Jim Rembach

/Jim Rembach

About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

213: Chris Westfall: There are no mistakes

2019-02-20T02:11:43+00:00February 20th, 2019|Podcasts|

Chris Westfall Notes Page Chris Westfall wrote down his desired salary on a napkin and the CEO accepted it. He started his new job but only a few weeks later, the CEO ended it. Chris moved his family to a new town for a job that no longer existed. Yet Chris thanks that CEO for [...]

212: Nathan Jamail: Buy-in almost ended my career

2019-02-13T02:47:27+00:00February 13th, 2019|Podcasts|

Nathan Jamail Notes Page Nathan Jamail was given orders from his boss and like so many other leaders he tried to get his people to buy-in to the direction. But he learned that what every leader has been taught about buy-in was all wrong and he lost the trust of his people. Nathan was born [...]

210: Amy Radin: Where’s your junkyard?

2019-02-04T15:05:26+00:00January 30th, 2019|Podcasts|

Amy Radin Show Notes Page Amy Radin (RAY-DIN), was used to getting organizational resources to innovate and drive change. Then she met Drew and gained a new perspective that caused her to never again complain, or tolerate complaints from others, about not having resources. Amy, author of The Change Maker’s Playbook: How to Seek, Seed [...]

209: Jamie Millar: A network is something powerful

2019-01-30T03:29:04+00:00January 23rd, 2019|Podcasts|

Jamie Millar Show Notes Page James (Jamie) Millar needed a different professional platform. He looked around and was unable to find what he wanted to do, the way he wanted to do it. So, he created his own firm that leads executive peer networks to help executives enjoy the insights and relationships they need to [...]

208: Ajit Nawalkha: I believe I can live big

2019-01-30T03:29:51+00:00January 16th, 2019|Podcasts|

Ajit Nawalkha Show Notes Page Ajit Nawalkha used to have a constant dialogue of self-doubt. Coming from a background that was not very abundant, Ajit fought social comparison and feelings that he was not good enough. But over time with constant re-programming, he’s been able to have more dialogue of “I can” and to help [...]

207: Michael Pace: Everybody is going to come to me

2019-01-09T08:46:03+00:00January 9th, 2019|Podcasts|

Michael Pace Show Notes Page Michael Pace built the first social customer service team and became recognized as an industry expert. He used this fame to launch his own customer experience consultancy and then the reality of running a business that must deliver an exceptional customer experience became his personal challenge. Michael was born and [...]

206: Karen Chaston: I did not honor myself

2019-01-04T12:15:12+00:00January 2nd, 2019|Podcasts|

Karen Chaston Show Notes Page Karen Chaston tragically lost her son Dan and she went straight back to work. She knew how to be a CFO, not a grieving mother. Eventually, she learned that his passing was meant for her to wake up. She now knows that you can have that career, but it doesn’t [...]

205: Joseph Michelli: Getting over my bad self

2018-12-26T08:55:44+00:00December 26th, 2018|Podcasts|

Joseph Michelli Show Notes Page Joseph Michelli now helps organizations deliver extraordinary customer and employee experiences. But in his early twenties he was all about himself until he began a journey that taught him about commitment, the power of teams and building a greater legacy. Joseph was born in Raton, New Mexico and raised in [...]

204: Matt Beckwith: I almost left the contact center

2018-12-19T01:21:41+00:00December 19th, 2018|Podcasts|

Matt Beckwith Show Notes Page Matt Beckwith considered leaving his contact center job because he felt bogged down by the things he didn’t like about the job. He almost left, and then his boss asked him some very insightful questions that helped him find clarity almost instantly. Matt Beckwith grew up in the central valley [...]

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