Jim Rembach

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About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

268: JT McCormick: How To Get There

2020-03-09T22:26:52-04:00March 11th, 2020|Podcasts|

JT McCormick Show Notes Page JT McCormick didn't have a great place to grow up. He was surrounded by poor role models and was given every reason to give up. Despite almost every odd stacked against him and nothing to bolster his success, he found a pathway out that very few explore. Now, his organization [...]

267: Chester Elton: Lead with gratitude

2020-03-04T03:06:56-05:00March 4th, 2020|Podcasts|

Chester Elton Show Notes Page Chester Elton got over the hump when he began to assume people had positive intent and became even more grateful for the things he had. Born in Edmonton, Alberta, and raised in Vancouver B.C. Canada, Chester is a proud Canadian and avid hockey fan! Hockey isn’t just a game; it [...]

266: Dan Hill: Read their face to succeed

2020-02-26T02:52:53-05:00February 26th, 2020|Podcasts|

Dan Hill Show Notes Page Dan Hill is a facial decoder that has experienced times when he’s not been able to practice emotional intelligence as much as he would like. But Dan is a master facial coder and uses his skills to detect opportunities to exceed customer expectations, build rapid rapport, and to see opportunities [...]

265: Ryan Gottfredson: I shifted from my negative mindsets

2020-02-19T08:59:04-05:00February 19th, 2020|Podcasts|

Ryan Gottfredson Show Notes Page Ryan Gottfredson came to appreciate his deep learning about mindsets because it’s much more fulfilling and rewarding than learning about them due to being in crisis. Now he’s spreading the word about mindsets to help enlighten others. Ryan was raised in North Ogden, Utah, nestled on the bench of one [...]

264: Pam McLean: Who you are is how you coach

2020-02-12T13:21:16-05:00February 12th, 2020|Podcasts|

Pam McLean Show Notes Page Pam McLean came to realize that being a good coach or a good leader is not enough to coach anyone. Today, we need great coaches and leaders that can navigate complex issues and ambiguous situations and, most importantly, be adaptable. And it all starts with their internal landscape. Pam was [...]

263: Alex Castro: What’s your readiness score?

2020-02-06T11:19:47-05:00February 5th, 2020|Podcasts|

Alex Castro Show Notes Page Alex Castro found that ninety percent of his clients were not in a position of readiness when he was brought in to help with growing and transforming their businesses. As a result, he started to leverage a readiness assessment as part of the onboarding process that helped to avoid strategic [...]

262: Emilia DiMenco: Our reputation is at stake

2020-01-29T01:35:16-05:00January 29th, 2020|Podcasts|

Emilia DiMenco Show Notes Page Emilia DiMenco is making a bigger impact in smaller ways. After completing a 30-year career as an executive vice president for a large commercial bank, she now serves the capital, loans, programs, and services that support and accelerate women's business ownership and their impact on the economy. Emilia was born [...]

261: Stan Silverman: Be different through your power skills

2020-01-28T22:10:51-05:00January 22nd, 2020|Podcasts|

Stan Silverman Show Notes Page Stan Silverman learned so much working for his tyrant, more so had he not worked for him. Luckily for others, Stan persevered this experience. Eventually, he was promoted above his tyrant, and within three weeks of his promotion, he had cause and terminated him. Stan Silverman grew up in the [...]

260: Rishad Tobaccowala: Data can remove your soul

2020-01-22T13:18:43-05:00January 15th, 2020|Podcasts|

Rishad Tobaccowala Show Notes Page Rishad Tobaccowala stepped back from the brink of data overload by developing practical tools and frameworks that assisted his organization to properly put data in its place. He now teaches others to combine their emotional intelligence with their data intelligence and to focus beyond the short-term tendencies that many businesses [...]

259: Susan Fowler: Let go of the junk food motivation

2020-01-08T09:17:54-05:00January 8th, 2020|Podcasts|

Susan Fowler Show Notes Page Susan Fowler shares new research on the science of motivation. When she shared these findings with the CEO of one of the world’s largest financial institutions and John Calipari, University of Kentucky Men's Basketball Coach, they immediately changed how they led their people. Susan Fowler was born and raised in [...]

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