessons his dad taught him at the kitchen table, decades earlier. Rick Miller was born and raised outside of Boston, Massachusetts. Rick [...]

215: Kory Angelin: Experience is how you sellout of your products

2019-03-06T02:54:07-04:00March 6th, 2019|Podcasts|

Kory Angelin Notes Page Kory Angelin was like many kids with parents that divorce. But unlike others key values were instilled in him that led to excelling in sales by emphasizing the customer experience. From fitness to finance, Kory teaches organizations to sellout out what they sell. Kory was raised in Long Island, NY, along [...]

214: Cheryl Strauss Einhorn: Where I am may not be where somebody else is

2019-03-06T02:24:43-04:00February 27th, 2019|Podcasts|

Cheryl Strauss Einhorn Notes Page Cheryl Strauss Einhorn grew up trying to investigate and get to know her father to develop a deeper relationship. This led her to develop the AREA Method that gives people a systematic approach to solving big problems leveraging perspective-taking and investigation. Cheryl was born in Baltimore, MD but mostly lived [...]

213: Chris Westfall: There are no mistakes

2019-02-26T10:23:30-04:00February 20th, 2019|Podcasts|

Chris Westfall Notes Page Chris Westfall wrote down his desired salary on a napkin and the CEO accepted it. He started his new job but only a few weeks later, the CEO ended it. Chris moved his family to a new town for a job that no longer existed. Yet Chris thanks that CEO for [...]

212: Nathan Jamail: Buy-in almost ended my career

2019-02-13T02:47:27-04:00February 13th, 2019|Podcasts|

Nathan Jamail Notes Page Nathan Jamail was given orders from his boss and like so many other leaders he tried to get his people to buy-in to the direction. But he learned that what every leader has been taught about buy-in was all wrong and he lost the trust of his people. Nathan was born [...]

Load More Posts

Be on our Show?

Interested in being a guest? Great! Just call me at 336-288-8226 and introduce yourself.

Did you register for offers and tips?

We all need help to get over the hump...so sign up.