Jim Rembach

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About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

261: Stan Silverman: Be different through your power skills

2020-01-22T15:37:51-05:00January 22nd, 2020|Podcasts|

Stan Silverman Show Notes Page Stan Silverman learned so much working for his tyrant, more so had he not worked for him. Luckily for others, Stan persevered this experience. Eventually, he was promoted above his tyrant, and within three weeks of his promotion, he had cause and terminated him. Stan Silverman grew up in the [...]

260: Rishad Tobaccowala: Data can remove your soul

2020-01-22T13:18:43-05:00January 15th, 2020|Podcasts|

Rishad Tobaccowala Show Notes Page Rishad Tobaccowala stepped back from the brink of data overload by developing practical tools and frameworks that assisted his organization to properly put data in its place. He now teaches others to combine their emotional intelligence with their data intelligence and to focus beyond the short-term tendencies that many businesses [...]

259: Susan Fowler: Let go of the junk food motivation

2020-01-08T09:17:54-05:00January 8th, 2020|Podcasts|

Susan Fowler Show Notes Page Susan Fowler shares new research on the science of motivation. When she shared these findings with the CEO of one of the world’s largest financial institutions and John Calipari, University of Kentucky Men's Basketball Coach, they immediately changed how they led their people. Susan Fowler was born and raised in [...]

258: David McCourt: Blow up the model and start over

2020-01-01T09:25:13-05:00January 1st, 2020|Podcasts|

David McCourt Show Notes Page David McCourt was with two other Irishmen in a bar. But there was no joking around when he began whining about not getting paid for some contracting work his company did. His friends told him to stop whining and to go do something. David has spent the rest of his [...]

257: Colin D Ellis: You need great subcultures

2019-12-26T05:59:45-05:00December 25th, 2019|Podcasts|

Colin D Ellis Show Notes Page Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now helps others to invigorate their [...]

256: Gleb Tsipursky: Never go with your gut

2019-12-18T09:49:57-05:00December 18th, 2019|Podcasts|

Gleb Tsipursky Show Notes Page Gleb Tsipursky and his wife set out to start a non-profit. But quickly they began to experience a lot of conflict trying to move things forward. Determined to successfully collaborate, they work to finally realize they had very different viewpoints and prospective on how to solve their problems. And they [...]

255: John DiJulius: Relationship is the differentiator today

2019-12-11T08:29:47-05:00December 11th, 2019|Podcasts|

John DiJulius Show Notes Page John DiJulius, III looked back on mistakes and regrets and found a pattern. He’s always been the underdog, and when he takes that chip off his shoulder and feels he deserves the recognition he’s received; he ends up in a bad place. John was born and raised on the East [...]

254: Darren Gold: Master your code

2019-12-05T09:58:56-05:00December 4th, 2019|Podcasts|

Darren Gold Show Notes Page Darren Gold decided to forgive his mother, but she did nothing wrong. Thankfully, he realized how unfair and unjust he had been and how holding a grudge was disserving. He was learning how to master his code. Darren was born in London, England and moved to the San Fernando Valley, [...]

253: Mary Lippitt: Target what matters when it matters

2019-12-04T02:55:15-05:00November 27th, 2019|Podcasts|

Mary Lippitt Show Notes Page Mary Lippitt was trying to influence her bosses and was rejected. When she was able to finally meet with the top executive, she realized she needed to open her mind and to recognize that her facts contained many gaps and she needed to adjust her thinking. Dr. Mary Lippitt’s early [...]

252: Jack Modzelewski: Talk is Chief

2019-12-04T04:24:51-05:00November 20th, 2019|Podcasts|

Jack Modzelewski Show Notes Page Jack Modzelewski had to be the advocate for what had to be done and the counselor, but also a peacekeeper in the room when the CEO turned combative and argumentative. It was time for speed and reassuring the public and customers they were going to do the right things. Jack [...]

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