Jim Rembach

/Jim Rembach

About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

238: Andrew Tarvin: Embrace a culture of humor at work

2019-08-10T02:44:12-04:00August 14th, 2019|Podcasts|

Andrew Tarvin Show Notes Page Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time. [...]

237: Leslie Peters: Unleash your outrageous potential

2019-08-07T02:45:34-04:00August 7th, 2019|Podcasts|

Leslie Peters Show Notes Page Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility. Leslie was born in Albuquerque, NM when her dad was in the [...]

236: Steve Pacinelli: It’s the beginning of rehumanizing business

2019-08-07T02:40:09-04:00July 31st, 2019|Podcasts|

Steve Pacinelli Show Notes Page Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket [...]

235: Chris Duffey: Human imagination is the limitation for AI

2019-07-24T03:08:24-04:00July 24th, 2019|Podcasts|

Chris Duffey Show Notes Page Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a [...]

234: Claudette Rowley: I was born believing in potential

2019-07-23T23:00:25-04:00July 17th, 2019|Podcasts|

Claudette Rowley Show Notes Page Claudette Rowley was in a toxic workplace that caused her to undergo a lot of soul searching and a career change. She was so impacted by her experience that she now coaches organizations to create their own cultural brilliance. Claudette was born in Indiana and raised in the suburbs of [...]

233: Nicolaj Siggelkow: We asked the customer to stitch experiences

2019-07-10T15:18:28-04:00July 10th, 2019|Podcasts|

Nicolaj Siggelkow Show Notes Page Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments. Nicolaj Siggelkow is the David M. Knott Professor of Management at the Wharton School, [...]

232: John Ngo: Finding what customers want today

2019-07-10T09:59:25-04:00July 3rd, 2019|Podcasts|

John Ngo Show Notes Page John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation. John Ngo [...]

231: Jim Harter: Don’t focus on my weaknesses

2019-06-27T13:01:14-04:00June 26th, 2019|Podcasts|

Jim Harter Show Notes Page Jim Harter was able to focus and achieve his doctoral degree while working full time. Today, as the Chief Scientist, Workplace for Gallup he leads organizations to be more successful with the changing demands of the workforce. Jim was born in Iowa and has lived in the Midwest his entire [...]

230: Lee Colan: A coaching opportunity for me

2019-06-19T03:15:14-04:00June 19th, 2019|Podcasts|

Lee Colan Show Notes Page Lee Colan didn’t shut up. He thought he was a good listener, but a friend shared with him after a meeting that he didn’t really hear what people had to say. That’s when Lee realized he had to work on his skillset and his mindset. Now he shares this insight [...]

229: Karen Martin: The lack of clarity is costing us

2019-06-12T02:50:38-04:00June 12th, 2019|Podcasts|

Karen Martin Show Notes Page Karen Martin had well more than fifty-percent of her revenue tied up in one industry back in 2008. When the economy went into shock she did as well. Fortunately, she was a saver and she survived. Since then, she has written numerous books and her most recent reveals how smart [...]

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